Profiles

Crowdsourcing: What’s the Worst Thing a Client Has Ever Said to You?

This month we asked nail techs: What's the worst thing a client has ever said to you?

One client told me she was going to destroy my business by bad-mouthing me all over the city if I wouldn’t rebook her. This was all because I didn’t have availability for her. She said, “You foreigners really don’t know how to do business here.” Two days later I earned two medals at the national nail competition. I haven’t rebooked her and business is still booming.
@Diana Pajeva
Via Facebook

My client informed me she was having an affair with another client’s husband. During her appointment, the other client came in for a service. Then a bit later the husband came in to see the wife. 
@ demoda_salon
Via Instagram

After I’d broken my nose in an accident, my client said, “Well you never had a nice nose to start with!” Needless to say she never got another booking with me.
@ Donna Louise
Via Facebook

After picking out something from under my client’s nail that kept getting stuck to my file, she told me that her dog had just given birth and it was a goopy bit of placenta.
@shimmyy
Via Instagram

I had to reschedule clients due to the stomach flu and one was absolutely irate because she had family photos later that day and had picked off her nails so they looked really bad. She told me that I needed to come in just for her appointment and it was “OK with her” if I had to periodically run to the restroom to get sick. I fired her as a client that day.
@stellarnailsbysonya
Via Instagram

The first thing out of my new client’s mouth is, “I can’t believe your salon doesn’t stink, because you have that thing in your house.” She was pointing at this photo of my show dog that is hanging up behind my manicure desk.
@Kaitlin Jeanette Smith
Via Facebook

I was nine months pregnant with my daughter. I rarely stood up when this one client came in. I didn’t like her and so I never told her I was pregnant. When I was booking final appointments before I went on maternity leave is when I told her I was pregnant. Her response: “Well I knew you had been trying to lose weight, I just figured it wasn’t working.” She’s no longer a client.
@Tracy Meisenheimer
Via Facebook

A client asked me if I was married because they wanted to suck on my toes.
@nailzcouture
Via Instagram

“Can you save my nail clippings and put them in a bag for me? I don’t want my DNA on the floor.”
@laurennailsmiami
Via Instagram

“Can I get a discount for my gas since you decided to relocate?”
@hookedonnailz
Via Instagram

“Do you really want to touch people’s feet for the rest of your life?”
@itsashnails
Via Instagram

“I hear it’s hard for only children when their parents die because then they are totally alone” — after finding out I’m an only child.
@Paige Roy
Via Facebook

“Sorry my nails are a bit dirty, but I’ve just buried a donkey.”
@cloud_nine_tenerife
Via Instagram

Next question:

What’s the nicest thing a client has ever said to you? [Answers will be printed in the April 2018 issue.] Share your opinion on the topic by emailing your response by January 15 to [email protected] Please include your name, salon, city and state, and a high-resolution headshot with your response. 

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