Business > Customer Service

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Moms-to-Be Get Special Tending

May 1, 2003  | Article

Most salons roll out their special services for mom during the month of May, then roll them right back up again. But at Spa Gregorie’s in upscale Newport Beach, Calif., expectant mothers are treated to much-needed pampering year-round.

Keywords: pregnant clients  

How Do You Keep Your Client Information Safe?

January 1, 2003  | Article

Readers respond with ideas ranging from client information binders to keeping locked cabinets.

Keywords: client records   Reader to Reader  

Cure the WINTER BLAHS

November 1, 2002  | Article

This holiday season, transform your menu into a winter wonderland of services that tantalize clients’ senses, smooth away their stresses, and moisturize their dry hands and feet.

Keywords: holidays   pedicures   seasonal promotions   seasonal services   winter pedicures  

Have You Heard? Controlling Gossip in the Salon

October 1, 2002  | Article

Sticks and stones may break your bones, but words can put your salon out of business. Maybe you can’t put an end to salon gossip, but you can take steps to keep talk positive and defuse negative situations before they get worse.

While You're Away ... How to Take a Vacation From the Salon

September 1, 2002  | Article

How long has it been since you’ve had a vacation?

If you can’t quite remember, it’s time to loosen the reins and put a plan in place that allows you to feel confident your business can survive without you – for a little while anyway.

On the Couch Answers Your Sticky Situations

August 1, 2002  | Article

How do you handle kids in the salon and other touchy subjects. 

Keywords: children in the salon   handwashing   professional liability   sticky salon situations  

Clear the Air: Dealing with a Client with Bad Breath

August 1, 2002  | Article

Of all the essential items sitting on top of your nail table, perhaps the most vital is that little container of mints.

Keywords: sticky salon situations  

Learn What Retail Clients Really Want

August 1, 2002  | Article

"The Retail Help Kit" produced by The Spa Association includes this valuable resource for identifying and satisfying your most challenging retail clients.

Keywords: building your clientele   customer service   keeping your business competitive   retailing  

Reader to Reader: How Have You Advanced Your Career?

July 1, 2002  | Article

NAILS Magazine readers share their secrets to success. 

Keywords: career coaching   Reader to Reader  

On the Road in Chicago

June 2, 2002  | Article

Maxine is a full-service salon contained in a modern, three-story, light gray building.

Keywords: Chicago   hot oil manicures   Illinois   On The Road   salon profiles  

Darling Starts Canadian Nail Alliance

June 1, 2002  | Article

As an instructor at the Ottawa Academy & West End Academy in Gloucester, Ontario, Tanis Darling has started the Nail Tech Alliance of Canada. One of its goals is to implement a standardized nail curriculum throughout the country.

Keywords: business   canada   Canadian nail industry   certification   student tests  

A Sanctuary in the City

June 1, 2002  | Article

At Just Calm Down, every client is treated like Royalty.

Keywords: boutique nail salon   New York   New York nail techs   salon profiles   spas  

It’s Party [Nails] Time

May 1, 2002  | Article

Party nails are applied specifically for clients who want to look great for a short period of time, but not the maintenance required. Here's a step by step on doing great party nails. 

Keywords: party nails   step-by-step  

It’s a Teen Thing

May 1, 2002  | Article

Don’t think teens have the interest money or loyalty to cultivate as steady clients? Think again: 28.5% of teens ages 13-19 already get regular manicures. Learn why – and how – salons are making teens a popular part of their salon culture.

Keywords: niche marketing   teens   youth marketing   youth services  

Add a Golden Touch to Pedicures

April 1, 2002  | Article

A gold rope instead of toe separators is an elegant touch. 

Keywords: Essie   little extras   pedicures  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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