Business > Customer Service

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Editor's Note: First, Do Great Nails

November 1, 1995  | Article

What is the most important requirement in being successful in the nail industry?

Keywords: keeping your business competitive   professional image  

A Client on the Books Is Worth Two in the Wings

August 1, 1995  | Article

Keywords: As I See It   building your clientele   client retention   marketing/promotions  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

Generate New Business Through Pedicure Promotions

June 1, 1995  | Article

When designing promotions, it’s best to look at the big picture and incorporate your specific service promotions into your overall promotional plan.

Keywords: marketing/promotions  

Editor's Note: Beautifying Baby Boomers

June 1, 1995  | Article

As this group of women (and men, too) aged, they would spend millions of their considerable disposable in­come on beauty products and services in an effort to hang on to their youth.

Keywords: As I See It   elderly clients   niche marketing  

Why Clients Leave

May 1, 1995  | Article

When All You Want Is a Few Good Men

February 1, 1995  | Article

Keywords: men's services   niche marketing  

Keeping Clients Long-Term

August 1, 1994  | Article

Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends

Nail Tech to the Stars

August 1, 1994  | Article

Postma is the sole nail technician at Paramount — for 3,000 employees.

Keywords: Behind the Scenes   celebrity nail techs   doing nails for photo shoots   Lisa Postma  

Take Note of Your Clients' History

July 1, 1994  | Article

This short consultation demonstrates your confidence and professionalism and shows your client you care about her.

Keywords: client records  

Is Refunding A Client's Money Admission Of Liability?

July 1, 1994  | Article

Are you vulnerable to a client lawsuit if you refund money to an unhappy client? Our legal experts say “maybe.”

You’re Never Too Busy To Add Humor

June 1, 1994  | Article

A Great Way to Show Clients They're Appreciated!

May 1, 1994  | Article

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service   phone skills   receptionist  

Children in the Salon: Handle With Care

May 1, 1994  | Article

Should you allow children in your salon? What are the dangers inherent in doing so and have you trained your staff to respond to problem situations?

Keywords: children in the salon  

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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