Topic : client relationships

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The Right Response

September 1, 2008  | Article

We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.

Keywords: business   client relationships   clients   hard-to-please clients  

Behind The Scenes: It's All About Human Relations

July 1, 2008  | Demo

After 18 years in the Human Relations field, June Sierra decided to become a nail tech.

Keywords: client relationships   colored gels   Light Elegance   manufacturers educators  

Through Thick and Thin: A Glimpse at Long-Term Tech-Client Relationships

December 1, 2007  | Article

We all know how special the relationship is between nail technician and client. Technician always hold a special place for clients that have been with them the longest, whether it’s only a couple years or more than 20. We asked technicians to share their stories about their longest standing clients.

Keywords: client relationships  

Drawing the Line

May 1, 2007  | Article

There is definitely such a thing as being “too nice.” Don’t let yourself get trampled over by your clients, coworkers, or boss. Four industry consultants show you how to set healthy workplace boundaries in the salon.

Keywords: client issues   client relationships   customer service  

7 Rules for Building Client Relationship

January 1, 2007  | Article

Never underestimate the importance of building client relationships. Ultimately, it separates us from the guys down the street — which is critical in today's nail industry.

Keywords: building your clientele   business building   client relationships  

Ten Ways to Pacify an Angry Client

November 1, 2006  | Article

In a perfect world you would never have an unhappy client. But like it or not, some day you'll have a tough customer who needs to be handled with diplomacy and tact. These 10 steps will help you through and teach you something in the process.

Keywords: client issues   client relationships  

Readers Respond: Who Owns the Client? Salon or Tech?

August 1, 2006  | Article

The answer can vary from owner, to tech, to both, or none of the above. We asked three beauty professionals for their opinion and you can see that the answer is not clear-cut..

Keywords: client relationships   client retention  

Find Lost Clients to Find Lost Income

February 1, 2006  | Article

While it’s always important to find new clients, don’t forget the ones you’ve lost along the way. If you can discover why they left, you can determine the best technique to woo them back.

Keywords: building your clientele   client relationships   client retention   customer service  

Keep 'Em Coming Back for More

September 1, 2005  | Article

Doing a stunning new set of nail enhancements on a first-time customer does not always guarantee a full book. Try these tips, from the fingertips up, to turn a new face into a committed standing client.

Keywords: cancellation fees   client consultation   client relationships   marketing/promotions   standing appointments  

Clients Tell us What They Love About You

August 1, 2004  | Article

Do you ever look across the table and feel the urge to ask your clients, “Do you like me? Do you really, really like me?” Of course you do. And it’s only natural. We all need some positive feedback from time to time. So we conducted a little survey to find out what attracts clients to your salon and why they love you

Keywords: client relationships   clients   customer service  

You Don’t Need Primer For This Kind of Bonding

June 1, 2003  | Article

Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?

Keywords: client relationships   clients  

The Eleven Client Commandments

October 1, 2000  | Article

Nail techs aren’t the only ones who can benefit from sticking to a code of conduct.

Keywords: client ethics   client issues   client relationships   client scheduling   clients  

Your Former Clients Tell Why They Left You

July 1, 1999  | Article

Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?

Keywords: client relationships   client retention   customer service  

“It Just Popped Off” [and Other Lies Our Clients Tell Us]

June 1, 1999  | Article

Just when you thought you had heard it all, she tells you another tall tale about how her nail broke off, polish got smudged, or how she forgot her checkbook. Nail technicians share their collection of innocent fibs, exaggerations, and outright lies.

Keywords: client relationships   humor  

Just My Opinion: A Client’s Point of View

March 1, 1999  | Article

A client talks about her own perspective getting her nails done and what she'd like to see different. 

Keywords: American International Industries   client relationships   clients   discount salons  

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