clients


Stop Touching Yourself
  • July 23, 2014
  • Maggie Franklin

Maggie is not on board with the concept of a “free” hand.

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Keywords: clients  
And Then There Are the Good Ones
  • June 27, 2014
  • Maggie Franklin

After complaining about bad clients, Maggie feels it’s only fair to acknowledge the many lovable ones.

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Keywords: clients  
Trust Me, I’ve Done This Before
  • April 30, 2014
  • Maggie Franklin

Maggie wonders why it is that clients still don’t know how to sit and extend their hands properly.

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Keywords: client issues   clients  
The Computer History Doesn’t Lie
  • March 21, 2014
  • Maggie Franklin

Maggie stood up a client — sort of.

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Keywords: appointment tracking   clients  
Spring Fever
  • March 14, 2014
  • Maggie Franklin

It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.

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Keywords: client issues   clients   Maggie Franklin  
They’re All on Drugs
  • March 5, 2014
  • Maggie Franklin

Something that has changed during the time I’ve been doing nails is the proliferation of antidepressants available and the number of people they’re being prescribed to.I’ve put some effort into understanding selective serotonin reuptake

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Keywords: clients  
Am I in the Twilight Zone?
  • February 26, 2014
  • Maggie Franklin

It started with a simple inquiry from a prospective client who e-mailed to say that she wanted to book an appointment with me, but first she wanted to know if I did “full acrylic and not

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Keywords: clients   marketing/promotions   salon services  
Lifters Gonna Lift
  • February 14, 2014
  • Maggie Franklin

I have been on the great quest for the Perfect Product [insert sound of angels singing] but, alas [dramatic sigh], I fear there is none.Part of the problem comes from looking at techs posting pictures to

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Keywords: clients   salon services  
Unexpected Guests
  • February 12, 2014
  • Maggie Franklin

I know I’ve mentioned in the past that I have never had so many “walk-ins” since I moved to a private office on the fourth floor of a semi-secure office building. I blame the Internet —

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Keywords: clients  
A Little off the Top, Please
  • January 29, 2014
  • Maggie Franklin

The other day, I was walking down the hallway to my salon just as the massage therapist next door was coming out of her room. She informed me that one of our other neighbors — an

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Keywords: Art of Nailz   clients  
I’m Not a Babysitter
  • January 22, 2014
  • Maggie Franklin

I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect

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Keywords: Art of Nailz   clients  
Give ’Em an Inch and They’ll Bring a Kid
  • January 10, 2014
  • Maggie Franklin

This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to

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Keywords: clients  
Ya Dun [Messed] Up, That’s Why!
  • January 8, 2014
  • Maggie Franklin

I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever

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Keywords: clients  
And I’ll Be Checking It Twice, Too!
  • December 27, 2013
  • Maggie Franklin

For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this

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Keywords: clients  
Window Shopping
  • December 18, 2013
  • Maggie Franklin

It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,

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Keywords: clients  
I’m Not Psychic
  • December 12, 2013
  • Maggie Franklin

So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,

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Keywords: clients  
At Least I Can Make Their Nails Look Good
  • December 11, 2013
  • Maggie Franklin

Every time I see an ad or an article or some industry quip about ways to keep busy during the “winter slump” my eyes bug out of my head and I catch my breath. What “winter

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Keywords: clients  
Ergonomics
  • December 4, 2013
  • Maggie Franklin

I have worked very hard to set up my workstation in a manner that is ergonomic for me. I put thought into it when I designed my desk. I thought about it when I bought my

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Keywords: clients   nail tech issues  
The Whole Nail and Back Again
  • November 13, 2013
  • Maggie Franklin

When doing rockstar nails in acrylic, I really prefer to do a French style. It’s easier to change the colors this way — all I have to do is a backfill. If the client really wants

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Keywords: clients   salon services  
Are There or Aren’t There Artisans?
  • November 11, 2013
  • Maggie Franklin

Have you ever been working hard to write up a really classy service menu and come up with the brilliant idea to refer to any of your one-of-a-kind creations as “artisan” anythings?  I did once. I

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Keywords: clients   marketing/promotions  
Why Are You Yelling at Me?
  • November 6, 2013
  • Maggie Franklin

Maybe it’s because the weather is changing and we are in that rare, and short-lived, time of the year when the heat isn’t on and neither is the air conditioning. So there are long periods of

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Keywords: clients  
Constant Contact
  • November 5, 2013
  • Maggie Franklin

No. I’m not talking about the actual company by the same name. I’m talking about the concept of keeping in touch. Lately, I’ve found myself frustrated from dealing with a handful of companies that seem not to

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Keywords: clients  
Just Venting
  • October 25, 2013
  • Maggie Franklin

All my Facebook friends know that this week has been a rough one for me. After coming back from vacation all primed and pumped and ready to tackle another 21 years of doing nails and not

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Keywords: clients  
Underbidding the Job
  • October 23, 2013
  • Maggie Franklin

A few weeks ago I got a text from a potential client asking about booking an appointment and wanting to know if I could do a set “like this” and what would I charge for it. She

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Keywords: clients   money   salon services  
A New Minion
  • October 11, 2013
  • Maggie Franklin

I believe I’ve mentioned that in the last few years I’ve had several former clients embark upon a career in the nail industry. Most of them didn’t even tell me. Some of them were former clients

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Keywords: clients   nail tech issues  
The Clientele Rollercoaster
  • October 7, 2013
  • Maggie Franklin

I used to think that once I built my clientele, I’d be set. I knew there would always be a few people who strayed off because they moved away or couldn’t afford their nails anymore, but

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Keywords: clients   nail tech issues  
Armrest of DOOOOOOM
  • September 27, 2013
  • Maggie Franklin

I had my desk custom built almost 20 years ago. Since then, I’ve had a handful of jobs where I didn’t use it — it also doubles as an excellent TV stand, student desk, and sewing

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Keywords: clients  
Accent Toe?
  • September 25, 2013
  • Maggie Franklin

Right now my clients are loving the “accent nail” look — which they all seem to think of as “the new thing” even though it was SO the hotness back in the late ’80s/early ’90’s when

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Keywords: clients   salon services  
Yes, It’s Returnable
  • September 20, 2013
  • Maggie Franklin

Close to three years ago now, I got a phone call from a sweet lady in Montana...or maybe Idaho...or possibly Wyoming. Well, I got a call from a sweet lady who lived very far away from

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Keywords: clients   marketing/promotions   salon services  
Tips of Fear
  • September 9, 2013
  • Maggie Franklin

The other night, lying in bed, trying to convince myself that 11 o’clock is a perfectly acceptable time to be in bed (I’m a night person. Going to bed before 1 a.m. doesn’t really jibe with

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Keywords: clients   nail tech issues  
Not Always
  • September 9, 2013
  • Maggie Franklin

If I ever have the opportunity to go back in time, one of the stops I’d like to make will be the late 1800s to Marshall Field and Company to speak to Mr. Field and Gordon

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Keywords: clients  
Why Do They Keep Coming Back?
  • August 14, 2013
  • Maggie Franklin

I’m sure we’ve all had a handful of those clients, right? The ones who just do not mesh with you? That first appointment is awkward and stressful. You ask them questions, they either give one word

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Keywords: clients  
Getting to Know Me
  • August 5, 2013
  • Maggie Franklin

Sometimes I can be a bit much. Or so I’ve been told. I talk a lot. I can be quite animated and I’ve never been very good at all that “polite conversation” stuff — always sticking

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Keywords: clients  
There Is No Early Bird Special
  • July 26, 2013
  • Maggie Franklin

I really appreciate it when clients arrive early. It gives them time to put their purses down, put on their sweaters (I keep my AC set to "snow"), check their e-mail/voicemail/text messages or whatever it is

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Keywords: clients  
The Personality Parade
  • July 24, 2013
  • Maggie Franklin

I think by far the most challenging aspect of my job is the personal interaction required. My job is not merely comprised of the physical act of performing services, but complicated by the need to effectively

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Keywords: clients   nail tech issues  
Reading the Fine Print
  • July 19, 2013
  • Maggie Franklin

When I decided to experiment with online booking, I was wary. Letting other people book services for me has never proven to go smoothly in the past and that was in salons with a professional receptionist,

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Keywords: clients   salon services  
Priced as Marked
  • July 12, 2013
  • Maggie Franklin

How I charge for services has become increasingly varied over the last few years. It’s not a simple matter of “how much is a full set” anymore, now it’s more like, “Well it starts at X

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Keywords: clients   salon services  
Nail Techs for Clients
  • July 1, 2013
  • Maggie Franklin

I have such mixed feelings when learning that a new client is also a nail tech. I’ve long gotten over the anxiety of feeling judged, and I nary bat an eye anymore when someone tells me

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Keywords: clients   nail tech issues   professionalism  
Up For a Challenge
  • June 28, 2013
  • Maggie Franklin

Some days I’m all for a challenge. Bring me a photo of nails you found on Pinterest, bring me a dress you need to match, I’m all over it! The wheels get to turning and I’m

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Keywords: clients   salon services  
Inquiring Minds
  • June 21, 2013
  • Maggie Franklin

Coincidentally enough, my latest issue of NAILS arrived yesterday and, just as I was pulling it out of my tote bag and opening it up, the BF starts telling me a story about a competing auto

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Keywords: clients  
Trouble and Pain
  • June 19, 2013
  • Maggie Franklin

Why do so many people feel obligated to greet me with the words, “Isn’t it terrible...?” From a rape/murder three counties over to a missing child report three states over, people mire themselves in misery and feel

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Keywords: clients   nail tech issues  
Getting Bossy
  • May 31, 2013
  • Maggie Franklin

So, back to that Motorcycle class I took. Man, has that ended up being an educational experience! The sort that makes me think about my own industry a lot.That whole episode where we watched our instructors

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Keywords: clients   professionalism  
The 10-Year Itch
  • May 22, 2013
  • Maggie Franklin

I’ve been burned out before. Back in ’02 I was so over my job that I started giving some serious thought to what else I might want to do for a living. I knew it wasn’t nails,

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Keywords: clients   nail tech issues  
It Costs What?!
  • May 3, 2013
  • Maggie Franklin

How often do your clients tell you how much everyone loves their nails and asks where they have them done — only to have your clients end the story with how those same people who were

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Keywords: clients   money   nail tech issues  
Not In Real Life
  • May 1, 2013
  • Maggie Franklin

The problem with all those awesome pictures being posted on the Internet by polish and nail art bloggers and other do-it-yourself types of the nail art and fashion variety is that they do these amazing-looking things

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Keywords: clients   salon services  
Timing Is Everything
  • April 12, 2013
  • Maggie Franklin

I’ve gotten pretty good at just being blunt and honest when clients arrive too late. I’m usually pretty comfortable telling them that they missed their chance and will have to reschedule. I’m bad, however, at enforcing

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Keywords: clients  
Not as Good as Mine
  • April 5, 2013
  • Maggie Franklin

Lately I’ve really been feeling self-conscious about some of the hand-painted nail art I’ve been turning out. My circles are wonky, straight lines are fuzzy, everything seems just a little off. Like my eyes are going, I’m

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Keywords: clients   salon services  
Coral Corral
  • April 3, 2013
  • Maggie Franklin

Once again, a new season has blossomed and failed to produce the colors my clients are clamoring for.This year? It’s coral. Since about February (when the sun starts shining and the trees start blooming in these parts)

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Keywords: clients  
Pretty on Bad
  • March 11, 2013
  • Maggie Franklin

Over the years I have had so many people tell me they could never be “good at nails” because they can’t paint. I’ve heard many different versions of this thought, but essentially it always comes down

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Keywords: clients   nail tech issues   salon services  
Is This an Orange-Red or a Blue-Red? The Mystery of Colorblind Clients
  • January 23, 2013
  • Maggie Franklin

I used to — back in the 1900s — have a couple of clients who were friends and coworkers. They occupied my last two Friday evening appointments and often kept me in the salon for hours

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Keywords: clients  
“Are You New?”
  • January 16, 2013
  • Maggie Franklin

I’ve been in my current location for just over three years. That’s not as long as the massage therapist next door, and almost a full year longer than the hairstylist across the hall. You know what I

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Keywords: clients  
What Is It With People?
  • January 15, 2013
  • Maggie Franklin

Another post title that could go just about anywhere! But today, as I’m doing a gel-polish change on a set of toes, it occurs to me that this is the second person who has refused to

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Keywords: Art of Nailz   clients  
Too Loyal
  • December 5, 2012
  • Maggie Franklin

You probaby haven’t forgotten that I broke my wrist. Actually, the doctor’s report uses the word “shattered.” *gulp* No wonder it hurts.The orthopedist has me off work till the first of the year, a total of

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Keywords: clients   nail tech issues  
Homecoming Party
  • October 22, 2012
  • Maggie Franklin

I didn’t get around to writing my blog post on Thursday as usual. I had a surprise visitor. One of my all-time favorite clients moved to Utah earlier this year. She and her hubby have been telling

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Keywords: clients  
The Price Is Right
  • October 17, 2012
  • Maggie Franklin

You know what's hard? Putting a price on my work.  Back in the beginning of my career it was tough because I knew I sucked. Well, "sucked" is a strong word, but my work was not

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Keywords: clients   money   salon services  
The Myth of a Full Book
  • September 14, 2012
  • Maggie Franklin

Since I just wrote about calculating booked-ness (if I can spell it, it’s a word!) I figured this would be a good time to write this post too. There’s no such thing as a full book. OK ...

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Keywords: clients   nail tech issues  
They Really Can't Tell
  • August 31, 2012
  • Maggie Franklin

I think this is the problem. Seriously. Long have professionals passionately debated the reasons why people continue to go to cheap, lousy salons and pay for cheap, lousy nails. I've always wondered: Don't they know those are ugly

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Keywords: clients  
Social Networking
  • August 20, 2012
  • Maggie Franklin

So one of my clients has opened a dance studio. This would ordinarily fall under the category of "stuff my clients do in their personal life that makes for interesting conversation but doesn't really involve me"

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Keywords: clients   marketing/promotions  
Talk With the Mouth, Not With the Hands
  • August 10, 2012
  • Maggie Franklin

Why do they all have to talk with their hands while I’m holding a drill against their nail beds? Seriously, I appreciate the trust, but let’s get real.Aside from chasing their hands through the air like

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Keywords: clients  
Must Remember to Stash Benadryl at the Salon
  • August 8, 2012
  • Maggie Franklin

Common Sense, Conventional Wisdom, and Modern Psychology, all agree that when you find your life and your personal psyche muddied up with "toxic people," the best course of action is to simply eliminate them from your

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Keywords: clients  
24-Hour Notice
  • July 27, 2012
  • Maggie Franklin

What bee is in my bonnet this week? The repeat cancellations/reschedules. The clients who cancel their appointment with exactly 24-hours’ notice, reschedule for the following week or the week after that (whenever I can next fit

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Keywords: clients  
What I Do Every Summer Vacation
  • June 26, 2012
  • Maggie Franklin

The time of year has come when I spend too much time fixing nails and looking at green spots under nails that should have been tended to a week ago.  Part of the problem is that

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Keywords: clients   salon services  
Double Time
  • June 8, 2012
  • Maggie Franklin

Switching your book from low-tech paper and pencil to new-fangled computer form isn't just an adjustment for you, it's an adjustment for your clients too. I made the switch in 2004 when I finally broke down and

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Keywords: clients  
My Stupid Day
  • May 11, 2012
  • Maggie Franklin

Today has been one of the most bizarre days in my career... starting with totally not recognizing my first client — whom I have known since she was 11, over 10 years ago. Seriously, she was

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Keywords: clients  
An App for That
  • May 4, 2012
  • Maggie Franklin

For the last 19 1/2 years I have been rather stubborn about not making confirmation calls. I am not a babysitter, and I firmly believe that if you aren't responsible enough to keep the appointments you

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Keywords: clients  
How to Annoy Your Nail Tech
  • April 25, 2012
  • Maggie Franklin

Grumble grumble ... cursing under my breath ... grumble grumble ... grrrrrrr.  Don't pretend you've never had a client like this — the one who ought to be a great client. Takes excellent care of herself,

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Keywords: clients  
Stuck in the Middle
  • April 18, 2012
  • Maggie Franklin

Setting the right pricing for services is a non-stop nightmare. If I set my prices too low, I spend all my time defending my decisions to my colleagues. If I set them too high, I spend

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Keywords: clients   money  
Color Blind
  • March 14, 2012
  • Maggie Franklin

Here's the thing — every time I have an acrylic client who insists that the pinkest pink is too pink, I show her the basic pink. Usually the issue is that they don't like pink. At

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Keywords: clients  
Where Does the Time Go?
  • December 30, 2011
  • Maggie Franklin

Oh my! I only realized a little earlier this afternoon that today is actually Wednesday! I took Monday off (yes, I normally work on Mondays and take Wednesdays off) because I had a sneaking suspicion that

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Keywords: clients  
Hombre
  • December 22, 2011
  • Maggie Franklin

Today one of my clients came whirling through the door in an unusually excited manner. She had just discovered “ombre” nails over the weekend and was eager to try them.I was at a loss. I wrinkled

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Keywords: clients   salon services  
New, But Not "Fake"?
  • December 16, 2011
  • Maggie Franklin

I don't know if I've hit that age where I'm just no longer in touch with "these kids today," or if I've spent too long hanging out in professional circles that have left me out of

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Keywords: clients  
My Exasperated Gel Rant
  • December 7, 2011
  • Maggie Franklin

My number-one irritation with doing gel nails is the CLIENTS. They come in with these absurd notions that gel is so much "better" for their nails than acrylic and THEN they REFUSE to shut up and

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Keywords: clients   salon services  
Read Carefully
  • September 21, 2011
  • Maggie Franklin

Uh oh. So I got a call the other day from a client who's looking for “Shellac.”  Well I'm sorry. Although I do now have a smattering of brand-specific “Shellac” colors, including the corresponding top and

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Keywords: clients  
People Who Need People
  • September 20, 2011
  • Maggie Franklin

I live under a rock. Figuratively speaking, of course. Not that I wouldn't live under a rock literally if I could find a nice enough rock. But my point is, I have no idea who you're

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Keywords: clients  
These Boots Ain't Made for Walking
  • September 9, 2011
  • Maggie Franklin

I have two clients whose toenails are wrecked. We're talking some serious messed-up-ness here.Every month I scrutinize the new damage and determine whether or not the nails are even safe to work on while I answer

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Keywords: clients  
A Certain Flare
  • September 7, 2011
  • Maggie Franklin

I've come to a reluctant truce with flares and we've been negotiating a treaty for the last year or so — we still have some fine points to work out, but thus far, flare nails and

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Keywords: clients   salon services  
Registration Please
  • September 6, 2011
  • Maggie Franklin

I cannot seem to talk my clients into spending 10 minutes to write a positive review for me or the salon on Yelp ... or any other peer-review site it seems. I've posted numerous requests for reviews

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Keywords: clients   marketing/promotions  
Raising Clients
  • August 31, 2011
  • Maggie Franklin

I love teenage clients. Well, I traditionally have loved teenage clients. But the last two or three years now have increasingly highlighted the growing chasm between a 40-something Maggie and the 16- to 18-year-old girls from

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Keywords: clients  
Early Birds
  • August 23, 2011
  • Maggie Franklin

I work by appointment. I have worked by appointment since I began doing nails 19 years ago. I went through all the standard growing pains of getting my service times down to what I felt was

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Keywords: clients  
Owning People
  • August 17, 2011
  • Maggie Franklin

Today has not been the most fun day I've had. It all started a few posts ago when I got on a tangent about disability insurance. It's true, I still don't have it. But I have

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Keywords: clients  
Sleepin’ on the Job
  • August 10, 2011
  • Maggie Franklin

Many years ago, in another life, before I started doing nails, I used to be a client. For a few years I worked at a small mail order company that sold ancient coins and artifacts —

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Keywords: clients  
Of Course. Whatever You Say.
  • June 14, 2011
  • Maggie Franklin

There are days when it's all I can do to keep nodding and smiling while trying to bite my tongue without it showing. Keep your head down, keep filing. How do so many people who seek professional

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Keywords: clients  
If a Train Leaves the Station
  • June 10, 2011
  • Maggie Franklin

...traveling at 40 mph while another train leaves the same station traveling at 60 mph... I was never afraid of word problems. In fact, it came as a surprise to me in the 6th grade when I

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Keywords: clients  
Let Me Fix That
  • June 1, 2011
  • Maggie Franklin

I hate doing repairs. I certainly want to fix nails that have gone awry, but let's face it, repairs are time-sucks. And when your days are booked back to back, finding 15 minutes to squeeze in

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Keywords: clients   salon services  
By Appointment Only
  • May 25, 2011
  • Maggie Franklin

   At all the locations I have worked in in all my years of doing nails, I have never really loved walk-ins. They are very nerve-wracking for me.Even in a situation where you want walk-ins, since the

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Keywords: clients  
Buying My Friendship
  • May 23, 2011
  • Maggie Franklin

Naturally, over the years, I have met hundreds of people and done thousands of nails. And, as is the nature of the business, not everyone I've met has remained on my client list. Clientele turns over for

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Keywords: clients  
I Should Just Hire a Receptionist, Part 1
  • May 4, 2011
  • Maggie Franklin

I believe I have mentioned (repeatedly) in the past that I hate being on the phone. Not just for work, but at all; I was terrible at being a teenager. Nevertheless, the job rather requires it. Only

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Keywords: clients  
You'll Have to Ask Lina
  • April 25, 2011
  • Maggie Franklin

It is now 4:32 pm on Thursday afternoon. I had hoped to work on this post much earlier today but, as it turns out, this is not only my first chance to touch the computer, but

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Keywords: clients   salon services  
Up for the Challenge
  • April 19, 2011
  • Maggie Franklin

I just said good bye to my last client and, as I was cleaning up my station and dusting off my pants to settle in for the short break I'd been looking forward to, heard myself

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Keywords: clients   nail tech issues  
Haven't You Been Paying Attention?
  • March 29, 2011
  • Maggie Franklin

The problem is that I think everyone checks my Facebook page daily. Or follows me on Twitter. Or at least visits my regular website — where you can view my calendar and watch my Twitter feed;

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Keywords: clients  
Pure Art
  • March 24, 2011
  • Maggie Franklin

You know what I hate doing? Nail art.Seems silly for someone who specializes in nail art to say, huh? But I don't mean that I hate doing nail art — I mean I hate doing just

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Keywords: clients   salon services  
Drawing the Line
  • March 23, 2011
  • Maggie Franklin

At some point in your career — if you're going to work by appointment for very long — you're going to find yourself on an angry cleaning frenzy, or soothing your nerves with an unexpected latte

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Keywords: clients  
High End
  • March 16, 2011
  • Maggie Franklin

A while back I had a surprise visit from another nail tech who left quite an impression on me; and I don't really mean a good impression. She was looking into renting space in the same

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Keywords: clients  
The Joy of Working With Customers
  • March 9, 2011
  • Maggie Franklin

We meet a lot of people in the course of our business. Not only do we meet our customers face-to-face, but we spend time with them, literally holding their hands, chitchatting about whatever is on their

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Keywords: clients  
Careful What You Wish For
  • March 4, 2011
  • Maggie Franklin

When I started doing nails I spent my days sitting at my desk with nothing to do but paint sample nail art on tips and stare challengingly at the phone — daring it to ring. I

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Keywords: clients   money  
Arm Wrestling
  • February 25, 2011
  • Maggie Franklin

I never cease to be amazed — befuddled even — at clients who sit down across from me and put their arms up on my table, while leaving their chair three feet away from the table,

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Keywords: clients  
Fine, Thanks for Asking
  • February 18, 2011
  • Maggie Franklin

In 2002 my mother had a heart attack. At the time, she was working alongside me at the salon (she's also a licensed nail tech, but that's another story!) in the afternoons and going to school

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Keywords: clients  
Like You Know
  • January 21, 2011
  • Maggie Franklin

Two years ago I entered some cupcakes into our local county fair and I got Best in Show. Yes, I’m bragging a little. But also just some background so it makes sense to you that the

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Keywords: clients   salon services  
This is a GOOD Omen, Right?
  • January 7, 2011
  • Maggie Franklin

So about that screaming ... I think I'm done now. I've been feeling that scream since mid-November and I really thought I'd be over it by New Year's Eve.As it turns out, this week has been

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Keywords: Art of Nailz   clients  
Goodbye 2010
  • December 29, 2010
  • Maggie Franklin

Whew! The last month has been busy for me! That sort of busy that leaves you sleep-deprived and hysterical and ready to snap, but not in debt at the end of the holidays. Well, that is,

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Keywords: clients   money  
This Ain't No Yard Sale!
  • December 13, 2010
  • Maggie Franklin

I am exhausted. And famished. I haven't even had time to drink my pumpkin spice latte today. Don't worry, I still like it after it's been sitting on the corner of my desk for eight hours.

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Keywords: clients   nail tech issues  
Ahhh, Holidays
  • November 23, 2010
  • Maggie Franklin

Welcome to the week of Thanksgiving. It is for me, as well as for many of us, I'm sure, a three-day work week. When I lock the door at the end of an exhausting but profitable

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Keywords: clients   nail tech issues  
"Just a Fill"
  • November 19, 2010
  • Maggie Franklin

Ooof. I am tired. You know the kind of day I've had; you got up in the morning, went to work, looked at your book. You saw a couple of new clients scheduled, but they're clients

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Keywords: clients   salon services  
Skinny Jeans and Flared Nails
  • November 17, 2010
  • Maggie Franklin

Fads are fleeting. At least, that is what I've heard. Fashion moves at the speed of light and we all know we'll need a new purse next season. And new shoes. And new — well, pretty

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Keywords: Art of Nailz   clients   salon services  
If Only There Was a Test
  • November 12, 2010
  • Maggie Franklin

There's a little newspaper-style publication that gets sent out to salons in California called California Stylist. Apparently they have them in other states too, and I have a series of thoughts concerning the publication itself, but

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Keywords: Art of Nailz   clients   nail tech issues   professionalism  
DIY
  • November 3, 2010
  • Maggie Franklin

To continue the DIY theme in another direction, some "stuff" hit the proverbial fan on a networking forum recently when a major figure in the industry stepped forward to ask for input on a project to

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Keywords: clients   salon services  
Try This at Home
  • October 29, 2010
  • Maggie Franklin

There's a lot of discussion out there regarding the do-it-yourself nail market. I remember when Backscratchers introduced their Extreme line there was a lot of sentiment from professionals who didn't want to add the service to

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Keywords: clients   salon services  
Funeral Etiquette, Anyone?
  • October 6, 2010
  • Maggie Franklin

One of my clients passed away a couple of weeks ago. It was quite unexpected. She was only 50 and she'd been in for her regular appointment just the week before.I got the call from a

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Keywords: clients   nail tech issues  
Hospitality Counts
  • September 29, 2010
  • Maggie Franklin

Many a year ago I closed my shop, packed my belongings, and headed to the big city. But before I did, I made sure to find another tech in town to refer my clients to.  I

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Keywords: clients   professionalism  
Mellowing Out
  • September 1, 2010
  • Maggie Franklin

It occurs to me that I have mellowed considerably over the years. When I started doing nails, back in 1992, it always struck me as odd that people would continue to come back to me when

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Keywords: clients  
Hold the Pickles, Hold the Mayo
  • August 27, 2010
  • Maggie Franklin

 I believe I have lamented in the past about my clientele's complete lack of interest in fancy stiletto nails. No stilettos. No super-long nails. Very little 3-D art. I don't even get to do those hideous

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Keywords: clients  
How Would You Feel?
  • August 13, 2010
  • Maggie Franklin

A few days ago I got to fix a set of rock star toes. A friend of a friend had had her toenails done at a local salon just up the street from me last Saturday.

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Keywords: clients   salon services  
Oh The Drama!
  • August 6, 2010
  • Maggie Franklin

It took several of my younger clients over a year to talk me into a MySpace page. That was several years ago and all I ever heard was about how much drama there was on MySpace.

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Keywords: clients  
You Can Pick Up Your Nails Friday Before 5:00
  • August 4, 2010
  • Maggie Franklin

I spend so much time bragging about how much I love my job, I feel kinda guilty on these days when I don't particularly want to be here. It's not that I'm not loving my job

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Keywords: clients  
Battle Scars
  • July 28, 2010
  • Maggie Franklin

My toe is still numb. The big toe on my right foot. Actually just the upper left corner at the edge of the free edge of the nail. It's been numb since sometime around February or

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Keywords: clients  
Ugly Is as Ugly Does
  • July 7, 2010
  • Maggie Franklin

I am getting pretty sick and tired of defending fantasy nail art and stiletto nails. That's just all there is to it.I have a digital picture frame on the shelf near my desk. The slide show

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Keywords: clients  
The Clock Stops Here
  • July 2, 2010
  • Maggie Franklin

I don't know how some of you fellow techs out there do it. Keep your schedules to "normal" business hours, that is. Who are your clients? Where did you find an entire clientele comprised of people

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Keywords: Art of Nailz   clients  
And That's OK
  • June 25, 2010
  • Maggie Franklin

I backpack. Camp. Hike. Wheel (as in, drive off road in a 4-wheel-drive.) And now, canoe. Point being, I like to go outside. And while outside, I like to wander off to places where there are

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Keywords: clients  
I'd Have Baked a Cake!
  • June 18, 2010
  • Maggie Franklin

You may recall the BF and I recently became homeowners. And, seeing as how we are nearing the end of the moving process, it looks like we may also survive to live "happily ever after" after

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Keywords: clients   nail tech issues   professionalism  
"I See No-Shows"
  • June 16, 2010
  • Maggie Franklin

I've talked it over with a few other folks in the personal service industry — pretty much anyone who works by appointment with people — and we all agree: It doesn't take long before you develop

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Keywords: clients   nail tech issues  
This Ain't No Yard Sale!
  • June 4, 2010
  • Maggie Franklin

I have to remember to change my habits. I keep telling myself I'm going to start settling with my clients at the beginning of their appointment, before I start the service, instead of at the end

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Keywords: clients   nail tech issues  
I Think They're Cute
  • March 16, 2010
  • Maggie Franklin

So you recall the other day when I said I Minxed my tootsies instead of being productive and organizing my nail art drawer? First off, this morning that came back to bite me in the butt when

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Keywords: clients   salon services  
Spring Fever
  • March 8, 2010
  • Maggie Franklin

Here in the central San Joaquin Valley of California, we don't get much diversity in our weather. It's mostly hot. From April to the end of October — all hot. Then November gets here and it's

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Keywords: clients  
Or You Could Do It Yourself
  • February 26, 2010
  • Maggie Franklin

Personally, I think my polishing skills are fine. They may not be the best in all the land, but they are certainly competent, and distinctly professional. Believe me! I have let clients polish my nails before. It

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Keywords: clients   salon services  
Purely Anecdotal
  • February 24, 2010
  • Maggie Franklin

I decided that I would try not to bog down the blog with endless musings of my rise to fame and fortune as a champion nail competitor — especially since, at this rate, it's entirely possible

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Keywords: clients   competitions  
Fish Stories
  • February 19, 2010
  • Maggie Franklin

  Nails by Janae Felkins, New Waves Salon (Lancaster, Calif.) It has long been my stance that Visalia runs nearly 10 years behind the times when it comes to the nail industry. Seriously. I can't tell you how

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Keywords: clients   salon services  
It's Not Personal
  • February 16, 2010
  • Maggie Franklin

Social networking sites like MySpace and Facebook sure have thrown a wrench into things.  Look. We all have clients who make us crazy. And sometimes our very favorite clients are having an off day and that

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Keywords: clients  
Here Comes the Bride
  • February 12, 2010
  • Maggie Franklin

Yesterday I got a call from a bride-to-be who wanted some pricing info for her bridal party.  Yikes. In all my years of doing nails, in all the salons I've worked in, the ONLY brides who have

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Keywords: clients   salon services  
By Appointment Only
  • January 26, 2010
  • Maggie Franklin

I moved to the fourth floor of a downtown office building a couple of months ago. Aside from the overall "cool" factor of being downtown, and having an office in a historic building with an awesome

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Keywords: Art of Nailz   clients  
Rainy Day Ponderings
  • January 19, 2010
  • Maggie Franklin

So I'm sitting here at my computer at home on a very rainy Monday. Very rainy. The kind of rain everyone thinks only happens in Washington state. It's supposed to rain all week. Which is cool

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Keywords: clients  
I've Always Wanted to Incite a Riot
  • December 11, 2009
  • Maggie Franklin

So, I got a message via Facebook yesterday regarding all my ranting about the Dr. Oz fiasco. She wanted to know what I thought the answer was. Of course I sat down and wrote back. And,

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Keywords: BeautyTech.com   clients   nail tech issues   professionalism  
Raising the Dead
  • October 28, 2009
  • Maggie Franklin

Thing is, we all love nail polish. For most of us, our introduction to the very concept of nails as part of our overall fashion image goes back to the first time our moms — or

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Keywords: clients   salon services  
You Can't Spell Manicure without “MAN”
  • October 12, 2009
  • Maggie Franklin

Here in the central valley of California we like to brag about being the largest agricultural producing region on the planet. That means that we have a lot of guys who drive tractors — along with

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Keywords: clients   salon services  
But I Can Paint
  • September 21, 2009
  • Maggie Franklin

I know not everyone can paint. In fact, I've heard some people exclaim they can't even paint a wall. So when nail art trends lean toward embellishments and decals, I understand why these styles catch on. Right

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Keywords: clients   salon services  
Excuse Me, Could You Please … ?
  • September 18, 2009
  • Maggie Franklin

The problem is, there's no nice way to tell someone they're being obnoxious, but sometimes you really need to do it anyway. I don't want to offend my clients. Especially not the ones I like. I don't

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Keywords: clients  
“The Customer Is Always Right” — NOT!
  • September 14, 2009
  • Maggie Franklin

For years I have maintained that Harry Gordon Selfridge was an IDIOT who did a vast disservice not only to the business world, but to the consumer world as well, by coming up with this inane

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Keywords: clients  
Today Was Just a Rough Day
  • August 14, 2009
  • Maggie Franklin

You know, loving your job doesn't mean that you love it every day. Some days are filled with too many people with too many voices and too many opinions. And by the end of it all

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Keywords: clients  
Back to School
  • July 27, 2009
  • Maggie Franklin

About two weeks ago my schedule started off looking pretty well-filled out for the week. By the end of Tuesday afternoon, however, I'd had nine cancellations and my schedule looked more like Swiss cheese. My first instinct

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Keywords: clients  
Equity Isn't Just for Houses
  • June 24, 2009
  • Maggie Franklin

When we find ourselves in the position of having to end a relationship with a client, we usually say we have to "fire" a client. I'm not sure if we actually "fire" clients or if we

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Keywords: clients  
Nodding and Smiling
  • May 15, 2009
  • Maggie Franklin

Once upon a time I recall driving by one of our local bail bonds businesses rather late at night and noticing that they were open. It struck me what an odd job it must be to

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Keywords: clients  
Hanging in There
  • May 11, 2009
  • Maggie Franklin

Here’s a photo of my most recent practice set. Here are nails by top international competitor Lynn Lammers. So, I'll be headed to the IBS Las Vegas show in just a few weeks. I'm excited because I haven't

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Keywords: clients   tradeshows  
I'm Not a Geek, But My Boyfriend Is
  • May 8, 2009
  • Maggie Franklin

So the other day I came home and was updating the BF about my current “Weakest Link.” I've been wrestling with myself lately about this client because, quite frankly, I'm just not that into her, and

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Keywords: clients  
I Love Prom
  • May 1, 2009
  • Maggie Franklin

I mean, I didn't love my proms. They were abominable. Both of them. Junior and senior. Just horrid. I blame my dates on both accounts. However, since being freed from the horrors of high school and going

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Keywords: clients   marketing/promotions   salon services  
But I Don't Know Where It's Been!
  • April 13, 2009
  • Maggie Franklin

I was reading an article recently about salon safety. It was geared toward consumers and was intended to help people choose salons wisely. For the most part I am all over this. I think there needs to

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Keywords: clients  
Go Home Already!
  • April 8, 2009
  • Maggie Franklin

It is ridiculous that it should take me over two hours to finish my last client of the day. Sure, occasionally, the last client of the day represents that final "ahh" when you relax and realize

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Keywords: clients  
She Loves Me, She Loves Me Not
  • March 30, 2009
  • Maggie Franklin

I've got this one client … You know where this is headed, don't you? So I've had this client, off and on, for several years. And for several years, off and on, I've come this close to

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Keywords: clients  
Thanks for the Compliment, Sorry You're Bleeding
  • March 20, 2009
  • Maggie Franklin

I just don't understand why people want to squirm when they're getting their nails done. It seems like a no-brainer that you would want to sit still. I mean, sure, there's always the Murphy's Law factor

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Keywords: clients  
I'm Your Nail Tech, Not Your Babysitter
  • March 17, 2009
  • Maggie Franklin

I don't do confirmation calls. For one thing, as we've discussed, I'm not keen on using the phone any more than necessary. For another, it's not my job to manage your schedule for you. I have

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Keywords: clients  
Do What I Want You to Do, Not What I Tell You to Do!
  • January 20, 2009
  • Maggie Franklin

Years ago, when my nail salon experience consisted of sitting on the other side of the table for an hour or so every other week, my nail tech often scolded me to stop “helping” her. I

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Keywords: clients  
My New Favorite Website
  • January 16, 2009
  • Maggie Franklin

You all have the BF to thank for this: I have a new favorite website. No. It’s not nail-related, per se. It’s entirely dedicated to customer service, from the perspective of people who have to offer customer

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Keywords: clients  
Ambassadors to the Industry
  • January 5, 2009
  • Maggie Franklin

Look at the smile line on these nails Lois did on my client.A long time ago, before I bought my PDA, I had a three-ring binder for my appointment book. I printed out the calendar sheets

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Keywords: clients   salon services  
If It Quacks Like a Duck …
  • December 31, 2008
  • Maggie Franklin

I remember when nails that flared were a sign of poor sculpting skills. I used to have a client who went to another tech for her nails and came to me for her nail art. She

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Keywords: clients   salon services  
"No Soup for You!"
  • December 29, 2008
  • Maggie Franklin

This morning the BF and I were discussing various merchants and their reasons for refusing to open locations in our area, or reasons why they no longer have locations in our area. Here in Visa-ville we have

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Keywords: clients   marketing/promotions   salon services  
Just a Thought
  • December 22, 2008
  • Maggie Franklin

So the holidays are upon us once again. No matter which ones you celebrate (and I say celebrate them all!), this time of year offers some big occasion to make sure you are stressed out to

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Keywords: clients  
This One’s for Madison
  • December 12, 2008
  • Maggie Franklin

It’s not that I don’t like children, exactly, it’s more like a severe allergy. Every time I’m around them I start to itch and break out in hives. Nevertheless, I managed to suffer through several years

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Keywords: clients  
What a Turn Around
  • December 5, 2008
  • Maggie Franklin

Wednesdays are supposed to be my “getting s**t done” day but lately my Wednesdays have been filled with running errands with my mom instead of running my own errands. So here I am trying to get

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Keywords: clients   money  
Yawn, Stretch ... Whuh? OH!
  • December 2, 2008
  • Maggie Franklin

You’d think that with four days off in a row you’d have logged onto the NAILS website Monday morning, clicked the link to your favorite blog, and been greeted with a shining new entry from Maggie.

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Keywords: clients   money  
Practicing What I Preach
  • October 31, 2008
  • Maggie Franklin

Sometimes I avoid confrontation. Not because it makes me nervous or because I’m afraid to face anyone, but because I’m so #$!@ing mad that I know I won’t be able to remain coherent, let alone professional. So

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Keywords: clients  
OMG! I Am Such a Loser!
  • September 29, 2008
  • Maggie Franklin

MaryAnne has been my client for more than a year now. She is a senior at one of the local high schools, and she has been a swell client who I always enjoy having her in

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Keywords: clients  
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