August 21, 2012
| Article
Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value
Keywords: client complaints communicating with customers
July 1, 2010
| Article
The amount of odor is directly related to how quickly a liquid evaporates. That means preventing the rapid evaporation of liquids can lower the odor in the environment.
Keywords: air filtration air quality client complaints manufacturers educators NSI
September 1, 2009
| Article
The manicurist-aka Rebecca Seals has returned! Sit back for a chuckle while she reprimands clients who use and abuse their techs.
Keywords: Ask the Manicurist client complaints customer service humor service pricing
April 1, 2008
| Article
You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.
Keywords: client complaints customer service humor service pricing
