Business > Customer Service

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Reader to Reader How Do You Handle a Rude Client?

August 1, 1996  | Article

Rule #1: Find out if the client is just plain rude or if she has a valid complaint

Tip of the Month: Creating a Client Care Bag

June 1, 1996  | Article

Janice Reams provides each of her clients with her own “personal care bag” — a bag containing her private butlers and files.

Keywords: customer service  

Dear Jane...

June 1, 1996  | Article

Regular clients don’t just stop coming — they have reasons that more often than not directly relate to you or your salon. Make sure you don’t let clients use any of these 10 reasons to say sayonara to your salon.

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Ask the Right Questions With Regular Customer Surveys

June 1, 1996  | Article

Keywords: client consultation   client surveys   marketing/promotions  

Running After the Athletic Client

June 1, 1996  | Article

They may be swift of foot, but runners have particular foot problems. The good thing is, they generally know what their needs are and will voice them to you.

Keywords: pedicures   special needs clients   sports pedicures  

Day Spa Or Discount Salon? There's Lots Of Room In Between

May 1, 1996  | Article

Keywords: As I See It   discount salons   keeping your business competitive  

The New Nail Technician's Survival Guide

April 1, 1996  | Article

Is there life after graduation from cosmetology school? You bet there is! While developing good work habits and building a clientele don’t happen overnight, working on them early in your career will help you stay one vine swing ahead of the rest.

Keywords: newbie  

Sharing Is Succeeding

April 1, 1996  | Article

Networking with other salons at a tradeshow, or even at an informal breakfast meeting can make many good ideas go a long way.

 

Keywords: Debbie Doerrlamm   finding/retaining staff   keeping your business competitive   marketing/promotions   Paula Gilmore  

Never Say Never, Except Sometimes

March 1, 1996  | Article

Knowing what not to do can be just as important as knowing what to do when trying to create a salon environment that keeps customers coming back.

Do Nails and Tanning Go Hand in Hand?

March 1, 1996  | Article

The editors of NAILS and Tanning Trends discuss industry issues. 

Keywords: tanning  

Tip of the Month: Booking Efficiency

February 1, 1996  | Article

Keeps a chart by the appointment book that lists the amount of time each nail technician requires to perform a particular service.

Are Your Ears Burning? I’ve Been Talking About You

January 1, 1996  | Article

I’ve been talking to several editors at the big consumer beauty magazines. They all seem to ask the same questions, like "What should someone look for in a good nail salon?"

Keywords: As I See It   consumer concerns   consumer press  

True Confessions: Client Tell Us What Bugs Them About YOU

December 1, 1995  | Article

You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.

Keywords: client issues   client relationships  

Self-Confidence Can Be Beautiful, Study Reveals

November 1, 1995  | Article

How do women really feel about their own beauty quotient? A fascinating study commissioned by New Woman magazine uncovered some compelling answers.

Keywords: client relationships   industry research  

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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