June 14, 2016
Should you establish a no-talking zone at the salon for clients who just want to zone out?
Keywords: client issues salon atmosphere
April 29, 2016
Nail tech Rachael Peterson uses her nail art wheels to display the latest colors, show clients examples of her work, and make custom nail art suggestions.
Keywords: nail art nail art displays upselling
April 20, 2016
For Mother's Day we pay tribute to the aging hands that cared for us -- and that you see every day at the manicure table.
Keywords: aging nails elderly clients Mother's Day
April 18, 2016
Catering to clients whose medical needs require a special level of care or who just want an extra dose of pampering is what concierge manicuring is all about. Providing these specialized services away from the traditional salon environment is a growing trend that presents an exciting opportunity for motivated nail techs.
Keywords: client health mobile salons pedicure safety
April 13, 2016
This month we asked nail techs: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?
Keywords: crowdsourcing enhancements gel-polish hard gel soak-off gels
March 14, 2016
A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.
Keywords: client issues
February 22, 2016
Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.
Keywords: client retention client surveys
January 21, 2016
Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business.
Keywords: Business salon management Salon Swap
January 5, 2016
The Ten Spot offers a complimentary toe wax with every pedicure service.
Keywords: customer service waxing
November 4, 2015
According to a survey commissioned by all-natural beauty brand Kari Gran, American women care about what goes into their beauty products, but natural nail product ingredients are less of a priority.
Keywords: ingredients natural ingredients retail merchandising
October 22, 2015
This month we asked nail techs: Do you encourage your male clients to wear polish (clear or color)? Why or why not?
Keywords: crowdsourcing male clients
October 20, 2015
You can maintain your calm even when your clients seem to be doing their best to throw you off your game. Here are 10 ways to de-stress and continue giving amazing customer service.
October 14, 2015
What are your clients and employees saying without words? Learning to read body language can help you manage employees and create happy returning clients.
Keywords: body language client relationships communicating with customers
September 14, 2015
There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.
Keywords: customer feedback customer service Yelp
September 11, 2015
Everyone has that one client who is demanding, rude, disrespectful, or perpetually late. We’ll give you four techniques to soothe the situation rather than seethe on the inside.
Keywords: client issues client relationships