Bradford, Pennsylvania
  • February 2, 2009
  • Maggie Franklin

That's where the BF's family is from. (How am I supposed to say that? Any way I form that sentence to NOT end in a preposition, it sounds stupid!) It's an itty bitty town on the

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Keywords: money  
Lost and Found
  • January 30, 2009
  • Maggie Franklin

The BF and I go rounds on a regular basis about the way businesses use the term “lost.” He insists that most of the time when a business says they’ve “lost” money, what they really mean

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Keywords: money  
Totally Off Track ...
  • January 26, 2009
  • Maggie Franklin

So I got a new car!  Since this is a nails-related blog, I will spare you the details of the transaction, and refrain from offering a certain online auto brokerage any free advertisement, but I would

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Keywords: nail tech issues  
I Ain't Nobody's Stepchild
  • January 23, 2009
  • Maggie Franklin

You know what I hate? I hate being treated as "just the manicurist."  It's not the clients who do this the most, it's people who are in the industry. Hairstylists, supply stores, sales reps — they

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Keywords: nail tech issues  
Do What I Want You to Do, Not What I Tell You to Do!
  • January 20, 2009
  • Maggie Franklin

Years ago, when my nail salon experience consisted of sitting on the other side of the table for an hour or so every other week, my nail tech often scolded me to stop “helping” her. I

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Keywords: clients  
My New Favorite Website
  • January 16, 2009
  • Maggie Franklin

You all have the BF to thank for this: I have a new favorite website. No. It’s not nail-related, per se. It’s entirely dedicated to customer service, from the perspective of people who have to offer customer

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Keywords: clients  
OOOOOOOH I’m Scared
  • January 12, 2009
  • Maggie Franklin

I remember a client who threatened to report me to the Better Business Bureau. It’s been several years now, but it just came to mind while I was perusing the inter-web looking for info that might

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Show Me the Nails
  • January 9, 2009
  • Maggie Franklin

So I’m looking through the magazine racks at Borders awhile back. Man, do they have a lot of magazines! Magazines I’ve never heard of. Magazines that are solely dedicated to subjects so obscure that I can’t

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Ambassadors to the Industry
  • January 5, 2009
  • Maggie Franklin

Look at the smile line on these nails Lois did on my client.A long time ago, before I bought my PDA, I had a three-ring binder for my appointment book. I printed out the calendar sheets

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Keywords: clients   salon services  
If It Quacks Like a Duck …
  • December 31, 2008
  • Maggie Franklin

I remember when nails that flared were a sign of poor sculpting skills. I used to have a client who went to another tech for her nails and came to me for her nail art. She

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Keywords: clients   salon services  
"No Soup for You!"
  • December 29, 2008
  • Maggie Franklin

This morning the BF and I were discussing various merchants and their reasons for refusing to open locations in our area, or reasons why they no longer have locations in our area. Here in Visa-ville we have

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Keywords: clients   marketing/promotions   salon services  
Just a Thought
  • December 22, 2008
  • Maggie Franklin

So the holidays are upon us once again. No matter which ones you celebrate (and I say celebrate them all!), this time of year offers some big occasion to make sure you are stressed out to

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Keywords: clients  
At Least They’ll Get There This Year
  • December 19, 2008
  • Maggie Franklin

I always try to send holiday cards. My goal is to get them in the mail on the Monday after Thanksgiving.  HAH! One year I actually handed each client their card as I saw them —

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What I Really Want to Do Is Direct
  • December 15, 2008
  • Maggie Franklin

I would love to be an educator. For a manufacturer, freelance, or even as an instructor in a school — as long as I get to teach nails. Because that’s pretty much the only thing I

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Keywords: nail tech issues   tradeshows  
This One’s for Madison
  • December 12, 2008
  • Maggie Franklin

It’s not that I don’t like children, exactly, it’s more like a severe allergy. Every time I’m around them I start to itch and break out in hives. Nevertheless, I managed to suffer through several years

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Keywords: clients  

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