Topic : Bryan Durocher

1 - 7 of 7

Customer Service: Going the Extra Mile

March 5, 2010  | 

By Bryan Durocher, Durocher Enterprises  I just opened my mail last night and was pleasantly surprised to see my Marriott’s Gold Elite card enclosed in the envelope. In 2009 I had not stayed the required 50

Keywords: Bryan Durocher   customer service  

Frontline Service Super Stars

December 21, 2009  | 

By Bryan Durocher, Durocher Enterprises  Salon and spa clients have hundreds of choices for beauty services, so the goal is to provide them with the best complete salon and spa experience they have ever had. That

Keywords: Bryan Durocher   owner issues   retailing  

The Rule of Retail Placement: Location, Location, Location

November 24, 2009  | 

By Bryan Durocher, Durocher Enterprises We all know the location of a salon is absolutely essential to the success of the business. The same theory applies when selecting where a product is going to be placed

Keywords: Bryan Durocher   retailing  

Countdown to Christmas, Part 2: Don’t Get Scrooged!

November 2, 2009  | 

By Bryan Durocher, Durocher Enterprises  One of the biggest challenges during the holiday season is combating the stress our clients put themselves under. The salon is a safe haven from the pressures of the world and

Keywords: Bryan Durocher   customer service  

Countdown to Christmas, Part 1

September 16, 2009  | 

By Bryan Durocher, Durocher Enterprises  We just finished the barbecues of Labor Day and it is hard to think about the winter holidays. However it is that time of the year already. We have to prepare

Keywords: Bryan Durocher   retailing  

Ask Bryan: Q&A With a Success Coach

August 14, 2009  | 

By Bryan Durocher, Durocher Enterprises  Q: How do you feel about giving discounts off services? A: I am not a big discounter. I believe it attracts a couponing type of client who is just moving around looking

Keywords: Bryan Durocher   clients   owner issues   Q&A   retailing  

Hire Hard, Manage Easy

June 24, 2009  | 

By Bryan Durocher, Durocher Enterprises  A great business starts with a great team. Hire the right people and they will make you money and save you headaches. Keep in mind that as an owner, you are

Keywords: Bryan Durocher   owner issues  

Encyclopedia

The governing and oversight body for the cosmetology industries in each state; the composition of state boards vary by state, and authority varies wid...
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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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