Business - Topic : customer service

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Body Language Tells Clients You’re Listening

January 1, 1996  | Article

Putting clients at ease begins with your body language, says Cathryn Myers, owner of The Nail Shop of Carroll-wood in Tampa, Fla.

Keywords: customer service  

Tip of the Month: Using an Undercover Client

December 1, 1995  | Article

Find out if your customer service is as good as you want it to be.

Keywords: customer service  

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

Keywords: communicating with customers   customer service  

Subtlety Signals Sophistication

May 1, 1995  | Article

Champagne and caviar are sophisticated; corned beef and cabbage are not. What else is sophisticated and what isn't?

Keywords: customer service   dress codes   massage   professional image   professionalism  

Nail Technician With A Nurse's Touch

February 1, 1995  | Article

Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.

Keywords: alternative careers   customer service  

A Welfare System That Works

January 1, 1995  | Article

“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”

Keywords: customer service   Milady  

Aliens Land On Earth And Other New Year's Predictions

January 1, 1995  | Article

Get ready! Predictions on where the nail industry is headed!

Keywords: As I See It   customer service   keeping your business competitive   staff management  

How do you Deal with Competitive Coworkers?

December 1, 1994  | Article

Readers give advice to an unfortunately common issue between coworkers. 

Keywords: business management   customer service   dealing with coworkers  

Do Your Clients Suffer From Latent Loyalty?

December 1, 1994  | Article

More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.

Keywords: client loyalty programs   customer service  

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service   receptionist  

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Keywords: customer service  

Winning Ways to Win New Clients

February 1, 1994  | Article

Rewarding current clients, befriending hairstylists, and joining the chamber of commerce are just a few ways to bring new clients into the salon.

Keywords: client referral systems   customer service   loyalty programs  

The Menu is the Message

October 1, 1993  | Article

The salon brochure informs them of Michael’s Standard of Excellence program.

Keywords: customer service   Ohio   promotional material   service menus  

Las Vegas: Land of the Large Salons

August 1, 1993  | Article

Owners of the largest salons in Las Vegas say the right location, the right people, and a desirable atmosphere helped them achieve their size, but after that it was just plain hard work.

Keywords: customer service   Las Vegas salons   technology  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.


Keywords: communicating with customers   customer service  

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