March 21, 2014
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Maggie stood up a client — sort of.
Keywords: appointment tracking clients
March 14, 2014
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It happens every year around this time — it’s still light outside when most people are getting out of work. It’s not raining. It’s not cold, but it’s not hot yet. Everything is green. People get spring fever.
Keywords: client issues clients Maggie Franklin
March 5, 2014
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Something that has changed during the time I’ve been doing nails is the proliferation of antidepressants available and the number of people they’re being prescribed to.I’ve put some effort into understanding selective serotonin reuptake
Keywords: clients
February 26, 2014
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It started with a simple inquiry from a prospective client who e-mailed to say that she wanted to book an appointment with me, but first she wanted to know if I did “full acrylic and not
Keywords: clients marketing/promotions salon services
February 14, 2014
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I have been on the great quest for the Perfect Product [insert sound of angels singing] but, alas [dramatic sigh], I fear there is none.Part of the problem comes from looking at techs posting pictures to
Keywords: clients salon services
February 12, 2014
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I know I’ve mentioned in the past that I have never had so many “walk-ins” since I moved to a private office on the fourth floor of a semi-secure office building. I blame the Internet —
Keywords: clients
January 29, 2014
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The other day, I was walking down the hallway to my salon just as the massage therapist next door was coming out of her room. She informed me that one of our other neighbors — an
Keywords: Art of Nailz clients
January 22, 2014
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I’ve always refused to make reminder calls. In part, because it’s a time-consuming pain in the patootie. Especially for a night owl like me who’s already fighting to survive in a diurnal society. Most people expect
Keywords: Art of Nailz clients
January 10, 2014
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This morning I was waiting on a client when she texted to give me a heads up that she was “running 10 late.” I usually mark off a little extra time for this particular client to
Keywords: clients
January 8, 2014
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I am working on a “professionally” worded e-mail template to “politely” explain my reasons for deactivating the self-booking feature on my online booking system for certain clients — or would-be clients, or wannabe clients, or whatever
Keywords: clients
December 27, 2013
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For years I have tried to come up with a plan for some sort of end-of-year reward/punishment — yes, punishment — program for my clients based on their behavior throughout the year.Lots of business do this
Keywords: clients
December 18, 2013
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It’s been a year since I implemented online booking. For the most part, it has been a great addition to the way I do business. It saves me time, it ended most of the phone tag,
Keywords: clients
December 12, 2013
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So a new client comes in the other day for a full set. She tells me that she’s been stalking me online for a while and loves my work. But she has a regular nail tech,
Keywords: clients
December 11, 2013
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Every time I see an ad or an article or some industry quip about ways to keep busy during the “winter slump” my eyes bug out of my head and I catch my breath. What “winter
Keywords: clients
December 4, 2013
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I have worked very hard to set up my workstation in a manner that is ergonomic for me. I put thought into it when I designed my desk. I thought about it when I bought my
Keywords: clients nail tech issues
