Business > Customer Service

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Crowdsourcing: What was your biggest nail service disaster?

March 1, 2015  | Article

This month we asked nail techs: What was your biggest nail service disaster?

Keywords: crowdsourcing   customer service   salon services  

Well, That's Embarrassing

February 25, 2015  | Article

We’ve all had those mortifying moments in (and out of) the salon. A few brave techs shared their most embarrassing at-work situations with us and experts weighed in on how to do proper damage control. Don’t let the following happen to you.  

Keywords: client health   educating clients   elderly clients  

Coping With Serial Complainers

February 23, 2015  | Article

To handle constant complainers, keep your wits about you.

Keywords: client complaints  

Bizzy App for E-mail Marketing

January 30, 2015  | Video

Bizzy mobile app helps small businesses send timed and targeted e-mail marketing campaigns. Bring customers back without the cost of a marketing department!

Keywords: business   marketing/promotions   smartphone apps  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

20 High-Touch Ideas for a High-Tech World

January 16, 2015  | Article

In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.

Keywords: customer service  

Virtual Nail Tips Are Made to Order

November 26, 2014  | Article

Created by nail tech So Yong Yu using Dashing Diva’s Virtual Nail Tips, these full coverage nails can be applied by time-pressed clients at home.

Keywords: Dashing Diva   full-coverage nail coatings  

Artwork Only

September 25, 2014  | Article

Margaret Thomas’s nail-art-only appointments mean she can get right to the fun stuff.

Keywords: nail art   service pricing  

Crowdsourcing: Do You Use an E-File?

September 1, 2014  | Article

This month we asked nail techs: Do you use an e-file?

Keywords: crowdsourcing   customer service   e-files  

Senior Specials

August 27, 2014  | Article

Salon owner Shari Finger designed a simple menu just for her older clientele.

Keywords: elderly clients   service menus  

The Rendezvous Appointment Book

August 25, 2014  | Video

The Rendezvous Appointment Book for the iPad presents a simpler way to create and manage appointments. The app is intentionally a very uncluttered and limited featured utility. It’s sole purpose is to replace the paper appointment book for specific business segments for virtually anyone who provides services to many clients a day, including nail techs. 

Keywords: appointment tracking   online booking  

Quick-Time Manicures

August 18, 2014  | Article

Salon owners are adding faster-than-usual manicure services to their menus to meet the needs of busy clients.  

Keywords: service menus   time management  

Crowdsourcing: What's been your most successful charity event to date?

July 2, 2014  | Article

This month we asked nail techs: What's been your most successful charity event to date?

Keywords: charity   crowdsourcing  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

It’s the Little Things That Count: Make Your Client Feel Special

June 2, 2014  | Article

It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.

Keywords: customer service  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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