Business - Topic : communicating with customers

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What Irks at Work

September 1, 1997  | Article

No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.

Keywords: client issues   client relationships   communicating with customers   customer service  

Ask The Right Questions

June 1, 1996  | Article

Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.

Keywords: client surveys   communicating with customers   customer service   Paula Gilmore  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

To Be Treated Like a Professional, Act Like One

November 1, 1994  | Article

Read on for Kessler’s surefire tips to increasing earnings and building your clientele.

Keywords: communicating with customers   professional image   professionalism   tips  

Client-Centered Service Wins Every Time

November 1, 1993  | Article

These salon owners use a client feedback form to help them monitor the quality of their salon and its services.

Keywords: client surveys   communicating with customers  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.


Keywords: communicating with customers   customer service  

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Keywords: client records   client relationships   communicating with customers   lawsuits   professional liability  

The Joys of Soft Selling

April 1, 1992  | Article

Competition getting hot? Turn down the volume and get a little personal. For today’s clients, superior service and directed dialogue are the fastest routes to sales success.

Keywords: communicating with customers   retail sales skills   retailing  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

Keywords: communicating with customers  

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you

Keywords: communicating with customers   customer service   professionalism  

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