Business > Customer Service

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Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service   phone skills   receptionist  

Children in the Salon: Handle With Care

May 1, 1994  | Article

Should you allow children in your salon? What are the dangers inherent in doing so and have you trained your staff to respond to problem situations?

Keywords: children in the salon  

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Keywords: customer service  

The Personal Touch Means So Much!

March 1, 1994  | Article

Adding the very personal touch of remembering a client’s name is a sure way to ensure that the client comes back again and again, and Day Spa Beautique Salon in Houston, Texas, is going the extra mile to remember who’s who.

Mobile Manicurist Rescues a Star

February 1, 1994  | Article

Keywords: celebrities  

Holiday Decorations Stay Put Through the New Year And Beyond

January 1, 1994  | Article

Keywords: holidays   seasonal promotions  

Growing Old Gracefully - Customer Service Ideas for Aging Clients

March 1, 1993  | Article

As the average age of Americans increases, so too does the average age of your clientele. There’s none of the indecisiveness of youth with these clients – they know exactly what they want and you’d better be ready to give it to them if you want their business.

Keywords: diabetic clients   elderly clients   special needs clients  

Editor’s Note: What Is The NIA?

November 1, 1992  | Article

NIA stands for Nail Industry Association. It is a professional association developed by NAILS Magazine and Bobit Publishing Company to represent nail technicians. 

Keywords: As I See It   associations   Nails Industry Association   NIA  

Booked Solid: How to Fill Your Appointment Book

July 1, 1992  | Article

Keywords: building your clientele  

Turning Walk-ins Into Regulars

May 1, 1992  | Article

Walk-in clients are like one-night stands,” says one exasperated nail technician. “They’re flighty salon-hoppers who are hard to please.”

Keywords: walk-in clients  

Editor’s Note: We’re Getting Older and Better

February 1, 1992  | Article

Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.

Keywords: customer service   special needs clients  

“Following Wanted”: Whose Clients Are They?

January 1, 1992  | Article

 When a technician leaves a salon, can she take clients with her? If she leaves on good terms, the owner will probably let her, but in the end, it’s up to the client.

Keywords: booth rental   client records  

Editor's note: Warning: Smarter Clients Ahead

December 1, 1991  | Article

Are you prepared to respond to things they’ve heard about on the news and road about in the paper?

Keywords: As I See It   consumer press  

Editor's note: Stop the Bad Presses!

July 1, 1991  | Article

A good deal of the bad press nails have gotten over the years has been a result of clients who bad-mouth the profession after they’ve suffered some nail health problem, very often an infection.

Keywords: consumer press   The Nail Doctor  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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