Lisa Arnold


Get Your House In Order Before the Holidays
  • November 17, 2010
  • NAILS Magazine

By Lisa Marie Arnold, Salon & Spa Solutions As we near the end of 2010, you may be reflecting on your accomplishments — or maybe on some shortcomings this past year. Salon and spa owners need

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Goal Setting for 2010 — Questions to Ask
  • January 11, 2010
  • NAILS Magazine

By Lisa Marie Arnold, Salon & Spa SolutionsAre you ready for 2010?The hectic holiday season is behind us now and it is time to plan for 2010! What will you do differently, what will you do

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Exceed Their Expectations, Part 2
  • October 5, 2009
  • NAILS Magazine

By Lisa Marie Arnold,Salon & Spa Solutions           Client communication is key! My personal opinion is that 70% of a technician’s success comes from how well you communicate with their guests. It is all in the

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Keywords: customer service   Lisa Arnold   
Exceed Their Expectations, Part 1
  • August 17, 2009
  • NAILS Magazine

By Lisa Marie Arnold, Salon & Spa Solutions  Salon and spa owners are increasingly optimistic about sales growth in the months ahead. According to a PBA study released July 2009, 60% of salon/spa owners expect their

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Keywords: customer service   Lisa Arnold   
Raise Your Prices? Hey, Why Don’t You?
  • July 20, 2009
  • NAILS Magazine

By Lisa Marie Arnold, Salon & Spa Solutions One of my biggest pet peeves is techs who don’t feel confident about raising prices. Yes, even in these economic  times, there are still technicians worthy of a price

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Retailing: Let Them Make Their Own Decisions
  • June 15, 2009
  • NAILS Magazine

By Lisa Marie Arnold,  Salon & Spa Solutions Every so often I get a “wake-up” comment from a client that I feel is absolutely necessary to share with my other accounts. We can implement systems, RX

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Keywords: Lisa Arnold    retailing  

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