March 1, 1999
A client talks about her own perspective getting her nails done and what she'd like to see different.
Keywords: American International Industries client relationships clients discount salons
September 1, 1997
No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.
Keywords: client issues client relationships communicating with customers customer service
January 1, 1996
When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.
Keywords: client relationships employee issues Reader to Reader
December 1, 1995
You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.
Keywords: client issues client relationships
November 1, 1995
How do women really feel about their own beauty quotient? A fascinating study commissioned by New Woman magazine uncovered some compelling answers.
Keywords: client relationships industry research
August 1, 1994
Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.
Keywords: client relationships client retention
January 1, 1993
Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.
Keywords: client records client relationships communicating with customers lawsuits professional liability