Customer Service

Reader to Reader: How do you greet clients when they enter the salon?

One nail tech actually introduces clients to each other while they wait.

If I am already with a client, I introduce them to each other and try to introduce a topic of conversation. By introducing them and starting a conversation between them, I can complete my work more quickly and they don’t notice the wait.

Roberta Linfield, Linfield Nails Etc., Alberta, Canada

I say, “Good morning, thank you for being on time.” Then I let them know of any specials or new services. I also like to ask if I can do anything differently for them during their service.

Angela Green, Anointed Hands, Raytown, Mo.

I always greet my client with a “good morning,” cup of coffee, and a relaxing atmosphere to get her nails done.

Corrine Hunter, Nails by Corrine, Alberta, Canada

I always greet clients by looking in their eyes and smiling. I try to find out what’s been going on in their lives and how they have been feeling. Also, when clients are leaving, I walk them to the door and hold it open for them.

Maureen Rowe, Aristocuts, Colorado Springs, Colo.

As soon as a client enters the salon, she is immediately greeted with, “Hello, how may I help you? No Client is ever ignored. I feel that the client needs to feel welcomed from the time she enters the door in order to have the best experience.

Keri Naylor, Nails by Keri, Lake Mary, Fla.

How I greet clients depends on whether or not I have a client already with me. If I don’t, then I greet her at the front, offer her a drink, and escort her to my table. If I have a client with me, I tell her I’ll be with her shortly and escort her back when I’m finished with my last client.

Mare Horak , Nails by Mare, St. Cloud, Fla.

If our receptionist is not at the front desk at the time, our staff is trained to acknowledge a client within the first five to ten seconds after she enters the salon. That way the client does not feel uncomfortable standing there waiting for someone to say hello.

Nicole Pattern, Nargelle, Peabody, Mass.


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