April 29, 2013
Discharging an associate, particularly one who has been with you for some time, will always be stressful for both you and her. Be certain to go about it methodically and with forethought.
January 1, 2005
It is better to turn down business, referring business to another salon, than to keep employees that I cloud your space with their negative attitude.
March 1, 2002
Dealing with a nightmare client isn’t a nail tech’s favorite part of the job, but it can be done in a quick and relatively painless manner. From writing letter to being Straightforward with her from the start, you can Straight that chronic complainer out or clump her for good.
May 1, 1997
Written employee guidelines are a salon Owner’s best defense against employee’ misunderstanding or even worse, a wrongful termination lawsuit.
August 1, 1992
When you have no choice but to let an employee go, follow these important steps to protect yourself from angry ex-employees and from the labor board.
CND VIP Brand Summit16 photos
Holiday Retail Made Easy35 photos
What are reasonable terms for a non-compete contract?
How do I announce to my clients that I will be moving to a new salon?
The new products I’m using are adding time to each appointment. How do I adjust my schedule?
Why isn’t my Gelish application curing properly?
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
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