July 1, 1993
Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.
January 1, 1992
Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.
April 1, 1991
Start by giving clients know-'em'dead service instead of lowering your prices.
March 1, 1991
If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.
February 1, 1991
How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.
December 1, 1990
Demonstrate your commitment with swift, courteous action
As a nail tech it is tempting to specialize in one area, but limiting yourself will result in lost clients, especially in today's recession.
December 1, 1988
I remain bouyantly optimistic about the nail industry, its status, and its future.
July 1, 1986
Too often the minor things, the miscellaneous details can mean the big difference in the way your customers view you and your salon.
You should know the importance of interacting with your client, with making her feel well treated, pampered.
February 1, 1983
What you don’t know is probably hurting you
Kym Lee, a Look Back in Pictures14 photos
InternatioNAILS: Mexico and Central America20 photos
Microdermabrasion is a skin-freshening technique that helps repair skin by deep exfoliation; involves a device likened to a fine sandblaster that...
What are reasonable terms for a non-compete contract?
How do I announce to my clients that I will be moving to a new salon?
The new products I’m using are adding time to each appointment. How do I adjust my schedule?
Why isn’t my Gelish application curing properly?
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
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