Why Did You Do That?
  • August 28, 2013
  • Maggie Franklin

For the most part, I think I’m pretty wise to the fact that we — as professionals — are all different. The industry is comprised of thousands of different people working within it and almost as

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Keywords: nail tech issues  
Well What the Heck Am I Supposed to Do With It Then?
  • August 27, 2013
  • Maggie Franklin

Once again, I find myself revisiting this. I just don’t quite understand why so many professionals have such a problem with professional products falling into the hands of non-pros?Seriously? You never did your own nails with

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Monkey See, Monkey Still No Can Do
  • August 26, 2013
  • Maggie Franklin

I was recently advised to watch some YouTube videos in order to gain motorcycling skills.Yep. True story. Somehow, watching someone do something will magically make me able to do it as well.By that logic, I should

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Keywords: nail tech issues   professionalism  
The Great Coffee Compromise
  • August 16, 2013
  • Maggie Franklin

Coffee. It’s what keeps some people alive. Statistically, only 30% of Americans drink coffee. But I like to think I help even that number out, because I’m pretty sure my blood stream is 30% coffee.So, you

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Why Do They Keep Coming Back?
  • August 14, 2013
  • Maggie Franklin

I’m sure we’ve all had a handful of those clients, right? The ones who just do not mesh with you? That first appointment is awkward and stressful. You ask them questions, they either give one word

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Keywords: clients  
Your Search Criteria Did Not Yield Any Results
  • August 9, 2013
  • Maggie Franklin

And while I’m ranting about forms… Do you know how many websites I have been sifting through this week on my great quest for awesome new forms?A lot. Seriously, like maybe 30. And you know what?

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Becoming My Grandmother
  • August 7, 2013
  • Maggie Franklin

My grandmother has always been on the frugal side. And by “frugal,” I mean cheap, miserly, and entirely out of touch with reality. I think we all grew up with someone who thought that forking over

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Getting to Know Me
  • August 5, 2013
  • Maggie Franklin

Sometimes I can be a bit much. Or so I’ve been told. I talk a lot. I can be quite animated and I’ve never been very good at all that “polite conversation” stuff — always sticking

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Keywords: clients  
I Like Big Brushes and I Cannot Lie
  • July 29, 2013
  • Maggie Franklin

I remember, back in my first year as a nail tech, wrestling with my product. I just couldn’t seem to find that sweet spot that allowed me to pick up a bead of acrylic that was

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Keywords: salon services  
There Is No Early Bird Special
  • July 26, 2013
  • Maggie Franklin

I really appreciate it when clients arrive early. It gives them time to put their purses down, put on their sweaters (I keep my AC set to "snow"), check their e-mail/voicemail/text messages or whatever it is

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Keywords: clients  
The Personality Parade
  • July 24, 2013
  • Maggie Franklin

I think by far the most challenging aspect of my job is the personal interaction required. My job is not merely comprised of the physical act of performing services, but complicated by the need to effectively

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Keywords: clients   nail tech issues  
Reading the Fine Print
  • July 19, 2013
  • Maggie Franklin

When I decided to experiment with online booking, I was wary. Letting other people book services for me has never proven to go smoothly in the past and that was in salons with a professional receptionist,

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Keywords: clients   salon services  
Giving Up My Million-Dollar Idea
  • July 17, 2013
  • Maggie Franklin

Almost every client I have puts her hands inside my UV lamps. That’s a lot of wiping out and disinfecting the bottoms of the lamps. Today, one of my gel-polish clients asked me what was all

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Keywords: salon services  
Priced as Marked
  • July 12, 2013
  • Maggie Franklin

How I charge for services has become increasingly varied over the last few years. It’s not a simple matter of “how much is a full set” anymore, now it’s more like, “Well it starts at X

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Keywords: clients   salon services  
Gel...Like That Stuff You Put in Your Hair
  • July 10, 2013
  • Maggie Franklin

Photo courtesy of Sara Khalaf/NailsbySara (https://www.facebook.com/skhalaf2007) I talk about gel a lot, don’t I? Well, acrylic was the first product for building nail extensions that really took off here in the States. For a couple of decades,

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Keywords: salon services  

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