Business - Topic : customer service

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Nail Technician With A Nurse's Touch

February 1, 1995  | Article

Janeice Spicer, a licensed vocational nurse, went back to school two years ago to pursue a career that she thought would better utilize her natural born talents.

Keywords: alternative careers   customer service  

A Welfare System That Works

January 1, 1995  | Article

“To practice good ethics is to be concerned about the public welfare, the welfare of individual clients, your reputation, and the reputation of the profession you represent.”

Keywords: customer service   Milady  

Aliens Land On Earth And Other New Year's Predictions

January 1, 1995  | Article

Get ready! Predictions on where the nail industry is headed!

Keywords: As I See It   customer service   keeping your business competitive   staff management  

How do you Deal with Competitive Coworkers?

December 1, 1994  | Article

Readers give advice to an unfortunately common issue between coworkers. 

Keywords: business management   customer service   dealing with coworkers  

Do Your Clients Suffer From Latent Loyalty?

December 1, 1994  | Article

More than anything else, a loyal client base forms the foundation of a successful career in the beauty industry.

Keywords: client loyalty programs   customer service  

Opportunity Only Rings Twice

May 1, 1994  | Article

A client’s first telephone experience with your salon should include a quick response and a cheery hello.

Keywords: customer service  

Perks That Keep Clients Coming Back for More

April 1, 1994  | Article

Keywords: customer service  

Winning Ways to Win New Clients

February 1, 1994  | Article

Rewarding current clients, befriending hairstylists, and joining the chamber of commerce are just a few ways to bring new clients into the salon.

Keywords: client referral systems   customer service   loyalty programs  

The Menu is the Message

October 1, 1993  | Article

The salon brochure informs them of Michael’s Standard of Excellence program.

Keywords: customer service   Ohio   promotional material   service menus  

Las Vegas: Land of the Large Salons

August 1, 1993  | Article

Owners of the largest salons in Las Vegas say the right location, the right people, and a desirable atmosphere helped them achieve their size, but after that it was just plain hard work.

Keywords: customer service   Las Vegas salons   technology  

Staying Cool When Your Client Isn’t

July 1, 1993  | Article

Have a feisty client on your hands? Try these time-tested techniques for smoothing out her rough edges.

 

Keywords: communicating with customers   customer service  

Open Doors, Open Floors - Making Your Salon Handicapped Accessible

January 1, 1992  | Article

Creating salon access for disable people is not only a matter of eliminating physical barriers, but also getting rid of fear.

Keywords: customer service   special needs clients  

Customer Service Ideas for Battling Discount Salons

April 1, 1991  | Article

Start by giving clients know-'em'dead service instead of lowering your prices.

Keywords: customer service   discount salons   keeping your business competitive  

Editor's note: Take Better Care of What You Have

March 1, 1991  | Article

If it is indeed true that people take better care of what they have, then your business will also thrive despite the recession.

Keywords: customer service   recession  

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

Keywords: communicating with customers   customer service   discount salons   keeping your business competitive  

Encyclopedia

A business structure that is common in the professional salon industry, booth rental is essentially a landlord-tenant arrangement between salon...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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