In building a clientele I have found my one pet peeve: no-shows. I understand things come up but in the same way as clients call to make an appointment, they can call to cancel. As a salon owner your time is valuable. The problem is no one seems to care but you or those who are in the same boat. I had a client no-show two times in a row. The thing about it is if you e-mail, text, or call, then I'll gladly make changes and reschedule you. This allows me to fill your slot, plus keeps you on my top client list because you cared enough to let me know. You really don't want to turn clients away but something has to give for the lost time. I always call my hairstylist to cancel or confirm as needed. Not only for her but for myself. My schedule is tight so I use it wisely.
This has made me wonder: do you guys have a cancellation or no-show policy? If so, what does it include? Also, are you truly enforcing it? I love hearing your feedback! (Happy Clients Make Happy Nail Techs!)
—Alica, Upscale Nail Bar & Boutique, Griffin, Ga.