Create a No-Show Policy (and Post It!)
  • Holly Schippers
  • January 3, 2011
Everyone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday demand, sometimes clients/guests fail to realize that we voluntarily give up sleep, family time, and the time to get those last-minute things done in order to make sure they look and feel amazing at their holiday gathering. This makes it more frustrating than usual when they call, text, or no-show an appointment with less than 24 hours notice. At my routine dentist visit recently I noticed their broken appointment notice that has always been there but caught my eye as useful in the salon this time. I thought you might like to change it up a bit to suit your needs, post in the salon, and see if you could get some use out of it in the coming year. Maybe if the notice is read throughout the year, at crunch-time there will be second thoughts about last minute cancellations.
 
Broken Appointments
 
When you do not show up for your scheduled appointment, three people lose:
 
1. YOU, the (guest/client), do not receive the nail service and care that you need, which may result in service breakdown and costly repairs.
 
2. Other (clients/guests) WHO NEED NAIL SERVICE AND CARE could not be seen because we scheduled that time for you exclusively.
 
3. OUR SALON loses because (name of staff member or salon) is/are idle during your appointment time.
 
We schedule your time with us JUST FOR YOU. When you do not show up, or cancel with less than 24 hours notice, many people are affected. We can not find a (guest/client) to fill your broken appointment on short notice and, as a result, (insert your policy — must absorb these costs/must ask you to prepay in the future/must charge you for the missed appointment/ etc.)
 
We trust that you will be here for the time we have scheduled just for you. Thank you for allowing us to care for your nails and for being so understanding in this matter.
 
I hope this gives you some ideas on getting a policy started or updating your current one. Happy New Year to you all! xoxo
 
— Holly

Keywords:   business building     client issues  



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