Business > Customer Service

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Raising Prices: The Time Is Now

September 21, 2017  | Article

Raising prices according to the time of year can benefit your business without hurting your clientele.

Keywords: raising prices   seasonal services  

Inner Peace: The Ultimate Add-on

September 20, 2017  | Article

New York City-based Sundays provide guided meditation as an add-on for clients seeking extra relaxation.

Keywords: add-on services   holistic   vegan products  

A Ghostly Promotion for Fall

September 19, 2017  | Article

These easy-to-make ghost lollipops are a fun way to promote your business and build new referrals during Halloween.

Keywords: building your clientele   halloween   referrals   seasonal promotions  

The Nail Hub Podcast Transcription: Your Clients Aren't Lucky to Have You

August 10, 2017  | Article

This week on The Nail Hub Podcast, Elizabeth Morris discusses how an entitled attitude can hurt your career. 

Keywords: client issues   client relationships   client scheduling   Elizabeth Morris   The Nail Hub  

4 Things to Consider Before Adding a New Service

July 31, 2017  | Article

Anita Lumpkin, director of education for Universal Companies, offers a list of things to keep in mind when salon owners are developing a new service.

Keywords: adding new services   product costs  

Upselling Services With a Phone Call

July 28, 2017  | Article

Jennifer LeBlanc, marketing director for Salon Rootz in Medina, Ohio, found success in offering services to schedule clients through courtesy calls.

Keywords: client scheduling   upselling  

Las Vegas Salon Caters to Plus-Size Clients

July 27, 2017  | Article

Salon owner Jamie Lopez has always loved the beauty industry, but as a plus-size woman, she hasn’t always found it a welcoming place. Lopez’s experiences inspired her to open her salon and make it comfortable for women like her.

Keywords: customer service   salon decor/design  

PS Salon and Spa Brings Caring Touch to Retirement Communities

July 27, 2017  | Article

The salon company has been operating since 2008 and now runs 685 salons across the country. Salon designs are adapted to fit elders’ needs.

Keywords: elderly clients  

How to Say No to Your Clients

July 24, 2017  | Article

Do you ever feel like your clients are running you over or being inconsiderate? Here are some tips for enforcing your business policies while remaining polite and professional.

Keywords: client issues   late clients  

Be Bold With Your Guarantee

June 27, 2017  | Article

Salon consultant Tammy Dennis recommends that owners offer an unconditional guarantee for their services to get customers through the door.

Keywords: business building   business management   customer service   salon services  

MyTime Enables Booking and Payment via Facebook

June 27, 2017  | Article

MyTime manages client records, handles in-store purchases, tracks inventory, and creates reports and analytics.

Keywords: business management   client scheduling  

Nail Supply Store Offers DIY Nail Sessions

June 27, 2017  | Article

Gellipop founder Yuriko Hoshina is an Akzentz and Crystal Culture educator, and she offers a variety of education opportunities for nail techs, but the DIY studio sessions primarily attract non-professionals.

Keywords: DIY   nail art studio   nail art supplies  

Customization Is King, Says Industry Analyst

June 27, 2017  | News

Customized services can attract clientele looking for a personalized experience from their salon.

Keywords: add-on services   building your clientele   business building   customer service   salon services  

10 Dreaded Phrases Every Nail Tech Hates to Hear

June 27, 2017  | Article

In an industry where customer service is king, nail techs don’t always have the luxury of speaking their minds. But that doesn’t stop us from imagining the response we’d like to give!  

Keywords: client issues   client scheduling   communicating with customers   ingrown toenails  

The #Saddest3words in the Nail Biz

June 26, 2017  | Article

Readers sent in the #saddest3words they've ever heard in the nail industry.

Keywords: acrylic allergy   customer service  

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