Topic : clients

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PostSecret: Love, Your Clients

April 16, 2008  | 

In our May issue, we are running a story called “50 Things Your Clients Wish You Knew.” In it, real clients shared with NAILS the good, the bad, and the ugly of what they think of

Keywords: clients   Hannah Lee  

Ride the Train

April 1, 2008  | 

I feel like the success train isn't hurling down a mountain and out of control anymore! We are climbing up the mountain, and new people are coming on board every day. The entire salon has climbed

Keywords: clients  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

Woman on Fire

March 28, 2008  | 

When you combine great desire and tracking on a regular basis, you see BIG results. Adrienne is on fire! I couldn't believe the turnaround in the past few weeks. From solid greetings and closes from the

Keywords: clients   Heather Goodwin   retailing   salon services  

Schedule Control

March 21, 2008  | 

It’s so exciting that Adrienne is finally making a name for herself and for her unique services. In a land that had never heard of "gel toes" she broke down the barriers by providing services to

Keywords: clients   Heather Goodwin   salon services   scheduling  

Keep on Keeping On

March 13, 2008  | 

The past two weeks have been great, but as I looked at scheduled appointments for this week, there were quite a few empty spots. So that presents me with two challenges: maintaining my uphill climb in my

Keywords: clients  

Following Up with Follow Ups

March 7, 2008  | 

Adrienne had another week with six new clients! Her numbers are consistently climbing, and stability is on the way. Good thing she continues to track her results though. Tracking tells a story, and this week was

Keywords: clients   Heather Goodwin  

Shopping Around For More Retail

February 28, 2008  | 

Another turnaround week in my appointment book has been very encouraging. I saw nine new clients. Several of those were a result of a marketing piece that gave a complimentary mini service, with a discount if

Keywords: clients   retailing   salon services  

On Track with Tracking Results

February 25, 2008  | 

Wow, it’s so exciting to talk with Adrienne now — just a few weeks ago she was ready to throw in the towel, and now her business seems to be taking off! This past week proved

Keywords: clients   Heather Goodwin   retailing   salon services  

Daring Demo…That Pays Off!

February 15, 2008  | 

Well, this week has been good for new clients finding the spa online and for new services being tried out. As Heather said, I had a great Saturday! Add-on services, new people, and open minds all just

Keywords: clients  

Add-Ons Add Up

February 12, 2008  | 

Well, it always amazes me that when you put a bug in someone's ear, great things come out of it! This past week has been a true eye opener for Adrienne. In our last conversation, one

Keywords: clients   Heather Goodwin   salon services  

Salon Swap

January 1, 2008  | Article

Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…

Keywords: business building   clients   customer service   keeping your business competitive   salon decor/design  

Q & A: Core Clientele

December 21, 2007  | 

Your salon appears to be very upscale. What type of customers are you catering to?Michelle Hi Michelle, As you noted, my salon targets an affluent crowd. Studio City is a high-income area near Hollywood, so we’re targeting young

Keywords: clients  

Q & A: Noise Levels

May 18, 2007  | 

I don’t like the idea of the floating walls between each manicure station and the next. You said the stations make for a more private service, but are they going to be sound proof? Everyone is

Keywords: clients   Q&A   salon decor/design  

Leaps and Bounds

May 4, 2007  | 

On a roller coaster, you know that feeling you get after you've finally made it to the top and your coaster car starts on that first big plunge? That's how I feel when I think about

Keywords: clients   public relations   salon decor/design  

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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