Thank you, Jill. Without your coaching we would not be where we are today. It has been tough but it has been worth it to work towards making our nail department a success. In the beginning it required a lot of changes to our thought processes and we each had to learn a new service procedure in order to have the same standard. It was at least a good month or so before everyone had the new procedures down and were familiar with the new add-on menu. It was another couple of months before everyone routinely remembered to make the add on offerings and retail offerings. With having some turnover in the nail department it took even more time to really be able to work as a team towards our goal of raising our percentage of the salons income to closer to 15%. I feel as though we are finally accomplishing what I set out to do back when you first came to Misbehaven to help us to build our nail department.
On another note we finally have the results of the referral contest. A member of the hair team ultimately won the night at the bed-and-breakfast. They were amazing and really deserve the reward for a job well done. The way we kept track of the referral percentage was to take the two months before and look at our own percentage of our goals. These are preset and individual based on what level you are and what department you work in. Then we compared them to the last two months’ percentages, counted the amount of increase, and added it up by team. The winning hair team of four had over 300% of their goals. Outstanding!
Rachael and I did fairly well. Rachael kept even at 117% and I raised mine from 181% to 225% a 44% increase. Though we didn’t win the contest we worked really hard to maintain our referral goals and to increase them. This means we won too; we won new clients and the opportunity to make sure they have the best service we can possibly give them. Referrals — one more way to stand out from the rest and become the best!