Topic : client issues

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Crowdsourcing: Do you socialize with clients outside of the salon?

May 12, 2015  | Article

This month we asked nail techs: Do you socialize with clients outside of the salon? Why or why not?

Keywords: client issues   client relationships   crowdsourcing  

Full Service: All Product Supplied at Salon

April 15, 2015  | Blog Post

Maggie is not too keen on clients bringing in their own nail supplies.

Keywords: acrylics   client issues  

Then Make Something Up!

December 5, 2014  | Blog Post

Maggie is tired of clients who don’t feel chatty.

Keywords: client issues  

You Don’t Have to Go Home...

November 14, 2014  | Blog Post

Maggie still has plenty to do after the last client of the day leaves.

Keywords: client issues  

Crowdsourcing: If you could change one thing about your work environment, what would it be?

August 5, 2014  | Article

This month we asked nail techs: If you could change one thing about your work environment, what would it be?

Keywords: client issues   salon decor/design  

Week Two: Real Live Humans!

July 14, 2014  | Blog Post

You may recall that I was worrying about working on clients last week. Well, it turns out that real, live clients caused me a couple of headaches in week two.

Keywords: client issues   schools   student issues  

Walk-ins or No Walk-ins?

July 2, 2014  | Article

Do you give walk-ins the red light, yellow light, or green-light-go? Consider which of these salon policies will help you increase client traffic.

Keywords: client issues   clients   walk-in clients  

I Wish They Had Told Me...

June 25, 2014  | Blog Post

Maggie says if she’d known then what she knows now about the business, she might have chosen a different career.

Keywords: client issues   nail tech issues  

People Done Lost Their Minds

May 28, 2014  | Blog Post

Maggie and her fledgling employee Baby Bird are dealing with client scheduling drama.

Keywords: client issues   client scheduling  

Trust Me, I’ve Done This Before

April 30, 2014  | Blog Post

Maggie wonders why it is that clients still don’t know how to sit and extend their hands properly.

Keywords: client issues   clients  

Spring Fever

March 14, 2014  | Blog Post

It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.

Keywords: client issues   clients   Maggie Franklin  

The Truth About White Spots

February 11, 2014  | Blog Post

We commonly speculate whether white spots, strips, and areas on the nails are caused by dehydration or damage. Those of us who consider ourselves well-educated and competent have viewed the white spots on the nails from

Keywords: client issues  

Crowdsourcing: Client No-Shows

February 3, 2014  | Article

This month we asked nail techs: How do you deal with client no-shows?

Keywords: client issues   client relationships   client scheduling  

Is a No-Tipping Policy Right for You?

November 30, 2013  | Article

If tomorrow morning you posted a sign that said “no tips please,” what do you think would be the impact? No-tipping policies in salons, spas, and waxing studios are slowly but surely changing the way clients not only pay, but view their nail service professionals.

Keywords: client issues   clients   tipping   tips  

Time to Reexamine Our Customer Service

July 26, 2013  | Blog Post

Customer service is a dying art. I have run into such poor customer service lately that it has made me reexamine my own service to make sure I haven’t let it go slack in the hustle

Keywords: business building   client issues  

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