February 1, 2006
While it’s always important to find new clients, don’t forget the ones you’ve lost along the way. If you can discover why they left, you can determine the best technique to woo them back.
February 1, 2004
July 1, 2001
If it costs five times more to attract a new client than to keep an old one, doesn’t it make sense to spend something on a customer loyalty program? Learn to say thank you to clients in a way that keeps them coming back.
July 1, 1999
Have you ever wondered as you review old appointment books or clean out your client card file, where some of these people disappeared to? Or, better yet, why they left?
April 1, 1998
Hidden in a thick of grand old oaks and elms along a 15-mile stretch of Lake Michigan is one of the nation's best-kept secrets. Privacy and anonymity are sacrosanct in this close-knit community where the living legacies of some of the most prosperous entrepreneurs of the Industrial Revolution reside.
August 1, 1995
This salon owner was so intend on bringing in NEW clients that she didn't realizing she was losing customers like me because we felt ignored.
August 1, 1994
Clients who stay with you for years become not just a steady source of income and referrals, but they can also become good friends.
Nails From the 2015 Met Gala22 photos
On the Road with Hannah Lee34 photos
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
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