July 1, 2010
What is it about a professional manicure that gets a client hooked? NAILS asked some satisfied salon clients to recount their first experience getting their nails done. Turns out, the reason they return often has as much to do with the tech as with the service itself.
Keywords: Business client retention clients customer service
May 1, 2010
About two weeks before her wedding, Anne Silvey, now Mrs. Anne Franscioni, was putting the finishing touches on the plans for her big day. She’d had the color palette picked out long ago — navy, cream, and wine — and her six bridesmaids were prepared with their navy dresses. Wanting everything to be perfect to the last detail, she of course wanted a perfectly matched look for the group’s fingernails and toenails.
Keywords: bridal nail art business building clients marketing/promotions nails-only salons
April 1, 2010
Sometimes the things clients say are music to your ears; other times they can make you cringe. We asked nail techs to tell us their favorite, and least favorite, things to hear from clients.
Keywords: client issues clients reader surveys referrals
March 1, 2010
Here are 10 simple but powerful tools to get off to a good start and build on a positive first impression.
Keywords: business tools client relationships clients customer service first impressions
July 1, 2009
With the combination of cuticle nippers, chemicals, and customers, there is always the risk of an accident — and a lawsuit. The best defense is to hope for the best, but prepare for the worst.
Keywords: client health clients customer service insurance salon safety
September 1, 2008
We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.
Keywords: Business client relationships clients
July 1, 2008
Keywords: client surveys clients On My Mind
April 1, 2008
In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.
Keywords: cancellation fees client issues clients customer service humor
January 1, 2008
Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…
Keywords: business building clients customer service keeping your business competitive salon decor/design
October 1, 2004
What are clients saying about their salon visit after they leave? We took that question to several frequent nail salon clients to find out what’s on their minds and see what they really think about you, your salon, and your services.
Keywords: clients customer service reader surveys
August 1, 2004
Do you ever look across the table and feel the urge to ask your clients, “Do you like me? Do you really, really like me?” Of course you do. And it’s only natural. We all need some positive feedback from time to time. So we conducted a little survey to find out what attracts clients to your salon and why they love you
Keywords: client relationships clients customer service
July 1, 2004
As TVs become the norm in more and more salons, we find out how owners and techs really feel about the transition to digital amenities.
Keywords: clients customer service salon decor/design salon furnishings
June 1, 2003
Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?
Keywords: client relationships clients
October 1, 2002
“How do I get salon clients to keep their hands off my stuff when I’m not there?”
Keywords: clients communicating with customers dealing with coworkers difficult clients
June 1, 2002
What you don’t know about your clients can hurt them – and you. Know what questions to ask so you can enhance your clients’ beauty and health with services personalized to their individual lifestyles and health histories.
Keywords: client health clients diabetic clients