Business > Customer Service

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The First Impression [Really Does Count]

December 1, 2000  | Article

Often overlooked, the front desk position in every salon has the power to make (or break) the first (and last) impression a client has of your establishment. Here we show you how to turn your front desk from asupport position into a profit center and customer service gateway.

Keywords: first impressions   receptionist  

Get Clients in a Lather

November 1, 2000  | Article

Michelle Palmer, a nail tech at The Nail Company in Camdenton, Mo., got tired of cheaters—clients who’d skip the soap when sent to wash up—so she instituted a new and improved system.

Keywords: handwashing   salon sanitation  

As I See It: Provide Pampering AND Service, Not a Guilty Pleasure

November 1, 2000  | Article

As salons approach their busiest season of the year—traditionally the high season for gift certificate sales as well—it’s not a bad idea to think about how to make the most out of gift certificate sales and hot to turn those potentially one-time clients into long-term clients.

Reader to Reader: How Do You Acknowledge a Client’s Birthday?

October 1, 2000  | Article

Readers suggestions range from simple birthday cards to special offers on their services. 

Keywords: client birthdays   Reader to Reader   special occasion nails  

The Eleven Client Commandments

October 1, 2000  | Article

Nail techs aren’t the only ones who can benefit from sticking to a code of conduct.

Keywords: client ethics   client issues   client relationships   client scheduling   clients  

By the Numbers

October 1, 2000  | Article

The demographics of your typical day spa-goer

Keywords: demographics   information   spa demographics   spa statistics   statistics  

Day Spa Consumers Profiled

October 1, 2000  | Article

85% of day spa-goers are female and almost half are college grads.

Reader to Reader: How Do You Gently “Fire” Clients?

September 1, 2000  | Article

Suggestions range from being direct to adopting a "three strikes and you're out" rule. 

Keywords: annoying clients   difficult clients   firing clients   Reader to Reader  

How Do You Gently “Fire” Clients?

September 1, 2000  | Article

NAILS asks readers how to get rid of clients who are causing more harm than they're worth.

Keywords: annoying clients   difficult clients  

Hold Onto Your Customers

June 1, 2000  | Article

You’ve got to make every contact count

Reader to Reader

May 1, 2000  | Article

Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?

Keywords: customer service   fills   Reader to Reader   service pricing  

Nudge Clients Toward Perfection

May 1, 2000  | Article

One are often overlooked in the quest for ideal beauty is the elbow. But not so at Josephine: The Beauty Retreat on Manhattan’s Upper East Side.

Behind the Scenes: Cover Tech Takes Special Care of Competition Model

May 1, 2000  | Article

John Hauk knows that a good model is essential to winning in nail competitions. Some of those same skills help retain clients.

Keywords: Behind the Scenes   competitions   John Hauk   Top 25 Competitors  

Oh Those Annoying Clients

May 1, 2000  | Article

Sure, clients are a nail tech’s life source, and many times, a good friend as well. But no matter how much you love them, they can also get on your nerves—especially if they continuously   show up late for appointments. From talking incessantly on cell phones to clients who can’t  seem to relax, here are some   techs’ client pet peeves.

Keywords: client issues  

As I See It: Do Your Own Thing and Do It Well.

March 1, 2000  | Article

Keywords: As I See It   keeping your business competitive   Larry Gaynor  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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