The past week has brought me a bunch of positives: 62% of my clients rebooked; my average ticket increased $3 per client; the new Chi polish line is awesome, and so is the new foot file I bought to start out “pedicure season." To top it off, one of the sales reps that I talk to often sent her sister-in-law to me to have her gel nails filled. I can't get a better referral than that!
I’m looking forward to the challenge of rebooking around other service providers’ and clients’ schedules. Heather and I discussed how to rotate clients that vary two, three, four, and six weeks between appointments. Until I get that all figured out, I am kicking off spring with a pedi promotion to get them hooked on a great product that will help cure those dry winter feet. I’ll be tracking those results, and repeating the promo in six months to make sure they have product to use for the winter months. I’m confident that will help get clients out of the mind-set that pedis are for summer only!
—Adrienne, nail tech