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A Loving Goodbye

February 1, 2000  | Article

NAILS was touched by this letter from Helene McGarvah of Metropolitan in Saint Clair Shores, Mich. We think you will be too.

Keywords: death of a client   when a client dies  

Together Through Thick And Thin

February 1, 2000  | Article

It’s about more than just money, it’s about friendship, loyalty, and unwavering support. The bond between a nail tech and her clients is truly something special So in our October issue, we asked nail techs to submit stories about their most loyal client for our Longtime Client Contest.

Keywords: friendships with clients   long-term clients  

Man, Oh Man

January 1, 2000  | Article

He’s split the atom, walked on the moon, and flown faster than the speed of sound. So, what’s he gonna do now? Get a pedicure, of course.

Keywords: male clients   manicures   men's services   pedicures  

Reader to Reader: How Do You Handle No-shows?

October 1, 1999  | Article

First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.

Keywords: no-shows   preventing no shows   Reader to Reader  

Your Former Clients Tell Why They Left You

July 1, 1999  | Article

Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?

Keywords: client relationships   client retention   customer service  

As I See It: Five Trends to Watch in 2000

July 1, 1999  | Article

Keywords: As I See It   trends  

“It Just Popped Off” [and Other Lies Our Clients Tell Us]

June 1, 1999  | Article

Just when you thought you had heard it all, she tells you another tall tale about how her nail broke off, polish got smudged, or how she forgot her checkbook. Nail technicians share their collection of innocent fibs, exaggerations, and outright lies.

Keywords: client relationships   humor  

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999  | Article

When you want to know what’s hot and what’s not with your clients, ask them!

Keywords: client surveys   customer service  

A Client Pays Tribute With a Poem for Nail Salons

April 1, 1999  | Article

Trade Ya! How to Barter

January 1, 1999  | Article

Lessons From the Discount Salon Front

January 1, 1999  | Article

There are a couple of practices found in most discount salons that I think all nail salons could learn from.

Keywords: As I See It   discount salons   keeping your business competitive  

Taming the Savage Client

December 1, 1998  | Article

Karol Singleton's client “Macho Man” Randy Savage appreciates the value of good grooming and finds getting a manicure relaxing.

Keywords: celebrities   male clients  

Five Ways to Achieve (Almost Instant) Success

December 1, 1998  | Article

Great technical skills will only take you so fan but success is within reach if you follow these sometimes not-so-simple steps.

Keywords: customer service   Just My Opinion  

As I See It: Hooked on "Masters"

December 1, 1998  | Article

As a "subscriber" to the Masters Program, you get a monthly tape, hosted by Winn Claybaugh and Kitty Victor and delivered by some of the professional salon industry's leaders.

Keywords: As I See It   motivation  

Don’t Talk Products, Talk Business

October 1, 1998  | Article

Your distributor can be the greatest friend a salon business has –if you know how to use them properly,” says distributor Howard Hafetz. 

Keywords: distribution   product buying  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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