October 1, 2006
Wouldn’t an extra $10,000 a year make things so much easier? In the spirit of this HOW- TO issue, I’m going to tell you a few, mostly simple, ways to pad your wallet without doing time.
Keywords: building your clientele client relationships client scheduling money profitablity
August 1, 2006
The answer can vary from owner, to tech, to both, or none of the above. We asked three beauty professionals for their opinion and you can see that the answer is not clear-cut..
Keywords: client relationships client retention
February 1, 2006
While it’s always important to find new clients, don’t forget the ones you’ve lost along the way. If you can discover why they left, you can determine the best technique to woo them back.
Keywords: building your clientele client relationships client retention customer service
September 1, 2005
Doing a stunning new set of nail enhancements on a first-time customer does not always guarantee a full book. Try these tips, from the fingertips up, to turn a new face into a committed standing client.
Keywords: cancellation fees client consultation client relationships marketing/promotions standing appointments
August 1, 2004
Do you ever look across the table and feel the urge to ask your clients, “Do you like me? Do you really, really like me?” Of course you do. And it’s only natural. We all need some positive feedback from time to time. So we conducted a little survey to find out what attracts clients to your salon and why they love you
Keywords: client relationships clients customer service
September 1, 2003
You have only one chance to make a great first impression on new clients.
Keywords: building your clientele client relationships first impressions
June 1, 2003
Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?
Keywords: client relationships clients
October 1, 2000
Nail techs aren’t the only ones who can benefit from sticking to a code of conduct.
Keywords: client issues client relationships client scheduling clients
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
Keywords: client relationships client retention customer service
June 1, 1999
Just when you thought you had heard it all, she tells you another tall tale about how her nail broke off, polish got smudged, or how she forgot her checkbook. Nail technicians share their collection of innocent fibs, exaggerations, and outright lies.
Keywords: client relationships humor
March 1, 1999
A client talks about her own perspective getting her nails done and what she'd like to see different.
Keywords: American International Industries client relationships clients discount salons
September 1, 1997
No-shows, nit-pickers, the perpetually tardy — clients can drive you nuts. Sure, we love them, need them, and can’t live without them, but annoying habits and bothersome behaviour can drive even the most well-balanced nail profession to the brink. NAILS asked the crews of two Salon-of-the-Year-award-winning establishments to share their biggest client pet peeves.
Keywords: client issues client relationships communicating with customers customer service
January 1, 1996
When an employee leaves, I have the other nail technicians greet her clients and offer them the same wonderful service that they received before.
Keywords: client relationships employee issues Reader to Reader
December 1, 1995
You probably have pet peeves about your clients, but have you ever wondered what they say about you? We spoke to some nail care clients about their technicians and got some surprising answers.
Keywords: client issues client relationships
November 1, 1995
How do women really feel about their own beauty quotient? A fascinating study commissioned by New Woman magazine uncovered some compelling answers.
Keywords: client relationships industry research