A Little off the Top, Please
  • January 29, 2014
  • Maggie Franklin

The other day, I was walking down the hallway to my salon just as the massage therapist next door was coming out of her room. She informed me that one of our other neighbors — an

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Keywords: Art of Nailz   clients  
The Quest for Good Enough
  • January 24, 2014
  • Maggie Franklin

Being a professional nail tech — at least the type of nail tech I am; you know, out here in the “trenches” — is all about finding a balance between that nagging quest for perfection in

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Keywords: nail tech issues   salon services  
I’m Not a Babysitter
  • January 22, 2014
  • Maggie Franklin

I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect

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Keywords: Art of Nailz   clients  
Not Entirely On Topic
  • January 15, 2014
  • Maggie Franklin

So there I was, on Holly’s blog — the one that’s all “thanks for being awesome” with the little turtle looking out the window (loved the picture) and I was all thinking, “Dang! I wish there was

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Give ’Em an Inch and They’ll Bring a Kid
  • January 10, 2014
  • Maggie Franklin

This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to

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Keywords: clients  
Ya Dun [Messed] Up, That’s Why!
  • January 8, 2014
  • Maggie Franklin

I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever

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Keywords: clients  
Yearly Progress Report
  • December 30, 2013
  • Maggie Franklin

I love making resolutions for the new year. It’s just one of those meditative rituals I enjoy; a sort of mental end-of-year cleaning thing, I guess. Clearing away the debris of the ending year, making peace

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And I’ll Be Checking It Twice, Too!
  • December 27, 2013
  • Maggie Franklin

For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this

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Keywords: clients  
But I Really Want Rhinestones
  • December 23, 2013
  • Maggie Franklin

If you ever find yourself forced to sit with me for any length of time around holidays that traditionally involve the exchanging of gifts, you are likely to hear entirely more of my thoughts on the

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20/20...At a Distance
  • December 20, 2013
  • Maggie Franklin

I have always had ridiculously good eyesight. Up close, far away, itty bitty — I can see it. Well, I could. It started in late summer. One day the massage therapist next door burst into my salon

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Window Shopping
  • December 18, 2013
  • Maggie Franklin

It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,

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Keywords: clients  
I’m Not Psychic
  • December 12, 2013
  • Maggie Franklin

So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,

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Keywords: clients  
At Least I Can Make Their Nails Look Good
  • December 11, 2013
  • Maggie Franklin

Every time I see an ad or an article or some industry quip about ways to keep busy during the “winter slump” my eyes bug out of my head and I catch my breath. What “winter

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Keywords: clients  
What Does Baby Bear Use?
  • December 6, 2013
  • Maggie Franklin

When I started out in this business, I spent years trying out different product lines, looking for the magic product that would solve all my problems. Naturally, at some point I had to suck it up and

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Ergonomics
  • December 4, 2013
  • Maggie Franklin

I have worked very hard to set up my workstation in a manner that is ergonomic for me. I put thought into it when I designed my desk. I thought about it when I bought my

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Keywords: clients   nail tech issues  

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