Business - Topic : customer service

1 - 15 of 189
Previous Next

Mining Online Reviews for Ways to Improve

September 14, 2015  | Article

There’s more to online reviews than just a star rating. Studying customer comments can help you determine what you’re doing right and, more importantly, what areas you should focus on for improvement.  

Keywords: customer feedback   customer service   Yelp  

Amp Up Your Offerings: Henna Tattoos

April 13, 2015  | Article

In the second installment of our new series, NAILS explores services you can easily add to your menu to increase your revenue and offer your clients convenience. This month, we take a look at henna tattoos.

Keywords: customer service   henna   upselling  

Best Tips to Upsell Services

March 11, 2015  | Article

Learn to increase your paycheck by making an extra sale or booking an unexpected appointment.

Keywords: business   customer service   marketing/promotions   salon services  

Crowdsourcing: What was your biggest nail service disaster?

March 1, 2015  | Article

This month we asked nail techs: What was your biggest nail service disaster?

Keywords: crowdsourcing   customer service   salon services  

Crowdsourcing: Clients on Cell Phones

January 28, 2015  | Article

This month we asked nail techs:  How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?

Keywords: cellphones in the salon   communicating with customers   crowdsourcing   customer service  

20 High-Touch Ideas for a High-Tech World

January 16, 2015  | Article

In the modern retail environment of commodity services and prices, consumers will pay a premium for old-fashioned customer service. Try any (or all) of these 20 high-touch customer service tips.

Keywords: customer service  

Crowdsourcing: How do react to negative feedback on Yelp?

December 1, 2014  | Article

This month we asked nail techs:How do you react to negative feedback on Yelp? Do you respond?

Keywords: crowdsourcing   customer service   Yelp  

Crowdsourcing: What are the best-selling retail items at your salon? What has a hard time selling?

November 1, 2014  | Article

This month we asked nail techs: What are the best-selling retail items at your salon? What has a hard time selling?

Keywords: crowdsourcing   customer service   retail boutique items   retailing  

Crowdsourcing: Do You Use an E-File?

September 1, 2014  | Article

This month we asked nail techs: Do you use an e-file?

Keywords: crowdsourcing   customer service   e-files  

Systems for Success

July 31, 2014  | Article

Improve your bottom line with Tech Success, a six-week program from Empowering You Consulting designed to empower you with five key business systems to be implemented into your everyday routine.

Keywords: coaching   consultants   customer service   professional consultants  

It’s the Little Things That Count: Make Your Client Feel Special

June 2, 2014  | Article

It’s crucial to make each and every client who walks in your door feel special. There are little things you can do that make a big difference and ultimately keep your clients coming back for more.

Keywords: customer service  

Double Teamed

May 28, 2014  | Article

“There are always two technicians working on a client at one time, even if they are just getting a manicure,” says Hiroko Fujikawa, owner of Mars The Salon.

Keywords: customer service  

A Truly Personalized Pedi

March 29, 2014  | Article

“We want to anticipate our clients’ needs and really cater to their likes and dislikes. No matter how many times they come in they can have a different pedicure combination,” says Shane Bird, director of spa operations for Skaná Spa.

Keywords: customer service   pedicures  

Whistle While You Work

February 21, 2014  | Article

Here’s a compilation of physical and mental activities — everything from stretching to rewiring — that can change your outlook and help you see that morning or midday cup of coffee as half full.

Keywords: customer service   ergonomics   healthy working   learning new techniques   Personal Trainer  

On the Road: The Loft

February 18, 2014  | Article

This hair and nail salon is nestled in a quaint, pedestrian-friendly strip of Old Town Camarillo, Calif. The Loft might draw you in with its spa services and bohemian decor, but clients say it’s the customer service that keeps them coming back.

Keywords: customer service   On The Road   salon profiles  

Featured Products & Promotions   |   Advertisement

Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

Industry Statistics for

View All


FREE Subscription

VietSalon is a Vietnamese-language magazine and the sister publication to NAILS. Click the link below to sign up for a FREE one-year bi-monthly subscription.

Subscribe to NAILS & SAVE!

Get a free preview issue and a Free Gift
Subscribe Today!

Please sign in or register to .    Close
Subscribe Today
Subscribe Today