March 1, 2002
Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.
August 1, 2001
This month our industry consultant helps owners who are dealing with a tech whose clients want diagnoses and a chronically late client.
September 1, 2000
Suggestions range from being direct to adopting a "three strikes and you're out" rule.
NAILS asks readers how to get rid of clients who are causing more harm than they're worth.
September 1, 1997
No shows, nit-pickers, the perpetually tardy - clients can drive you nuts. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.
InternatioNAILS: Vietnam13 photos
CND VIP Brand Summit16 photos
What are reasonable terms for a non-compete contract?
How do I announce to my clients that I will be moving to a new salon?
The new products I’m using are adding time to each appointment. How do I adjust my schedule?
Why isn’t my Gelish application curing properly?
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
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