But I Don't Know Where It's Been!
  • April 13, 2009
  • Maggie Franklin

I was reading an article recently about salon safety. It was geared toward consumers and was intended to help people choose salons wisely. For the most part I am all over this. I think there needs to

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Keywords: clients  
I'm Sorry. I Missed It.
  • April 10, 2009
  • Maggie Franklin

The BF won't let me watch “American Idol.” This has gone unnoticed by me for the last three years that we've been together largely because I don't want to watch “American Idol.” In fact, I watch

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Go Home Already!
  • April 8, 2009
  • Maggie Franklin

It is ridiculous that it should take me over two hours to finish my last client of the day. Sure, occasionally, the last client of the day represents that final "ahh" when you relax and realize

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Keywords: clients  
Getting What You Wish For
  • April 7, 2009
  • Maggie Franklin

I'm left-handed. Like many lefties, I'm pretty ambidextrous, and I confuse the heck out of clients because I do my hand-filing with both hands, switching off in the middle to do the other side of the

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She Loves Me, She Loves Me Not
  • March 30, 2009
  • Maggie Franklin

I've got this one client … You know where this is headed, don't you? So I've had this client, off and on, for several years. And for several years, off and on, I've come this close to

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Keywords: clients  
I Totally Forgot …
  • March 27, 2009
  • Maggie Franklin

… what it was I was going to talk about. I hate when that happens! Earlier today I knew exactly what I was going to rant about and now I've gone and become all distracted! First, by

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Keywords: salon services  
Spring Cleaning — or Not
  • March 25, 2009
  • Maggie Franklin

I hate having stuff on my desk. In a perfect world, my desk would look like Exhibit A (on your left). It would have pretty much nothing on it. Even when I'm working.  Of course, that

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Thanks for the Compliment, Sorry You're Bleeding
  • March 20, 2009
  • Maggie Franklin

I just don't understand why people want to squirm when they're getting their nails done. It seems like a no-brainer that you would want to sit still. I mean, sure, there's always the Murphy's Law factor

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Keywords: clients  
I'm Your Nail Tech, Not Your Babysitter
  • March 17, 2009
  • Maggie Franklin

I don't do confirmation calls. For one thing, as we've discussed, I'm not keen on using the phone any more than necessary. For another, it's not my job to manage your schedule for you. I have

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Keywords: clients  
Stealing Talent
  • March 13, 2009
  • Maggie Franklin

There used to be an interesting job out there called “corporate headhunter” where people actually got paid to find people who rocked at their jobs and then offer them new jobs. Like some guy would call you

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I’d Like to Use One of My Sick Days, Please.
  • March 10, 2009
  • Maggie Franklin

It started Friday. I woke up feeling a little dry and scratchy in the throat. I spent the day in denial, convincing myself that I must have slept with my mouth open — snoring or something.

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Well, I Guess It’s the Thought That Counts
  • March 6, 2009
  • Maggie Franklin

I have a post office box that I share with Mom. We’ve had the post office box for close to 20 years now because Mom lives out in the boonies and, about 20 years ago, she

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Home Alone
  • March 2, 2009
  • Maggie Franklin

What am I doing here at home in the middle of my normally scheduled work day? I always advise other techs who are trying to fill space in their schedules to stay at the salon even

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Keywords: marketing/promotions  
I Taught Them Everything They Know!
  • March 2, 2009
  • Maggie Franklin

I’ve really wanted to talk about the HRTE (High Road to Education) event I attended in San Jose, Calif., last weekend — except now I think it’s two weekends ago? *sigh*  In case you have been

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Keywords: tradeshows  
Please Leave Your Name and Number
  • February 23, 2009
  • Maggie Franklin

I hate talking on the phone. Always have. Which made my mom’s life much easier while I was a teenager — back in the days of a single phone line per household and no cell phones.

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