Bryan Durocher


Customer Service: Going the Extra Mile
  • March 5, 2010
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  I just opened my mail last night and was pleasantly surprised to see my Marriott’s Gold Elite card enclosed in the envelope. In 2009 I had not stayed the required 50

Read more

Keywords: Bryan Durocher   customer service  
Frontline Service Super Stars
  • December 21, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  Salon and spa clients have hundreds of choices for beauty services, so the goal is to provide them with the best complete salon and spa experience they have ever had. That

Read more

Keywords: Bryan Durocher   owner issues   retailing  
The Rule of Retail Placement: Location, Location, Location
  • November 24, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises We all know the location of a salon is absolutely essential to the success of the business. The same theory applies when selecting where a product is going to be placed

Read more

Keywords: Bryan Durocher   retailing  
Countdown to Christmas, Part 2: Don’t Get Scrooged!
  • November 2, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  One of the biggest challenges during the holiday season is combating the stress our clients put themselves under. The salon is a safe haven from the pressures of the world and

Read more

Keywords: Bryan Durocher   customer service  
Countdown to Christmas, Part 1
  • September 16, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  We just finished the barbecues of Labor Day and it is hard to think about the winter holidays. However it is that time of the year already. We have to prepare

Read more

Keywords: Bryan Durocher   retailing  
Ask Bryan: Q&A With a Success Coach
  • August 14, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  Q: How do you feel about giving discounts off services? A: I am not a big discounter. I believe it attracts a couponing type of client who is just moving around looking

Read more

Keywords: Bryan Durocher   clients   owner issues   Q&A   retailing  
Hire Hard, Manage Easy
  • June 24, 2009
  • NAILS Magazine

By Bryan Durocher, Durocher Enterprises  A great business starts with a great team. Hire the right people and they will make you money and save you headaches. Keep in mind that as an owner, you are

Read more

Keywords: Bryan Durocher   owner issues  

Archives

Other NAILS Blogs

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Loading...
 
Subscribe Today
Subscribe Today