Business > Customer Service

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How Do You Gently “Fire” Clients?

September 1, 2000  | Article

NAILS asks readers how to get rid of clients who are causing more harm than they're worth.

Keywords: annoying clients   difficult clients  

Hold Onto Your Customers

June 1, 2000  | Article

You’ve got to make every contact count

Reader to Reader

May 1, 2000  | Article

Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?

Keywords: customer service   fills   Reader to Reader   service pricing  

Nudge Clients Toward Perfection

May 1, 2000  | Article

One are often overlooked in the quest for ideal beauty is the elbow. But not so at Josephine: The Beauty Retreat on Manhattan’s Upper East Side.

Behind the Scenes: Cover Tech Takes Special Care of Competition Model

May 1, 2000  | Article

John Hauk knows that a good model is essential to winning in nail competitions. Some of those same skills help retain clients.

Keywords: Behind the Scenes   competitions   John Hauk   Top 25 Competitors  

Oh Those Annoying Clients

May 1, 2000  | Article

Sure, clients are a nail tech’s life source, and many times, a good friend as well. But no matter how much you love them, they can also get on your nerves—especially if they continuously   show up late for appointments. From talking incessantly on cell phones to clients who can’t  seem to relax, here are some   techs’ client pet peeves.

Keywords: client issues  

As I See It: Do Your Own Thing and Do It Well.

March 1, 2000  | Article

Keywords: As I See It   keeping your business competitive   Larry Gaynor  

A Loving Goodbye

February 1, 2000  | Article

NAILS was touched by this letter from Helene McGarvah of Metropolitan in Saint Clair Shores, Mich. We think you will be too.

Keywords: death of a client   when a client dies  

Together Through Thick And Thin

February 1, 2000  | Article

It’s about more than just money, it’s about friendship, loyalty, and unwavering support. The bond between a nail tech and her clients is truly something special So in our October issue, we asked nail techs to submit stories about their most loyal client for our Longtime Client Contest.

Keywords: friendships with clients   long-term clients  

Man, Oh Man

January 1, 2000  | Article

He’s split the atom, walked on the moon, and flown faster than the speed of sound. So, what’s he gonna do now? Get a pedicure, of course.

Keywords: male clients   manicures   men's services   pedicures  

Reader to Reader: How Do You Handle No-shows?

October 1, 1999  | Article

First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.

Keywords: no-shows   preventing no shows   Reader to Reader  

Your Former Clients Tell Why They Left You

July 1, 1999  | Article

Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?

Keywords: client relationships   client retention   customer service  

As I See It: Five Trends to Watch in 2000

July 1, 1999  | Article

Keywords: As I See It   trends  

“It Just Popped Off” [and Other Lies Our Clients Tell Us]

June 1, 1999  | Article

Just when you thought you had heard it all, she tells you another tall tale about how her nail broke off, polish got smudged, or how she forgot her checkbook. Nail technicians share their collection of innocent fibs, exaggerations, and outright lies.

Keywords: client relationships   humor  

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999  | Article

When you want to know what’s hot and what’s not with your clients, ask them!

Keywords: client surveys   customer service  

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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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