Business > Customer Service

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Healthy Curiosity

June 1, 2002  | Article

What you don’t know about your clients can hurt them – and you. Know what questions to ask so you can enhance your clients’ beauty and health with services personalized to their individual lifestyles and health histories.

Keywords: client health   clients   diabetic clients  

It’s Party [Nails] Time

May 1, 2002  | Article

Party nails are applied specifically for clients who want to look great for a short period of time, but not the maintenance required. Here's a step by step on doing great party nails. 

Keywords: party nails   step-by-step  

It’s a Teen Thing

May 1, 2002  | Article

Don’t think teens have the interest money or loyalty to cultivate as steady clients? Think again: 28.5% of teens ages 13-19 already get regular manicures. Learn why – and how – salons are making teens a popular part of their salon culture.

Keywords: niche marketing   teens   youth marketing   youth services  

Add a Golden Touch to Pedicures

April 1, 2002  | Article

A gold rope instead of toe separators is an elegant touch. 

Keywords: Essie   little extras   pedicures  

How to Resolve Staff Conflicts

April 1, 2002  | Article

For a salon to prosper, every member of the team must share a commitment to resolve potential conflicts quickly, before problems escalate and resentments grow.

Keywords: resolving staff conflicts   staff management  

You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   bad clients   communicating with customers   customer service   firing staff  

The Healing Power of Beauty Care

March 1, 2002  | Article

I asked my mother to bring my makeup bag to the hospital. Hearing my request, my doctor said, "She'll be out of here in a week," knowing that when a woman is ready to look her best she's on the road to recovery.

Keywords: As I See It   customer service   motivation  

Reader to Reader: How do you greet clients when they enter the salon?

February 1, 2002  | Article

One nail tech actually introduces clients to each other while they wait.

Keywords: client waiting time   customer service  

A Good Man Isn’t Hard to Find

February 1, 2002  | Article

Men-as prospective clients-require different approaches and attitudes to entice them into the salon. Before you decide to market to the opposite sex, you need to make sure you salon and your service menu are ready for them.

Keywords: Cuccio Naturale   George Schaeffer   male clients   men's services   niche marketing  

Training Your Customers

February 1, 2002  | Article

Training and conditioning your clients to behave the way you want them to is both possible and necessary.

Keywords: educating clients   late clients  

Keep Asking Clients What They Want

February 1, 2002  | Article

Even though it may seem like a client doesn't ever want to change, she usually likes to know that you haven't given up on her.

Keywords: As I See It   customer service  

It’s Payback Time for Dentists

January 1, 2002  | Article

At the Dallas Dental Spa, the “dreaded dentist’s visit” is transformed into an anticipated appointment with private treatment suites imbued with calming treatments.

Keywords: amenities   working with doctors  

Ah, to Be a Kid Again

January 1, 2002  | Article

At Eclips Kids Salon and Spa  the brightly decorated interior caters to the under-14 crowd with toys, stuffed animals, and video games.

Keywords: youth marketing   youth services  

Reader to Reader: How do you make your services special?

January 1, 2002  | Article

Give them your full attention and never neglect "the little extras."

Keywords: customer service   little extras  

On the Couch Answers Your Business Questions

November 1, 2001  | Article

How should a nail tech deal with a client whose family life is disturbing?

Keywords: booth rental   communicating with customers  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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