Home Alone
  • March 2, 2009
  • Maggie Franklin

What am I doing here at home in the middle of my normally scheduled work day? I always advise other techs who are trying to fill space in their schedules to stay at the salon even

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Keywords: marketing/promotions  
I Taught Them Everything They Know!
  • March 2, 2009
  • Maggie Franklin

I’ve really wanted to talk about the HRTE (High Road to Education) event I attended in San Jose, Calif., last weekend — except now I think it’s two weekends ago? *sigh*  In case you have been

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Keywords: tradeshows  
Please Leave Your Name and Number
  • February 23, 2009
  • Maggie Franklin

I hate talking on the phone. Always have. Which made my mom’s life much easier while I was a teenager — back in the days of a single phone line per household and no cell phones.

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I’d Rather Be Blogging
  • February 20, 2009
  • Maggie Franklin

So here I am, sitting at the “Cyber Cafe” at the Stanford Medical Center. Stanford Hospital? What is this place actually called, anyway? Apparently I’m in the “hospital and clinics.” This week has been a hectic one.

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Spit It Out!
  • February 18, 2009
  • Maggie Franklin

If you ever have the occasion to sit at my table during a class, don’t be surprised when I tell you to spit out your gum. In fact, why would you chew gum while you are

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Keywords: professionalism  
You Know You’re Obsessed When ...
  • February 13, 2009
  • Maggie Franklin

Well, I’m not sure if it’s Athena Elliott’s constant posting about how great it’s been working out for her, or if my brain is just on overdrive trying to think up new ways to take the

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Keywords: salon services  
Slightly Competitive
  • February 9, 2009
  • Maggie Franklin

With all the news and gloom and whining about The Economy these days, I’ve noticed something about myself ... I might be slightly competitive. For starters, at least in my specific location, most of the individuals and

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Keywords: marketing/promotions   money  
New Polish
  • February 6, 2009
  • Maggie Franklin

I'm tired of carrying this polish line. You know which one I'm talking about. I know you know because we have had hundreds of debates about it on the forums.  We do not love this polish. Aside from

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Bradford, Pennsylvania
  • February 2, 2009
  • Maggie Franklin

That's where the BF's family is from. (How am I supposed to say that? Any way I form that sentence to NOT end in a preposition, it sounds stupid!) It's an itty bitty town on the

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Keywords: money  
Lost and Found
  • January 30, 2009
  • Maggie Franklin

The BF and I go rounds on a regular basis about the way businesses use the term “lost.” He insists that most of the time when a business says they’ve “lost” money, what they really mean

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Keywords: money  
Totally Off Track ...
  • January 26, 2009
  • Maggie Franklin

So I got a new car!  Since this is a nails-related blog, I will spare you the details of the transaction, and refrain from offering a certain online auto brokerage any free advertisement, but I would

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Keywords: nail tech issues  
I Ain't Nobody's Stepchild
  • January 23, 2009
  • Maggie Franklin

You know what I hate? I hate being treated as "just the manicurist."  It's not the clients who do this the most, it's people who are in the industry. Hairstylists, supply stores, sales reps — they

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Keywords: nail tech issues  
Do What I Want You to Do, Not What I Tell You to Do!
  • January 20, 2009
  • Maggie Franklin

Years ago, when my nail salon experience consisted of sitting on the other side of the table for an hour or so every other week, my nail tech often scolded me to stop “helping” her. I

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Keywords: clients  
My New Favorite Website
  • January 16, 2009
  • Maggie Franklin

You all have the BF to thank for this: I have a new favorite website. No. It’s not nail-related, per se. It’s entirely dedicated to customer service, from the perspective of people who have to offer customer

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Keywords: clients  
OOOOOOOH I’m Scared
  • January 12, 2009
  • Maggie Franklin

I remember a client who threatened to report me to the Better Business Bureau. It’s been several years now, but it just came to mind while I was perusing the inter-web looking for info that might

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