September 1, 2000
Suggestions range from being direct to adopting a "three strikes and you're out" rule.
May 1, 2000
Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?
April 1, 2000
Readers share tips on marketing by using everything from advertising to using gift certificates.
March 1, 2000
Free time is a precious commodity for busy techs. So when you've got it, don't waste it! See how these techs and salon owners spend their unscheduled time.
October 1, 1999
First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.
January 1, 1998
Some salons look at it as a customer service issue, others as a time-saving help.
July 1, 1997
Topping the list are Dennis Rodman, Oprah, and Rosie O'Donnell.
April 1, 1997
Readers' tastes run from classical to techno to Enya.
April 1, 1996
"How we, as a manufacturer, help the salon professional make it is in the area of services and the sale of homecare products"
February 1, 1996
Readers do such sweet gestures as baking cookies to offering special free services.
January 1, 1996
When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.
March 1, 1995
We asked our readers what their very best promotions were during last year.
December 1, 1994
If you think there’s nothing funny about the salon business, think again. NAILS ’readers recount some of their most unforgettable moments.
August 1, 1994
This month's reader to reader offers suggestions including taking turns on walk-ins.
September 1, 1993
Readers respond with customer-friendly ideas like shortening a service or asking a customer to visit another technician.
Kym Lee, a Look Back in Pictures14 photos
InternatioNAILS: Mexico and Central America20 photos
What are reasonable terms for a non-compete contract?
How do I announce to my clients that I will be moving to a new salon?
The new products I’m using are adding time to each appointment. How do I adjust my schedule?
Why isn’t my Gelish application curing properly?
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
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