Business > Customer Service

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Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.

Keywords: customer service   special needs clients  

“Following Wanted”: Whose Clients Are They?

January 1, 1992  | Article

 When a technician leaves a salon, can she take clients with her? If she leaves on good terms, the owner will probably let her, but in the end, it’s up to the client.

Keywords: booth rental   client records  

Editor's note: Warning: Smarter Clients Ahead

December 1, 1991  | Article

Are you prepared to respond to things they’ve heard about on the news and road about in the paper?

Keywords: As I See It   consumer press  

Editor's note: Stop the Bad Presses!

July 1, 1991  | Article

A good deal of the bad press nails have gotten over the years has been a result of clients who bad-mouth the profession after they’ve suffered some nail health problem, very often an infection.

Keywords: consumer press   The Nail Doctor  

The Tipping Dilemma

May 1, 1991  | Article

Can nail technicians accept tips without affecting their professional image?

Keywords: tipping  

What’s the Difference Between a $12 Salon and a $100 Salon?

April 1, 1991  | Article

Can there really be an $82 difference in basic salon services?

Keywords: discount salons   service pricing  

Customer Service Ideas for Battling Discount Salons

April 1, 1991  | Article

Start by giving clients know-'em'dead service instead of lowering your prices.

Keywords: customer service   discount salons   keeping your business competitive  

Editor's note: Take Better Care of What You Have

March 1, 1991  | Article

If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.

Keywords: customer service   recession  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

How to Handle Customer Complaints

December 1, 1990  | Article

Demonstrate your commitment with swift, courteous action

Keywords: customer service  

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

Keywords: communicating with customers  

Stay Ahead of the Pack With Outstanding Customer Service

December 1, 1990  | Article

As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.

Keywords: customer service   keeping your business competitive  

Publisher's Note: Develop Outstanding Customer Service

March 1, 1987  | Article

A significant if not remarkable facet of American life is resurfacing ... that being the demand for quality service; a growing acceptance, as one salon owner describes it, of the “fact” that price is unimportant if the service comes with it.

Publisher's Note: Pay Special Attention to Client's Needs

July 1, 1986  | Article

Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.

Keywords: customer service  

Publisher's Note

July 1, 1986  | Article

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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