Business - Topic : customer service

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Specialize or Diversify?

April 1, 2002  | Article

Can nail salons remain successful if they only offer nails?

Keywords: As I See It   customer service   nails-only salons  

You Can Fire Your Clients

March 1, 2002  | Article

Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.

Keywords: annoying clients   bad clients   communicating with customers   customer service   firing staff  

The Healing Power of Beauty Care

March 1, 2002  | Article

I asked my mother to bring my makeup bag to the hospital. Hearing my request, my doctor said, "She'll be out of here in a week," knowing that when a woman is ready to look her best she's on the road to recovery.

Keywords: As I See It   customer service   motivation  

Reader to Reader: How do you greet clients when they enter the salon?

February 1, 2002  | Article

One nail tech actually introduces clients to each other while they wait.

Keywords: client waiting time   customer service  

Keep Asking Clients What They Want

February 1, 2002  | Article

Even though it may seem like a client doesn't ever want to change, she usually likes to know that you haven't given up on her.

Keywords: As I See It   customer service  

Reader to Reader: How do you make your services special?

January 1, 2002  | Article

Give them your full attention and never neglect "the little extras."

Keywords: customer service   little extras  

How to Handle Customer Complaints

November 1, 2001  | Article

We hope these tips on soothing angry clients may help.

Keywords: client complaints   communicating with customers   customer service  

Unredeemed Gift Certificates: No Give No Take

November 1, 2000  | Article

Unredeemed gift certificates are not money in your pocket. Even if the expiration date is past (and the state decides that), the money paid still rightfully belongs to the intended gift recipient.

Keywords: customer service   gift certificates   Valentine's Day services   Virginia  

Tiered Pricing: Where Supply Meets Demand

October 1, 2000  | Article

Is multi-level pricing a solution for keeping the best nail technicians satisfied and motivated in their jobs? Some salons say yes, indeed.

Keywords: customer service   employee issues   finding/retaining staff   service pricing  

Reader to Reader

May 1, 2000  | Article

Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?

Keywords: customer service   fills   Reader to Reader   service pricing  

It’s the Best Time to Be in the Beauty Biz

January 1, 2000  | Article

Take advantage of these stressful times and cultivate your salon as the one place where technology does not invade, where being the fasters doesn’t necessarily mean being the best, and where clients can take a quick breather before getting back into the rat race.

Keywords: customer service  

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Leave it to the first female president of the BBSI to get to the real heart of our industry and put forth a call to action that was simply about being a little nicer to people and putting the human touch back into our business dealings.

Keywords: communicating with customers   customer service   motivation  

NAILS in Japan

September 1, 1999  | Article

In the Land of the Rising Sun, nail care is rising in popularity. As manufacturers jockey for market share and brand loyalty, Japanese nailists bring a flair for nail design and a perfectionist streak that has the world watching.

Keywords: California state regulations   CND   competitions   cosmetology schools   customer service  

Your Former Clients Tell Why They Left You

July 1, 1999  | Article

Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?

Keywords: client relationships   client retention   customer service  

When Inquiring Minds Want to Know: Doing Client Surveys

May 1, 1999  | Article

When you want to know what’s hot and what’s not with your clients, ask them!

Keywords: client surveys   customer service  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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