February 22, 2016
Milady educational trainer Patti Wanamaker recommends using customer surveys to gather key insights to what your customers think about you and your services.
Keywords: client retention client surveys
September 6, 2013
Developed by podiatrist Dr. Robert Spalding and nail tech Athena Elliott, SafeSalonRating is a mobile app designed for consumers to evaluate a salon’s level of sanitation, education, and professionalism based on a five-star rating.
Keywords: client surveys
September 1, 2007
You know what you do to meet safety and sanitation regulations, but how do you get that vital information across to your clients? NAILS can help. Check out these marketing tools designed to help educate your clients on how you protect them.
Keywords: client surveys communicating with customers salon sanitation sanitation marketing
February 2, 2007
The Professional Beauty Association (PBA) recently released an its first-ever Salon and Day Spa 2007 Consumer Trend Report.
Keywords: client surveys consumer concerns Professional Beauty Association
July 1, 2006
A poll by Spa-addicts.com reveals what women really think of the spa experience.
Keywords: client surveys spas
March 1, 2005
A client survey, conducted in conjunction with Allure Magazine, has some good news for professional salons.
Keywords: As I See It client surveys
June 1, 2001
It doesn’t take much to cater to — and keep — the customers you have.
Keywords: client surveys marketing/promotions
May 1, 1999
When you want to know what’s hot and what’s not with your clients, ask them!
Keywords: client surveys customer service
June 1, 1996
Customer surveys are a road map for change. The progressive salon owner and her staff should give out these quick and easy questionnaires at least once a year to find out what’s going wrong — and right.
Keywords: client surveys communicating with customers customer service Paula Gilmore
May 1, 1995
The most effective tool I’ve found to learn more about my clientele is the customer survey. Surveys can help you create a marketing plan that helps you effectively attract and keep the clients you want.
Keywords: client surveys marketing research marketing/promotions
November 1, 1993
These salon owners use a client feedback form to help them monitor the quality of their salon and its services.
Keywords: client surveys communicating with customers customer feedback