Who Did Your Nails?
  • September 3, 2014
  • Maggie Franklin

Maggie’s memory is shot after too many changes in the routine.

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Keywords: 3-D nail art  
The Schedule Shuffle
  • August 29, 2014
  • Maggie Franklin

Back-to-school means a lot of appointment-switching, but Maggie doesn’t mind.

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Keywords: client scheduling   scheduling  
By Referral
  • August 27, 2014
  • Maggie Franklin

Maggie has been disappointed by the techs she’s referred her clients to.

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Keywords: referrals  
Talking to Myself
  • August 22, 2014
  • Maggie Franklin

Maggie worries that consumers are tuning out professional advice from their techs.

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Keywords: communicating with customers  
Thinking Ahead
  • August 20, 2014
  • Maggie Franklin

Maggie feels no pity for last-minute reschedulers.

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Keywords: client scheduling  
Starting Too High
  • August 15, 2014
  • Maggie Franklin

Maggie says new techs should be more realistic when it comes to setting their prices.

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Keywords: newbie   service pricing  
Dropping the Ball on MMA
  • August 13, 2014
  • Maggie Franklin

Maggie is frustrated by the lack of consumer education about MMA.

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Keywords: MMA  
Vacation Season
  • August 11, 2014
  • Maggie Franklin

Maggie has a new strategy for taking time off.

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Keywords: client scheduling  
You Took the Words Right Out of My Mouth
  • August 8, 2014
  • Maggie Franklin

Maggie is bugged by clients who try to finish her sentences for her.

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Keywords: client relationships  
A Penny for My Thoughts
  • July 31, 2014
  • Maggie Franklin

Maggie is grateful to the clients who play therapist to her on occasion.

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Keywords: client relationships  
Empty Nest Syndrome
  • July 29, 2014
  • Maggie Franklin

Maggie’s newbie employee has left and now she needs to find a replacement.

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Keywords: employee issues  
Thoughts on a Shopping Spree
  • July 28, 2014
  • Maggie Franklin

Maggie wants to know why there are so few well-stocked distributors in her area.

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Keywords: distribution   shopping  
Stop Touching Yourself
  • July 23, 2014
  • Maggie Franklin

Maggie is not on board with the concept of a “free” hand.

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Keywords: clients  
House Call from Oregon!
  • July 18, 2014
  • Maggie Franklin

Some fellow “nail nerds” are paying Maggie a visit.

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Keywords: networking  
Where Will It All Go?
  • July 17, 2014
  • Maggie Franklin

Maggie needs to figure out how to add staff members without overcrowding her 300-square-foot salon.

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Keywords: hiring nail technicians  

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