Topic : client issues

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Tech-to-Tech: How Did You Improve Your Service Times?

May 31, 2011  | 

It seems that a lot of you did consider yourself slow! If you feel like you have the technique down, what can you possibly do to speed up? I’m sure you are tired of hearing it,

Keywords: client issues   tech-to-tech sharing   troubleshooting  

What Do You Do When You're Having a Bad Day?

May 18, 2011  | 

Ever had a bad day? Not a wimpy bad day like you ran out of Fruit Loops and had to eat Cheerios bad day, but the kind where the alarm goes off in the middle of

Keywords: client issues   healthy working   tech-to-tech sharing  

Response to Wiggly Clients

May 11, 2011  | 

The response to the problem client blog was great!  I would like to carry it over into another blog to address something that so many of you commented on having — wiggly clients! I put it

Keywords: client issues   tech-to-tech sharing  

Before You Write That Problem Client Off …

May 6, 2011  | 

Do you have problem clients? I bet a face or two just popped into your mind’s eye! What do you consider a problem client? Some issues that we run into are not necessarily that the person

Keywords: business building   client issues   tech-to-tech sharing  

Tech-to-Tech Sharing: What Are Your Favorite Resources?

April 5, 2011  | 

Have you ever heard the tip debates asking if we prefer to be thought of as a waitress or as a doctor-type person? I’m not touching the whole tipping debate with a 10-foot pole today, but

Keywords: client issues   healthy working   tech-to-tech sharing  

Would You Be OK If Your Phone or Computer Crashed?

April 1, 2011  | 

How much of a tech junkie are you? Could you live without your laptop? Is your cell phone nearly a lifeline? To that end what would happen if one or both of them crashed, were stolen, or

Keywords: client issues   social media   tech-to-tech sharing   troubleshooting  

Create a No-Show Policy (and Post It!)

January 3, 2011  | 

Everyone is busy at the holidays; we all have things to do and limited time to get them done. While in the salon everyone is putting in extra time and really crunching to meet the holiday

Keywords: business building   client issues  

My Worst Client Ever

January 1, 2011  | Article

Most likely, the majority of your clients are people you enjoy, who give you energy, who make it easy to love your job. But there’s always that one.

Keywords: client issues   client relationships  

Help Clients Prepare for a Visit to the Nail Doctor

December 1, 2010  | Article

Be an informed patient by avioding common mistakes and misperceptions about a visit for you first nail evaluation. 

Keywords: client issues   nail diseases   working with doctors  

On My Mind: Why I'm Your Least-Favorite Client

September 1, 2010  | Article

I’m the perfect example of do as I say, not as I do. So as such a lackadaisical client, what does it take for me to come back for repeat visits?

Keywords: building your clientele   client issues   clients   customer service   Hannah Lee  

Out of Mouths of Clients

April 1, 2010  | Article

Sometimes the things clients say are music to your ears; other times they can make you cringe. We asked nail techs to tell us their favorite, and least favorite, things to hear from clients.

Keywords: client issues   clients   reader surveys   referrals  

Ask the Manicurist: December 2008

December 1, 2008  | Article

Ho ho ho. Tee hee hee. The Manicurist — aka Rebecca Seals — offers her unique take on holiday happenings at the salon.

Keywords: Ask the Manicurist   client issues   client relationships   client scheduling   customer service  

Ask the Manicurist

September 1, 2008  | Article

You first met The Manicurist — aka Rebecca Seals — in our April issue and judging by your response, you enjoyed her “pull no punches” attitude. Here’s her take on free repairs, last-minute changes, long-winded excuses, and other headaches of daily salon life.

Keywords: client issues   client relationships   humor   nail repairs   service pricing  

Ask the Manicurist: Client's Awkward Questions by Someone Who Knows!

August 1, 2008  | Article

Tired of biting your tongue where your clients’ misdeeds are concerned? Let The Manicurist tell it like it is. This beauty industry veteran doesn’t pull any punches when it comes to salon etiquette and client complaints. Share these pages with your clients — if you dare.

Keywords: client issues   humor  

Pick a Color, Pick a Stick

June 1, 2008  | Article

This clever idea for displaying polish colors allows a client to pick a color on a stick and hold it next to her skin, and the bouquet of nails makes a lovely focal point too.

Keywords: client issues   organizing supplies   polish   product displays  

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