Business > Customer Service

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Getting to Know You

July 1, 1998  | Article

Doctors, dentists, and many other professionals rely on client consultations to better serve their patients or clients. Nail technicians can increase client loyalty, as well as their own technical skills, by incorporating this important step into their service.

Keywords: client consultation  

Survival Tactics: Your Clients Can Tell You a Lot About Your Business

June 1, 1998  | Article

A personal relationship with a client is wonderful... it makes your job pleasant and helps build a loyal, standing clientele.

Keywords: communicating with customers   customer service  

Your Clients Can Tell You a Lot About Your Business

June 1, 1998  | Article

Market research is something you can (and should) do every day. It all boils down to simple conversations you have with clients while you're sizing their tips or pushing back their cuticles.

Walk-Ins Welcome?

June 1, 1998  | Article

Making yourself available for walk-in clients is just one more way to stay competitive. To find out just how walk-in friendly our own neighborhood salons were, NAILS dropped in on a few without an appointment.

Keywords: walk-in clients  

The Nail Express - Profiling a Successful Florida Salon

March 1, 1998  | Article

When Kim and John Grandinetti hear salon owners complain that “discount salons” are the scourge of the industry, guilty of everything from driving down prices to ruining clients’ nails to giving the industry a bad rap, they laugh. They know the “enemy” because they are it – at least as far as prices are concerned.

Keywords: discount salons  

Say No to :Nail Guilt”

January 1, 1998  | Article

Today, I realize that broken nails or nails with stress cracks or lifting aren’t always due to the technician’s error. Now I play detective, immediately referring to a mental checklist of possible causes.

Keywords: communicating with customers   customer service  

Reader to Reader: Do Clients Remove Their Own Polish?

January 1, 1998  | Article

Some salons look at it as a customer service issue, others as a time-saving help. 

Keywords: Reader to Reader   service times   time management   time-saving tips   wait times  

What Irks at Work

September 1, 1997  | Article

Keywords: annoying clients   communicating with customers   customer service   dealing with coworkers   Debbie Krakalovich  

Kids’ Stuff

August 1, 1997  | Article

Bright nail color and fun nail art rank high on pre-teens’ “way cool list.” Be the one to capture their interest and introduce them to salon services by throwing kids parties in your salon.

Keywords: children's services   salon parties   teens   youth marketing   youth services  

Reader to Reader: If You Could Do Anyone’s Nails, Who Would You Choose?

July 1, 1997  | Article

Topping the list are Dennis Rodman, Oprah, and Rosie O'Donnell.

Keywords: celebrities   celebrity nails   Reader to Reader  

Wanted Not Just a Few Good Men

April 1, 1997  | Article

Luring men into your salon is challenging, but it’s easier than getting them to stop and ask for directions. Help them find your salon easily with the right services and go easy on the frills.

Keywords: men's salons   men's services   niche marketing   pedicures  

Reader to Reader: What Type of Music Do You Play in Your Salon?

April 1, 1997  | Article

Readers' tastes run from classical to techno to Enya. 

Keywords: customer service   music in the salon   Reader to Reader  

Teach Your Children Well

March 1, 1997  | Article

This New Jersey salon owner works with middle-schoolers to show them not only the nail business, but what working is all about. 

Keywords: recruiting   staff retention   staff training  

Mobility Is Key to the Executive Suite

March 1, 1997  | Article

Florida salon owner takes the services directly to her busy business clients. 

Keywords: mobile salons  

Get It in Writing

March 1, 1997  | Article

Smart salon owner uses a guest book to add a sophisticated touch. 

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