Excuse Me, Could You Please … ?
  • September 18, 2009
  • Maggie Franklin

The problem is, there's no nice way to tell someone they're being obnoxious, but sometimes you really need to do it anyway. I don't want to offend my clients. Especially not the ones I like. I don't

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Keywords: clients  
“The Customer Is Always Right” — NOT!
  • September 14, 2009
  • Maggie Franklin

For years I have maintained that Harry Gordon Selfridge was an IDIOT who did a vast disservice not only to the business world, but to the consumer world as well, by coming up with this inane

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Keywords: clients  
The Most Wonderful Time of the Year
  • September 11, 2009
  • Maggie Franklin

So the back-to-school slump has ended. Just when I found some projects to keep me busy in my down time, wouldn't you know? The phone started ringing and now I'm too busy to work on my

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An Open Letter to the Gel Manufacturers
  • September 8, 2009
  • Maggie Franklin

I really want more gels to come in squeezy tubes.  A million years ago, when I invested in my first gel line, the one I picked came in little applicator bottles so you squeezed the gel

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That Makes No Sense!
  • September 4, 2009
  • Maggie Franklin

Yet another hair salon has opened up in my town. Not a full-service salon — a hair salon. Not another walk-in, Supercuts-style hair salon — a nice salon. An upscale, young, trendy, hip salon. In our

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Keywords: nail tech issues   professionalism  
I Don't Have a Web Phone
  • August 31, 2009
  • Maggie Franklin

Whew. My editor tells me that I should not send her epic entries very often. I wrote those last three posts all at once, e-mailed it in, and let my poor editor earn her paycheck.  For

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Keywords: nail tech issues  
Running the Circus (Part 3)
  • August 28, 2009
  • Maggie Franklin

(Continued from Part 2) There are a lot of salons in the world. And the trend is booth renting. Booth rental works (and I use that term lightly) for the salon industry so well because it

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Running the Circus (Part 2)
  • August 26, 2009
  • Maggie Franklin

(Continued from Part 1) Now you are running the circus. You have a shiny new salon and a three-year lease and an enthusiastic staff awaiting your next command. Everyone is looking forward to reaping those rewards you

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Running the Circus (Part 1)
  • August 25, 2009
  • Maggie Franklin

When I was little I had a book called "If I Ran the Circus" by Dr. Seuss. Apparently it had quite an impact on me, because as an adult I find myself playing "if I ran

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Not My Job
  • August 19, 2009
  • Maggie Franklin

A few years ago I went through a major burn-out. It was bad. I was so over doing nails I was packing up my polish. Problem was, I didn't know what else I wanted to do.

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Keywords: nail tech issues  
Today Was Just a Rough Day
  • August 14, 2009
  • Maggie Franklin

You know, loving your job doesn't mean that you love it every day. Some days are filled with too many people with too many voices and too many opinions. And by the end of it all

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Keywords: clients  
That’s My Toe!
  • August 12, 2009
  • Maggie Franklin

That’s what I think every time I hear "yelp." Or that I stood on the dog’s toe. But, of course, some of us know that Yelp.com is the cool new kid on the Internet block. I

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Keywords: marketing/promotions  
Well Duh!
  • August 7, 2009
  • Maggie Franklin

So I recently was reading through the latest issue of NAILS and came across Hannah's editorial regarding IBS Las Vegas. Now, of course I know everyone else has also read it, so I don't have to

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Keywords: tradeshows  
It's Not That Easy
  • August 3, 2009
  • Maggie Franklin

Right now, things around my appointment book are a little slow. I think I've discussed that the back-to-school season leaves me alone at my table every year, with time to contemplate the meaning of life and

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Keywords: money   nail tech issues  
Friends Shouldn’t Let Friends Play Frisbee
  • July 31, 2009
  • Maggie Franklin

So last weekend the BF's sister officially hit her 30s. So the family threw her a big shindig out at the homestead complete with a keg of beer. Well, OK, it was a half keg —

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