Topic : clients

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The Right Response

September 1, 2008  | Article

We can daydream all we want about what we would like to say, but finding the right response for hard-to-please clients is the better choice — and ultimately yields more satisfying results.

Keywords: Business   client relationships   clients   hard-to-please clients  

Summer Strategies

August 13, 2008  | Blog Post

When it’s slow, you hope that all of the seeds you've planted with past and present clients start to blossom. That is what happened the past week. I finally had a full book, and some of

Keywords: clients   retailing  

Obama Enlists Salon Owners in Registering Voters

August 12, 2008  | Blog Post

In an effort to increase voter registration in the African-American community, the Obama campaign launched the National Barbershop and Beauty Salon Voter Registration Campaign last weekend at the Bronner Bros. International Hair Show in Atlanta. According

Keywords: clients   Hannah Lee   legislation  

Solutions to Summer Slowdown Issues

August 6, 2008  | Blog Post

It’s so easy when things are tough in the economy to think, “Well, I’m not the only one”. That thought process will cause you to close your doors if you believe it. The fact is it

Keywords: clients   Heather Goodwin   salon services  

Surviving an Inspection

July 29, 2008  | Blog Post

July has been an interesting month. We began with a huge event on the 4th and since then it’s been quiet in the nail room. Since I’ve been here only a short time and still don’t

Keywords: clients  

More Event Analysis, Plus Holiday Retail Planning

July 17, 2008  | Blog Post

Since we’re putting more of a focus on events and on orchestrating them properly, we were a part of the “Old Fashioned 4th of July Celebration” held in downtown Apex, N.C. This was a success for

Keywords: clients   retailing   team-building  

Events: A Great Way to Market Your Salon

July 8, 2008  | Blog Post

With so many opportunities out there to market yourself, or your salon, why don’t more people jump on it? What I’m finding out is that most techs and owners have great intentions, but no follow through.

Keywords: clients   Heather Goodwin   retailing  

On My Mind: Are You Focused?

July 1, 2008  | Article

Keywords: client surveys   clients   On My Mind  

An "Event"ful Year

June 25, 2008  | Blog Post

Hair, Body & Sole seems to be everywhere these days. We have been involved in events all year, the most recent a business expo and a fashion show. Recently we submitted a press release about this

Keywords: clients   team-building  

Balancing It Out

May 19, 2008  | Blog Post

The current challenges in the nail room are that it’s crazy busy some days, then quiet the next. I am trying to juggle re-booking everyone (especially my regulars that I would like to see in standing

Keywords: clients   scheduling  

Donning New Hats

May 12, 2008  | Blog Post

So much has happened in the past five months! Adrienne has formed a solid reputation that's not only growing rapidly, but she has also given the idea of "having your nails done" a totally different meaning.

Keywords: clients   Heather Goodwin   scheduling  

Salon Discriminates Against Overweight Client

April 25, 2008  | Blog Post

A WPTV Channel 5 report out of West Palm Beach, Fla., claims a local woman is planning a discrimination suit against a nail salon. Barbara Phillips told News Channel 5 an employee refused her service, saying,

Keywords: clients   Hannah Lee  

PostSecret: Love, Your Clients

April 16, 2008  | Blog Post

In our May issue, we are running a story called “50 Things Your Clients Wish You Knew.” In it, real clients shared with NAILS the good, the bad, and the ugly of what they think of

Keywords: clients   Hannah Lee  

Ride the Train

April 1, 2008  | Blog Post

I feel like the success train isn't hurling down a mountain and out of control anymore! We are climbing up the mountain, and new people are coming on board every day. The entire salon has climbed

Keywords: clients  

Ask the Manicurist

April 1, 2008  | Article

In this installment, The Manicurist tackles cancellation fees, early clients and those nagging cell phones.

Keywords: cancellation fees   client issues   clients   customer service   humor  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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