Going By The Book
  • NAILS Magazine
  • March 13, 2013
We as a salon started going through the book “Over the Top” by Michael Cole this January. We had our monthly staff meeting yesterday morning and we are doing one chapter a month as a full salon team. The idea is that we can all focus on growth and help each other accomplish our goals. We worked through the second chapter yesterday, and the thing I liked the best about it is that we were able to share our success with the other staff members. The chapter went over several things, but the one that struck me was the part talking about referrals. The manager asked us to say the name of someone who we thought was outstanding at asking for referrals and we were able to ask them what they do differently than the rest of us.
It just so happens that our rock star at asking for referrals is one of our estheticians, Kael. She has this wonderful way of asking without hesitation and is fabulous at picking up the little clues that help her to ask her guests to take the referral cards to an event. The neat thing in the meeting about the way we were talking with her about her success is that she volunteered to help anyone who struggles with asking for referrals. She would help them figure out their own way to ask and roleplay with them if needed to help them get comfortable. I think that any of our staff that struggles is going to have a much better time asking after speaking with Kael.
The idea of each team member helping each other with their strengths is really helping to bring us closer together as a team. I am really looking forward to seeing what we can accomplish by using the tools in Michael Cole’s book and implementing them in a team atmosphere. It will really help us as a whole salon to better our best.
— Sandy
 

Keywords:   clients     Sandy Combs     team-building  

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