December 7 2008 - Features

Jessica's Damaged Nail System

With Phenomen Oil and Nourish Therapeutic Cuticle Formula, Jessica’s new Damaged Nail System rebuilds nails from the foundation to the surface.

Tags: JESSICA COSMETICS, NAIL TREATMENTS

September 11 2008 - Features

Ask The Manicurist

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Tags: ADVICE, CLIENT COMPLAINTS, CUSTOMER SERVICE, SERVICE PRICING

August 12 2008 - Features

Ask the Manicurist: Client's Awkward Questions by Someone Who Knows!

By Miss Manicurist

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

September 19 2008 - Features

Education Leads to Retail Sales

Salon consultant Bryan Durocher of Durocher Enterprises offers a way to make opening a dialog with clients just a little bit easier.

Tags: PRODUCT DIALOG, PRODUCT INFORMATION HANDOUTS, RETAILING, RETAILING ADVICE, SERVICE INFORMATION

September 25 2008 - Features

Why won't people buy products for at-home use, but instead seek freebies?

I don’t know if people’s budgets are to blame but they don’t want to buy products for at-home use. They want you to give it away to them for free. I do have promotions and giveaways from time to time, but I can not afford to constantly give away products. How can I get them to pay for these items?

Tags: PRODUCT SALES, RETAILING, SELLING PRODUCT

October 1 2008 - Features

Is the recent consumer press about possible dangers at nail salons good or bad?

By Reader to Reader

Read how nail technicians and salon owners keep their clients' confidence and dispel their fears by making safety and sanitation in the salon an open book.

Tags: CONSUMER CONCERNS, NEGATIVE INDUSTRY PRESS, SALON SANITATION, SANITATION LAWS

October 3 2008 - Features

Ask the Manicurist

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Tags: CANCELLATION FEES, CLIENT CELL PHONES, EARLY CLIENTS

October 3 2008 - Features

Bad Press? Who Cares?

Has the hubbub surrounding salon sanitation had a measurable effect on your business?

Tags: CONSUMER SAFETY CONCERNS, NEGATIVE INDUSTRY PRESS, SANITATION LAWS, WHIRLPOOL SANITATION