November 22, 2016
This month we asked nail techs: Do you make clients reschedule during cold/flu season if they come in sick? Do you reschedule if you’re sick?
Keywords: colds and flu crowdsourcing customer service disinfection
October 25, 2016
Building your book requires hard work, consistency — and asking the right questions to get clients to prebook. Don’t worry, you can still talk about the weather, or what you’re watching on Netflix, but you’ll want to squeeze a few of these questions into the conversation from here on out.
Keywords: building your clientele clients communicating with customers customer service Milady
October 12, 2016
This month we asked nail techs: Have you ever turned away a client?
Keywords: client relationships crowdsourcing
If so, why and how did you do it?
September 8, 2016
This month we asked nail techs: Do you talk politics in the salon with clients or coworkers? Why or why not?
Keywords: business management client issues crowdsourcing customer services
September 8, 2016
CND Education Ambassador Holly Schippers aka FingerNail Fixer talks with vloggers AnDrea and Jenny of Beauties Talking Business about her career and she gives back to the nail industry.
Keywords: FingerNailFixer Holly Schippers
September 6, 2016
Nothing Beats a Warm Welcome: Salon owner Tammy Dennis advises nail techs to create an awesome first impression by providing new clients with a formal welcome packet.
Keywords: client retention
September 1, 2016
Suzie addresses three important questions asked by many non-professional viewers regarding Acrylic or Gel Nails.
Keywords: acrylics communicating with customers customer service gels reader questions
June 14, 2016
Should you establish a no-talking zone at the salon for clients who just want to zone out?
Keywords: client issues salon atmosphere
April 29, 2016
Nail tech Rachael Peterson uses her nail art wheels to display the latest colors, show clients examples of her work, and make custom nail art suggestions.
Keywords: Nail art nail art displays upselling
April 20, 2016
For Mother's Day we pay tribute to the aging hands that cared for us -- and that you see every day at the manicure table.
Keywords: elderly clients Mother's Day
April 18, 2016
Catering to clients whose medical needs require a special level of care or who just want an extra dose of pampering is what concierge manicuring is all about. Providing these specialized services away from the traditional salon environment is a growing trend that presents an exciting opportunity for motivated nail techs.
Keywords: client health mobile salons pedicure safety
April 13, 2016
This month we asked nail techs: What terminology do you use with your clients to distinguish between the various types of gel (soak-off, hard gel, gel-polish)?
Keywords: crowdsourcing enhancements gel-polish hard gel soak-off gels
March 14, 2016
A lengthy exchange on UK-based online beauty forum SalonGeek.com confirmed what you probably already suspect: Clients are annoying no matter where you live.
Keywords: client issues
February 22, 2016
Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.
Keywords: client retention client surveys
January 21, 2016
Two brave nail techs visited each other's salond and walked through one another's work day to find out what it's like to mind someone else's business.
Keywords: Business salon management