Business > Customer Service

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Young Nails - Customer Service Ethics

November 24, 2008  | Video

Young Nails - Customer Service Ethics

Keywords: customer service   Young Nails  

Tipping Done Right

November 1, 2008  | Article

First and foremost keep your tipping policy client-friendly and report the tips as income.

Keywords: business   taxes   tipping  

Business Advice You Never Forgot

October 1, 2008  | Article

It’s that little piece of advice you got while you were coming up. It may have been something quick and off -hand from someone you never saw again, or a lasting lesson from a mentor who still counsels you to this day, but for whatever reason it stuck with you throughout your career. We asked techs to share their stories of meaningful business advice.

Keywords: customer service   reader surveys  

Wrist-Assist Provides Relief for Muscle Fatigue

October 1, 2008  | Article

Increase your client's comfort while reducing your muscle fatigue with this innovative product.

Keywords: client health   ergonomic products   healthy working   manicure accessories   nail trends  

Beyond Polish [Selling Boutique Items Successfully]

October 1, 2008  | Article

We know that selling retail can increase our bottom line, but for so many of us, selling retail — particularly non-nail items — is a foreboding hurdle. The question to ask is not should I sell retail, but how do I sell retail.

Keywords: customer service   marketing/promotions   professional consultants   retail boutique items   retailing  

Ask the Manicurist

September 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client issues   client relationships   humor   nail repairs   service pricing  

The Right Response

September 1, 2008  | Article

We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.

Keywords: business   client relationships   clients   hard-to-please clients  

Take a Tip From…INM’s Sara Rayna Holden

August 1, 2008  | Article

INM elite educator Sara Rayna Holden shares an interesting way of keeping nail art inspiration close by.

Keywords: customer service   INM   nail art   nail art inspiration  

Ask the Manicurist: Client's Awkward Questions by Someone Who Knows!

August 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   humor  

What Is Your Dream Station?

August 1, 2008  | Article

Your nail station is one of your most valuable business tools. It is your office, your conference room, your classroom, your showroom, and sometimes even your lunchroom. It is where you do your work and spend much of your day — and you deserve to be comfortable. So what would you change about it if you could? From self-sanitizing stations to elaborately themed decor, techs defy the laws of physics, finances, and convention to come up with some innovative solutions for their individual needs.

Keywords: salon decor/design   salon furnishings  

NSI Products - Client Consultation

July 2, 2008  | Video

Watch step-by-step demonstrations covering acrylic, gel, and nail art.

Keywords: client consultation   customer service   NSI  

8 Ways to Keep Polish from Smudging

July 1, 2008  | Article

Techs share their tried-and-true methods for avoiding “Oops, I dinged my polish.”

Keywords: CND   INM   OPI products   polish-drying products   Seche  

Tech Finds Rewards in Tending to Homebound Clients

June 1, 2008  | Article

These clients are especially grateful for at-home manicures by Holly Schippers, but she's the one who says they provide something very special for her.

Keywords: alternative careers   CND   elderly clients   manufacturers educators   mobile salons  

Are Jeans and Sweats Up to Code?

June 1, 2008  | Article

Whether or not your salon has an official dress code, there are expectations that a certain standard be maintained. Just what that standard is may depend on the atmosphere, size, and location of your salon. We asked techs if there is ever a time when old jeans or sweats are appropriate attire for the salon.

Keywords: professional image   salon uniforms   staff management  

Caring for the Elderly

June 1, 2008  | Article

Clients ages 8 to 80 enjoy salon services, but how techs handle an 8-year-old client will be different from how they handle her senior counterpart. Techs can develop a reputation for being the go-to girl among this expanding demographic by understanding the needs of an older client — and taking the time to meet those needs.

Keywords: building your clientele   customer service   elderly clients   fungus   healthy working  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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