Business - Topic : Reader to Reader

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Reader to Reader: How Do You Gently “Fire” Clients?

September 1, 2000  | Article

Suggestions range from being direct to adopting a "three strikes and you're out" rule. 

Keywords: annoying clients   difficult clients   Reader to Reader  

Reader to Reader

May 1, 2000  | Article

Where you send in the questions, and your fellow readers supply their answers. This month, you asked: Do you charge for nail repairs during fills?

Keywords: customer service   fills   Reader to Reader   service pricing  

Reader to Reader: How do you market your salon?

April 1, 2000  | Article

Readers share tips on marketing by using everything from advertising to using gift certificates. 

Keywords: advertising/promotions   client referral systems   gift certificates   marketing/promotions   Reader to Reader  

What do you do when you’re not with a client?

March 1, 2000  | Article

Free time is a precious commodity for busy techs. So when you've got it, don't waste it! See how these techs and salon owners spend their unscheduled time.

Keywords: preventing burnout   Reader to Reader   time management  

Reader to Reader: How Do You Handle No-shows?

October 1, 1999  | Article

First, I listen to the reason for the absence. Then, after deciding if the appointment was forgotten or just last in importance, I charge $10 extra for each hour booked by the client.

Keywords: no-shows   preventing no shows   Reader to Reader  

Reader to Reader: Do Clients Remove Their Own Polish?

January 1, 1998  | Article

Some salons look at it as a customer service issue, others as a time-saving help. 

Keywords: Reader to Reader   time management   time-saving tips  

Reader to Reader: If You Could Do Anyone’s Nails, Who Would You Choose?

July 1, 1997  | Article

Topping the list are Dennis Rodman, Oprah, and Rosie O'Donnell.

Keywords: celebrities   celebrity nails   Reader to Reader  

Reader to Reader: What Type of Music Do You Play in Your Salon?

April 1, 1997  | Article

Readers' tastes run from classical to techno to Enya. 

Keywords: customer service   Reader to Reader  

Should Professional Nail Products Be Sold Over the Counter?

April 1, 1996  | Article

"How we, as a manufacturer, help the salon professional make it is in the area of services and the sale of homecare products"

Keywords: CND   IBD   professional-only products   Reader to Reader  

What Valentine’s Day Promotions Do You Offer?

February 1, 1996  | Article

Readers do such sweet gestures as baking cookies to offering special free services. 

Keywords: client gift ideas   Reader to Reader   seasonal promotions   Valentine's Day services  

How Do You Keep Clients When an Employee Leaves?

January 1, 1996  | Article

When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.

Keywords: client relationships   employee issues   Reader to Reader  

Reader To Reader: What Was Your Most Successful Promotion In 1994?

March 1, 1995  | Article

We asked our readers what their very best promotions were during last year.

Keywords: marketing/promotions   Reader to Reader   Success   tips  

Read 'Em and Laugh

December 1, 1994  | Article

If you think there’s nothing funny about the salon business, think again. NAILS ’readers recount some of their most unforgettable moments.

Keywords: client issues   clients   Reader to Reader  

How Do You Handle Walk-Ins?

August 1, 1994  | Article

This month's reader to reader offers suggestions including taking turns on walk-ins.

Keywords: Reader to Reader   walk-in clients  

Reader to Reader: How Do You Deal With Chronic Client Tardiness?

September 1, 1993  | Article

Readers respond with customer-friendly ideas like shortening a service or asking a customer to visit another technician. 

Keywords: late clients   Reader to Reader  

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