Business > Customer Service

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Editor's Note: Beautifying Baby Boomers

June 1, 1995  | Article

As this group of women (and men, too) aged, they would spend millions of their considerable disposable in­come on beauty products and services in an effort to hang on to their youth.

Keywords: As I See It   elderly clients   niche marketing  

Why Clients Leave

May 1, 1995  | Article

When All You Want Is a Few Good Men

February 1, 1995  | Article

Keywords: men's services   niche marketing  

How Do You Handle Walk-Ins?

August 1, 1994  | Article

This month's reader to reader offers suggestions including taking turns on walk-ins.

Keywords: Reader to Reader   walk-in clients  

Keeping Clients Long-Term

August 1, 1994  | Article

Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.

Keywords: client relationships   client retention   long-term clients  

Take Note of Your Clients' History

July 1, 1994  | Article

This short consultation demonstrates your confidence and professionalism and shows your client you care about her.

Keywords: client records  

Is Refunding A Client's Money Admission Of Liability?

July 1, 1994  | Article

Are you vulnerable to a client lawsuit if you refund money to an unhappy client? Our legal experts say “maybe.”

You’re Never Too Busy To Add Humor

June 1, 1994  | Article

A Great Way to Show Clients They're Appreciated!

May 1, 1994  | Article

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service   phone skills   receptionist  

Children in the Salon: Handle With Care

May 1, 1994  | Article

Should you allow children in your salon? What are the dangers inherent in doing so and have you trained your staff to respond to problem situations?

Keywords: children in the salon  

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Keywords: customer service  

The Personal Touch Means So Much!

March 1, 1994  | Article

Adding the very personal touch of remembering a client’s name is a sure way to ensure that the client comes back again and again, and Day Spa Beautique Salon in Houston, Texas, is going the extra mile to remember who’s who.

Mobile Manicurist Rescues a Star

February 1, 1994  | Article

Keywords: celebrities  

Holiday Decorations Stay Put Through the New Year And Beyond

January 1, 1994  | Article

Keywords: holidays   seasonal promotions  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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