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Early Holiday Thank You Notes

December 1, 2003  | Article

Hannah runs the show. Although my name tops the masthead there isn’t anyone who doesn’t realize that it’s Hannah in charge.

Keywords: As I See It   Hannah Lee  

Reflections On A Balanced Life

November 1, 2003  | Article

While I am hardly an expert on balancing work and personal life, I know that since I've begun seeking a balance and creating time for family and friends, my life is richer.

Keywords: preventing burnout   time management   work life balance  

There Is Opportunity in Every Disaster

October 1, 2003  | Article

At a recent tradeshow I saw an abundance of products that have been developed in direct response to a recent industry disaster, and it got me thinking.

Keywords: antifungals   fungus   MMA  

9 Ways to Keep Techs Happy

October 1, 2003  | Article

Prevent employee turnover from turning your salon upside-down by providing a work environment that attracts and retains your business’s most valuable asset. (Hint: Money isn’t all that matters.)

Keywords: finding/retaining staff   recruiting   staff retention  

Continuing Education Means Keeping Your Mind Open

September 1, 2003  | Article

Is the problem the schools themselves? Is the problem that students are not motivated? Is it that once in a salon, new nail techs cannot earn a living quickly enough to stay motivated?

Keywords: continuing education   cosmetology schools  

Hear Ye, Hear Ye

September 1, 2003  | Article

During the NAILS Roundtable Breakfast in Las Vegas, nail techs, salon owners, manufacturers, and educators took a frank look at the state of the industry and discussed the challenges facing nails today. Echoing concerns as old the industry, education and sanitation proved to be the hot topics.

Keywords: Darlene Feric   industry issues   licensing  

Tracking Salon Management Software

September 1, 2003  | Article

I was enthralled by the work I saw in every category at the Nail Olympics.

Keywords: Debbie Doerrlamm   online education   salon software  

Putting a Price Tag on No-Shows

September 1, 2003  | Article

Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?

Keywords: no-shows   preventing no shows  

First Impressions Seal the Deal

September 1, 2003  | Article

You have only one chance to make a great first impression on new clients.

Keywords: building your clientele   client relationships   first impressions  

Team Spirit: How to Motivate Your Staff

September 1, 2003  | Article

If your salon team isn't performing as well as you'd like, it could be because of your leadership. Study the systems that will assist each employee in achieving her best: mission statement, employee evaluations, staff meetings, coaching for individuality, and rewards.

Keywords: employee issues   staff management  

Sick of This? So Am I!

August 1, 2003  | Article

Our headline: “Sick of This? Fight Back With NAILS. Raise Your Education, Raise Your Prices” has riled some people. I’m delighted to hear that.

Keywords: As I See It   discount salons  

9 Salon Investments That Really Pay Off

August 1, 2003  | Article

Sometimes you have to spend money to make money. Salon owners share their salon-tested investment ideas — both big and small — that not only pay for themselves, but boost profits over time.

Keywords: business building   mentoring   tanning   web marketing  

Grab a Partner and Cross-Market Your Services

July 1, 2003  | Article

Look no further for low-cost, high-return, business-building ideas. Look beyond the obvious and cross-market with unlikely allies to double your exposure with minimal expense.

Keywords: bartering   business building   customer service   keeping your business competitive  

Just My Opinion: Continuing Education Raises Industry Standards for Professionals and Clients Alike

May 1, 2003  | Article

Your clients should be learning about new products from you, the trusted beauty professional. Would you go to a doctor who had not updated his medical skills for many years? Of course not, and we should have the same expectations from our employees and ourselves.

Keywords: continuing education   Just My Opinion   Marc Spilo   Spilo  

Giving Up Nails Gave Back My Life

May 1, 2003  | Article

In 16 years in the nail business, I’ve been through every catastrophe an owner can imagine - from a fire that destroyed my salon to losing my partner. But i love the nail business and my clients - and when i finally gave up my “hands-on” job and focused only on management, i was able to serve everyone better - especially myself.

Keywords: Renee Borowy   salon ownership  

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