Sandy Combs


Booking Bridal Services
  • April 22, 2013
  • NAILS Magazine

Refreshing our look, our services, and our salon is a great way to get ready for the busy coming season. It is a great reminder, Jill, that we need to periodically look at our ourselves and

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Keywords: clients   customer service   salon services   Sandy Combs  
Going By The Book
  • March 13, 2013
  • NAILS Magazine

We as a salon started going through the book “Over the Top” by Michael Cole this January. We had our monthly staff meeting yesterday morning and we are doing one chapter a month as a full

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Keywords: clients   Sandy Combs   team-building  
Referrals With a Call to Action
  • February 25, 2013
  • NAILS Magazine

I agree Jill, writing for NAILS has been an amazing experience. It has been an honor and a dream come true to be a part of the Coaching Chronicles. Thank you NAILS Magazine for the opportunity and

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Keywords: clients   Sandy Combs  
Sharing Just the Right Amount
  • January 18, 2013
  • NAILS Magazine

It has been quite a year for you, Jill. I know it must have been difficult to write honestly about how your highs and lows for last year. I am humbled and reminded how easily we can

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Keywords: professionalism   Sandy Combs  
Taking Inventory as the New Year Begins
  • January 2, 2013
  • NAILS Magazine

I hope that all of our readers had a wonderful holiday both personally and professionally, and that you were all as busy as you could be. My wish for all of you is that you all

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Keywords: Sandy Combs  
Another Technique to Make Toes Glitter
  • December 3, 2012
  • NAILS Magazine

This week I am going to respond to both of Jill’s last posts. First I will talk about how a referral program during the holiday season has helped us to stay busy during January and February.

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Keywords: clients   salon services   Sandy Combs   techniques  
Fun Fashion Show Benefits Local Charity
  • November 16, 2012
  • NAILS Magazine

Last week I mentioned that I was off to help with the makeup for our benefit fashion show. I have to say it was a great experience. Myself and about five of the other employees at the

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Keywords: Sandy Combs  
Foil Nails: The Gelish Version
  • November 9, 2012
  • NAILS Magazine

That is a cool look, Jill. This look can be done in a variety of ways. It can be done with Gelish by following the steps below.  1. Sanitize your hands and the guest’s. 2. Push back

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Keywords: Sandy Combs   techniques  
How We Handled Rachael’s Wedding
  • October 25, 2012
  • NAILS Magazine

Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in

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Keywords: clients   customer service   Sandy Combs  
Giving Back During Breast Cancer Awareness Month
  • October 5, 2012
  • NAILS Magazine

The ways that Jill has suggested to use the seasonal scented products in your salon are great ways to freshen up your service menu for the holidays and can be extended throughout the year as well.

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Keywords: Sandy Combs  
Dollars and Scents
  • September 24, 2012
  • NAILS Magazine

Seasonal scents are something we have used often to shake things up a little and provide a little treat for the guests in our nail department. We have used three main scents in our salon: pumpkin

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Keywords: salon services   Sandy Combs  
Don’t Fool Around With Your Tools
  • September 14, 2012
  • NAILS Magazine

Jill has some good suggestions for which tools you should consider replacing and for ways to minimize the cost for you in purchasing new tools and brushes. Besides being a really nice treat to have new

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Keywords: Sandy Combs   techniques  
Gearing Up for Back-to-School
  • August 31, 2012
  • NAILS Magazine

I can't believe it's time for back-to-school already. In Walla Walla our county fair is on Labor day weekend too, and school starts around it. We have two school systems right next to each other, so

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Keywords: professionalism   Sandy Combs  
Lessons Learned From Holidays Past
  • August 17, 2012
  • NAILS Magazine

You are right Jill, it is much easier to get started with your holiday planning now. Figuring out the types of service and product promotions — and pre ordering all of the things you will need

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Keywords: Sandy Combs  
Harmony at the Happiest Place on Earth
  • August 3, 2012
  • NAILS Magazine

Yes Jill, Facebook is an awesome way to let your clients know what is happening in your salon. For instance yesterday we had a makeup party in the salon and we are going to post photos

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Keywords: Sandy Combs  
Plug Your Accomplishments on Social Media
  • July 30, 2012
  • NAILS Magazine

I agree Jill. Posting your accomplishments on your salon website or Facebook page is a great way to keep clients and potential clients updated on all of the education your service providers take and are involved

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Keywords: clients   Sandy Combs  
Sell Yourself on Social Media
  • July 20, 2012
  • NAILS Magazine

There are some really great websites out there that you can learn from. Many of the product-specific websites now have salon locators on them that you can sign up on to let potential clients know where

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Keywords: Sandy Combs  
Commit to Learning Something New
  • July 16, 2012
  • NAILS Magazine

That sounds like it was a great retreat, Jill. I know that our retreat really helped our salon recharge and regroup for this year. We got a head start on planning fun events for the salon

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Keywords: Sandy Combs   techniques  
Traveling and Competing: Two Goals Met
  • July 2, 2012
  • NAILS Magazine

Wowza Jill, I am sorry that your foot is broken. It is definitely harder to work towards your goals when you are short a fully functioning limb. I can see why you were frustrated with not

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Keywords: Sandy Combs  
About Events — And Winning in Vegas!
  • June 20, 2012
  • NAILS Magazine

We have hosted all types of events over the years we have been in business and I know we are always working on the plans for the next one. Events like the ones we have discussed

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Keywords: customer service   Sandy Combs  
Party Planning: Remember to Take Photos
  • May 25, 2012
  • NAILS Magazine

Jill, we have tried some of these methods for our client events. We have had them register at a different table instead of the front desk and this really helped us to make sure the guests

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Keywords: clients   customer service   Sandy Combs  
Everyone Loves a Party
  • May 21, 2012
  • NAILS Magazine

I agree, client events are a very fun way to let clients see what your salon has to offer. We host several events a year at our salon. We always host an event for our salon

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Keywords: clients   customer service   Sandy Combs  
Husbands Get the Hint With Client Wish Lists
  • May 14, 2012
  • NAILS Magazine

I love the idea of the Top 100! That sounds like a great program to start in our salon as well, Jill. I love that this is a way to not only reward the guest for their

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Keywords: customer service   Sandy Combs  
A Rewarding Practice
  • May 2, 2012
  • NAILS Magazine

This is true Jill. I counted my loyalty cards and had dozens. They require an organizer all their own so they don’t clutter up my wallet.  I use several of them every week around town. For

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Keywords: clients   customer service   Sandy Combs  
Simple Touches Keep Clients Coming Back
  • April 20, 2012
  • NAILS Magazine

I remember when we had all of those problems, Jill. It was a struggle to get some of the staff to retail and get them to ask for referrals. That did not make them comfortable at

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Keywords: customer service   Sandy Combs  
Referral Contest Results Revealed
  • April 13, 2012
  • NAILS Magazine

Thank you, Jill. Without your coaching we would not be where we are today. It has been tough but it has been worth it to work towards making our nail department a success. In the beginning

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Keywords: Sandy Combs  
Implementing Service Standards Shows Results
  • April 6, 2012
  • NAILS Magazine

When I first came to Misbehaven I was a booth renter. To say there were no service standards in the nail department is an understatement. We each had our own ideas about what the service should

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Keywords: profitablity   Sandy Combs  
Sanitation Solutions
  • March 30, 2012
  • NAILS Magazine

Implement handling is an area that often has the most violations according to the state board inspector who comes in to visit us. In Washington we are required to use mostly single use items. There are

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Keywords: Sandy Combs  
Keeping It Clean
  • March 26, 2012
  • NAILS Magazine

You are not that only one, Jill, who has to put away her winter clothes and get out her summer ones. In fact I still have some of my less conspicuous holiday decorations not only out

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Keywords: Sandy Combs  
China Was Fabulous!
  • March 16, 2012
  • NAILS Magazine

This is the opening ceremony. The Chinese lions bless and protect.Wow, that does look like a heck of a winter storm Jill. I am very familiar with the fallout from bad weather on my schedule too.

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Keywords: Sandy Combs  
Referrals Are Holding Steady
  • March 9, 2012
  • NAILS Magazine

Our goals are going well. Rachael and I are working hard on our referral contest. Right now we are staying even with the previous two months’ numbers and we have the rest of March to go

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Keywords: clients   Sandy Combs  
Clients Cool With Price Increase
  • February 27, 2012
  • NAILS Magazine

Thank you everyone for your comments. It is really helpful to us to hear you relate to how we have struggled and how we deal with those problems. I hope that our suggestions help those of

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Keywords: professionalism   Sandy Combs   service pricing  
Polishing Nails All the Way to the Bank
  • February 17, 2012
  • NAILS Magazine

You know Jill it means a lot to Rachael to hear me tell her she is doing outstanding work, but it means so much more to see you commend her actions on this blog. She was

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Keywords: profitablity   salon services   Sandy Combs   service pricing  
A Contest to Build Referrals
  • February 10, 2012
  • NAILS Magazine

Wow, Jill, this roadmap is a great way to keep track of your progress. We can really see how to plan ahead to make the most of the promotion. I use my Jump Journal to keep track

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Keywords: clients   Sandy Combs  
Praise for Rachael’s Raging Success
  • February 3, 2012
  • NAILS Magazine

This is a great series on goal setting. Like Jill talked about last week, setting realistic goals is key to being successful and also helps to motivate you to set new ones once you reach a

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Keywords: Sandy Combs  
Taking a Moment to Say Thanks
  • January 20, 2012
  • NAILS Magazine

Wow! It has been a year, already? It is hard to believe that we have been writing The Coaching Chronicles together for a whole year, Jill. It has been a wonderful experience to be able to

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Keywords: Sandy Combs  
First Salon Retreat Was a Success
  • January 13, 2012
  • NAILS Magazine

Wow, it was a busy holiday season. I hope you all had a great season like I did. We had an amazing 2011. I am really thankful to have been able to experience such a wonderful

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Keywords: Sandy Combs  
It’s Clearance Time
  • December 30, 2011
  • NAILS Magazine

Jill, those types of items always help us at our salon to retail more products during the holidays. I often am able to help my guests find just the perfect thing for their last-minute holiday shopping. The

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Keywords: retailing   Sandy Combs  
There’s No Guilt With Gift Cards
  • December 16, 2011
  • NAILS Magazine

Thanks Jill! We are all working very hard and it has been great to see the other spa side girls get into the contest too. I can’t wait to see the final numbers as well and

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Keywords: customer service   Sandy Combs  
Getting Holiday Gifting Just Right
  • December 9, 2011
  • NAILS Magazine

Jill, I too have made holiday gift bags. I used the treat bags most of the time. Once I found really cute little organza bags at the previous year’s post-Christmas craft store sales and got them

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Keywords: customer service   Sandy Combs  
Holiday Cards: Don’t Get Caught Unprepared
  • December 5, 2011
  • NAILS Magazine

When I first started out, I would only make out holiday cards for the clients I would see in a given week. I didn’t realize that I would sometimes feel woefully unprepared to reciprocate. I would

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Keywords: customer service   Sandy Combs  
Cards and Treats Ring In the Season
  • November 18, 2011
  • NAILS Magazine

Holiday cards are a great way to brighten your clients’ holiday season. Many of my guests only get a few cards each year and they have said that they miss receiving them. I have a client

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Keywords: customer service   Sandy Combs  
Implementing Holiday Planning
  • November 14, 2011
  • NAILS Magazine

Jill, yes, it has been a great series on pre-booking. I know I have taken a lot of new ideas from it to implement over the next few months. I am really excited to see what

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Keywords: profitablity   Sandy Combs  
Pre-Booking Contest Progress Report
  • November 4, 2011
  • NAILS Magazine

Jill, those are all great ideas to help raise our pre-book percentage. I can’t wait to try some of the other ones out later in the year. We are going with the product-filled gift basket drawing

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Keywords: Sandy Combs   scheduling  
Offering the Right Incentive
  • October 28, 2011
  • NAILS Magazine

In the past I’ve run specials to try to entice clients to book their next appointment. I remember during my first year in business I would tell my clients that if they booked their next two

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Keywords: Sandy Combs   scheduling  
Head Off the January Blues
  • October 24, 2011
  • NAILS Magazine

Photo: Nail competitor Elyse Perry took second in the Veteran Simply Salon category at the NW Nailtech Networking Retreat. I agree Jill, it is very important to make sure you are pre-booking during the holidays. For me,

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Keywords: Sandy Combs   scheduling  
Scripting the Pre-Book
  • October 14, 2011
  • NAILS Magazine

I can really relate to the deflated feeling Jill talks about in her post when a client shoots down your pre-book offering. Early on in my career, as I mentioned before, this feeling happened to me a

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Keywords: customer service   Sandy Combs   scheduling  
Pre-Booking: Hitting the Numbers
  • October 7, 2011
  • NAILS Magazine

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

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Keywords: customer service   Sandy Combs   scheduling  
Math, Not Magic
  • September 30, 2011
  • NAILS Magazine

When I graduated from cosmetology school I had no idea how to project my earnings. As I said before, I just waited for my client to call or to walk in. As a result many of

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Keywords: customer service   profitablity   Sandy Combs   scheduling  
Getting Clients to Reserve Their Time
  • September 26, 2011
  • NAILS Magazine

Back when I first started to work in the salon as a booth renter, I did not know how to pre-book. If the clients didn’t ask to schedule their next appointment before they left then it

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Keywords: customer service   Sandy Combs  
The Goal: 75% Pre-Booking Rate
  • September 16, 2011
  • NAILS Magazine

Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff

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Keywords: Sandy Combs   scheduling  
Rachael’s Reaching Her Goals
  • September 6, 2011
  • NAILS Magazine

Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four

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Keywords: clients   Sandy Combs  
No More Hit or Miss
  • August 29, 2011
  • NAILS Magazine

I can attest to the fact that consistency is key to a successful salon from the front desk to the back room. Before we started doing things in a more organized manner when we started implementing

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Keywords: customer service   Sandy Combs  
A Place for Everything
  • August 22, 2011
  • NAILS Magazine

When our salon first started implementing the Summit Salon coaching strategies, our cupboards throughout the salon looked much like Jill said — filled with a hodgepodge of products. Even on the hair side of the salon the

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Keywords: Sandy Combs  
Little Tweaks Lead to Big Changes
  • August 15, 2011
  • NAILS Magazine

I used to booth rent at the salon. However, the salon owner realized that type of business model wasn’t working very well and went to aSummit Salon seminar. She learned a ton of information there about

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Keywords: owner issues   Sandy Combs  
Sharing Knowledge
  • August 8, 2011
  • NAILS Magazine

Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon.  I completely agree will you Jill,

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Keywords: professionalism   Sandy Combs   techniques  
Bogged Down by Artificial Nails
  • July 29, 2011
  • NAILS Magazine

Jill, I will ask every client if she wants to schedule a pedicure with her next appointment. That is a great idea to build with my current clients. I have used this technique with my natural

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Keywords: salon services   Sandy Combs  
No Time for Feet
  • July 22, 2011
  • NAILS Magazine

On behalf of Rachael and myself, thank you Jill for the Kudos.  We have both worked very hard to implement some of these suggestions and it is very rewarding to see it paying off.  I am

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Keywords: salon services   Sandy Combs  
More Proof That It’s Working
  • July 15, 2011
  • NAILS Magazine

Since we are finishing up with this fitness series, I thought I would take a step back and give an update on the new tech in our salon and how her business has grown since she

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Keywords: clients   salon services   Sandy Combs  
Examples All Around Us
  • July 1, 2011
  • NAILS Magazine

“If you quit moving, you rust.” That is a very true statement. I have seen with some of my clients the very same thing take place. Many of them are having issues with their mobility and

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Keywords: Sandy Combs  
Embracing Exercise
  • June 24, 2011
  • NAILS Magazine

Thank you Jill and congratulations to you for your success as well! I used to think of the other F-word when I thought of fitness. Then I hit “that number” too and finally woke up to

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Keywords: Sandy Combs  
Getting Real About Getting Healthy
  • June 17, 2011
  • NAILS Magazine

Much of what Jill is talking about should be natural for us to do. Get enough rest, eat right, and we will perform at our best. Unfortunately for most of us, this is the first thing

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Keywords: Sandy Combs  
Targeting Your Goal
  • June 10, 2011
  • NAILS Magazine

Congratulations Jill on your marathon! Great job meeting your goal and sticking to your plan. I am sure you feel a great sense of accomplishment and pride. What a wonderful achievement. Getting a good night’s sleep is

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Keywords: Sandy Combs  
Soaking Up Ideas at Orlando
  • June 8, 2011
  • NAILS Magazine

Jill’s last few posts have talked about the reasons techs give for not offering upgrades. I think one of these reasons that I have experienced is the idea that I needed to be fully booked with

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Keywords: Kristi Valenzuela   Sandy Combs  
Add-ons: What Works for Me
  • May 27, 2011
  • NAILS Magazine

When it comes to add-on services, these are some of the strategies I can tell you have definitely worked for me.  A few years ago I was seeing the same clients every two weeks at the

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Keywords: customer service   salon services   Sandy Combs  
Building Confidence Through Roleplaying
  • May 23, 2011
  • NAILS Magazine

We recently had a brand new nail technician join our salon and I know that I heard a lot of the same types of reasons Jill discussed from her when we talked about not asking for add-ons.

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Keywords: salon services   Sandy Combs  
Upselling Services at Last
  • May 13, 2011
  • NAILS Magazine

I think that every nail technician I know can relate to Jill’s last post. At times in my career I have been at both ends of this scale. Up until a few years ago I was

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Keywords: customer service   salon services   Sandy Combs  
Adding Profit Without Adding Time
  • May 6, 2011
  • NAILS Magazine

Wouldn’t we all like to add more money to our day?  Boy, I definitely would. It is easy to come up with extra things that we can add that take more time, but that cuts us

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Keywords: salon services   Sandy Combs  
Easy Sell
  • April 29, 2011
  • NAILS Magazine

We have our hand-washing station set up much like Jill suggests. We have had this set up for the last few years and it works very smoothly. Most of my guests do exactly as Jill said

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Keywords: retailing   Sandy Combs  
Progress Report: It’s Working!
  • April 25, 2011
  • NAILS Magazine

While Jill continues discussing how to set up a hand-washing station, I am going to take a step back here and update all of you on the business-building techniques that we talked about a couple of

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Keywords: clients   Sandy Combs  
Why You’d Better Wash Up
  • April 15, 2011
  • NAILS Magazine

In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even

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Keywords: professionalism   Sandy Combs  
Talk Up the Differences
  • April 8, 2011
  • NAILS Magazine

What a great post, Jill. I love that you plant seeds for the services you offer for each department during your tour. And I am definitely going to use what you say about husbands and the privacy

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Keywords: customer service   Sandy Combs  
Going Above and Beyond
  • April 4, 2011
  • NAILS Magazine

This week’s post from Jill  makes me think of an experience that I had last year. This doesn’t involve the salon, but it did make me take an in-depth look at how I approach my first-time

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Keywords: customer service   Sandy Combs  
Best Behavior
  • March 25, 2011
  • NAILS Magazine

I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,

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Keywords: professionalism   Sandy Combs  
Looking for a Beauty Soul Mate
  • March 18, 2011
  • NAILS Magazine

So this week’s post from Jill has me thinking about just how important these things are to the success of the service provider and to the salon. When any one of these things is out of

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Keywords: customer service   Sandy Combs  
Put It Out, Please
  • March 11, 2011
  • NAILS Magazine

Jill, I have to thank you for posting on this topic. It is another of those things that we often assume is more of a common sense type of thought process that really isn’t. Odor is a

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Keywords: customer service   professionalism   Sandy Combs  
Seeing Yourself Through a Client’s Eyes
  • March 4, 2011
  • NAILS Magazine

Jill’s post this week has me thinking about several things. The questions that her colleague Kristi Valenzuela asks remind me of a class I took a few years ago that had the attendees think about their

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Keywords: Sandy Combs  
Answering the Call
  • February 25, 2011
  • NAILS Magazine

We here are having a lot of fun using the promotion ideas that Jill has suggested. We have done the Business of the Week and the Gift Bag Drop, so far. We are seeing new guests from

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Keywords: customer service   Sandy Combs  
That’s Some Good PR
  • February 18, 2011
  • NAILS Magazine

“Team Colors”— I love it. That is another great idea. At our salon we often try to do mini contests and have prizes to encourage the employees to participate. I think it makes everyone a little

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Keywords: clients   Sandy Combs  
The Promotions Are Starting to Pay Off
  • February 11, 2011
  • NAILS Magazine

So last week Jill talked about the “business of the week” promotion. At my salon we decided to do it as a team. Three of the service providers including myself are currently doing this promotion. One

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Keywords: clients   Sandy Combs  
Can’t Wait to Try It
  • February 4, 2011
  • NAILS Magazine

Jill’s “Business of the Week” strategy is a great idea! I am very excited to try this technique. I have spent the last couple of evenings figuring out which businesses to choose for the next few weeks

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Keywords: clients   Sandy Combs  
The Gift of Education
  • January 28, 2011
  • NAILS Magazine

I know I would rather be working with clients than folding towels all day. What nail tech wouldn’t want a book filled to bursting with happy guests who rebook, buy retail, and refer their friends. I

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Keywords: Sandy Combs  
Where You Lead, I’ll Follow
  • January 19, 2011
  • NAILS Magazine

Jill, I know I can certainly relate to your last post. I am most definitely the person who wanted to beautify the nails of the world and thought that all that I would need to do

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Keywords: Sandy Combs  
Meet the Bloggers: Introducing Jill Wilson and Sandy Combs
  • January 12, 2011
  • NAILS Magazine

NAILS is pleased to welcome a new team of bloggers to The Coaching Chronicles: salon coach Jill Wilson and nail tech Sandy Combs. A licensed nail technician since 1994, Jill Wilson started her career at Snips SpaSalon

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Keywords: Jill Wilson   Sandy Combs  

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