Business Management

My Favorite Mistake

Sometimes the most painful mistakes you make, turn out to be experiences you learn the most from.

A LITTLE PERSPECTIVE

I’m reminded of a time when I’d first opened my salon and knew of a tech who was about to leave her salon in search of greener pastures. I put together a complete proposal outlining everything positive I could offer her if she came to work with me, the chief reason being my 15 plus years of nail knowledge I could share with her. It hurt my feelings and pride when she chose to be a solo tech in a different salon, but in the long run it worked out better for both of us.

The salon she chose had many issues and I felt it was not the right fit for her. I tried to talk her out of starting there and told her of a different salon where I thought she’d find a better salon family. She didn’t take my advice again and went to the salon she chose, where she had one bad experience after another. She finally left to go to the salon I had recommended, and she’s been there now for about six years.

During this situation I was griping to a client/friend and she imparted some sage advice to me that I will never forget. She said “You can’t want something more for someone than they want it for themselves.”

It helped me put things into perspective and cut loose any ill-will I could have developed toward this other tech, and to this day I try to keep myself from getting emotionally bound up in decisions other people make that are totally out of my control anyway.

Jill Wright

Jill’s A Place for Nails, Bowling Green, Ky.

 

STRICTLY BUSINESS

I have been a salon owner for almost two years now, and I have learned quickly that you cannot be friends with renters — only friendly. They can take advantage of that friendship. During altercation resolutions, one or the other will feel you are going to take their side. Then hard feelings happen and more conflicts can arise from that. You can never make every type of personality happy.

Alison Sanders Byford

Lavish Lashes, Tulsa, Okla.

Keywords:   business     staff management  

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