Business > Customer Service

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9 Ways to Hook Holiday Clients

December 1, 2003  | Article

They walk through your doors during the holidays for a special treat and then you don't see them again for a year--or worse, ever. Holiday clients give your business a welcome boost once a year. Here we give you tips to help you turn holiday clients into regulars.

Keywords: building your clientele   client gift ideas   coupons   email marketing   gift certificates  

What’s the Best (and Worst) Part About Being a Nail Technician?

September 1, 2003  | Article

It’s become something of a habit for us during trade shows to stop nail techs in their tracks and accost them with questions

Keywords: job choices   nail tech issues   Nails File  

Charlton’s Salon

September 1, 2003  | Article

One balmy day last spring, I may have finally learned my lesson.

Keywords: On The Road   salon profiles   Tennessee   wedding services  

Putting a Price Tag on No-Shows

September 1, 2003  | Article

Have you ever taken the time to figure out exactly how much your non-show are costing you in lost revenue?

Keywords: no-shows   preventing no shows  

First Impressions Seal the Deal

September 1, 2003  | Article

You have only one chance to make a great first impression on new clients.

Keywords: building your clientele   client relationships   first impressions  

9 Salon Investments That Really Pay Off

August 1, 2003  | Article

Sometimes you have to spend money to make money. Salon owners share their salon-tested investment ideas — both big and small — that not only pay for themselves, but boost profits over time.

Keywords: business building   mentoring   tanning   web marketing  

When Customers Complain

July 1, 2003  | Article

No one likes to hear complaints from clients, but they go hand in hand with working in a salon. Thankfully, there’s a way to deal with customer dissatisfaction that will keep both you and your client content.

Keywords: client complaints   communicating with customers   customer service  

You Don’t Need Primer For This Kind of Bonding

June 1, 2003  | Article

Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?

Keywords: client relationships   client tracking   client tracking tools   clients  

Moms-to-Be Get Special Tending

May 1, 2003  | Article

Most salons roll out their special services for mom during the month of May, then roll them right back up again. But at Spa Gregorie’s in upscale Newport Beach, Calif., expectant mothers are treated to much-needed pampering year-round.

Keywords: pregnant clients  

How Do You Keep Your Client Information Safe?

January 1, 2003  | Article

Readers respond with ideas ranging from client information binders to keeping locked cabinets.

Keywords: client records   Reader to Reader  


November 1, 2002  | Article

This holiday season, transform your menu into a winter wonderland of services that tantalize clients’ senses, smooth away their stresses, and moisturize their dry hands and feet.

Keywords: holidays   pedicures   seasonal promotions   seasonal services   winter pedicures  

Have You Heard? Controlling Gossip in the Salon

October 1, 2002  | Article

Sticks and stones may break your bones, but words can put your salon out of business. Maybe you can’t put an end to salon gossip, but you can take steps to keep talk positive and defuse negative situations before they get worse.

While You're Away ... How to Take a Vacation From the Salon

September 1, 2002  | Article

How long has it been since you’ve had a vacation?

If you can’t quite remember, it’s time to loosen the reins and put a plan in place that allows you to feel confident your business can survive without you – for a little while anyway.

On the Couch Answers Your Sticky Situations

August 1, 2002  | Article

How do you handle kids in the salon and other touchy subjects. 

Keywords: children in the salon   handwashing   professional liability   sticky salon situations  

Clear the Air: Dealing with a Client with Bad Breath

August 1, 2002  | Article

Of all the essential items sitting on top of your nail table, perhaps the most vital is that little container of mints.

Keywords: sticky salon situations  

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