Topic : clients

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Schedule Control

March 21, 2008  | 

It’s so exciting that Adrienne is finally making a name for herself and for her unique services. In a land that had never heard of "gel toes" she broke down the barriers by providing services to

Keywords: clients   Heather Goodwin   salon services   scheduling  

Keep on Keeping On

March 13, 2008  | 

The past two weeks have been great, but as I looked at scheduled appointments for this week, there were quite a few empty spots. So that presents me with two challenges: maintaining my uphill climb in my

Keywords: clients  

Following Up with Follow Ups

March 7, 2008  | 

Adrienne had another week with six new clients! Her numbers are consistently climbing, and stability is on the way. Good thing she continues to track her results though. Tracking tells a story, and this week was

Keywords: clients   Heather Goodwin  

Shopping Around For More Retail

February 28, 2008  | 

Another turnaround week in my appointment book has been very encouraging. I saw nine new clients. Several of those were a result of a marketing piece that gave a complimentary mini service, with a discount if

Keywords: clients   retailing   salon services  

On Track with Tracking Results

February 25, 2008  | 

Wow, it’s so exciting to talk with Adrienne now — just a few weeks ago she was ready to throw in the towel, and now her business seems to be taking off! This past week proved

Keywords: clients   Heather Goodwin   retailing   salon services  

Daring Demo…That Pays Off!

February 15, 2008  | 

Well, this week has been good for new clients finding the spa online and for new services being tried out. As Heather said, I had a great Saturday! Add-on services, new people, and open minds all just

Keywords: clients  

Add-Ons Add Up

February 12, 2008  | 

Well, it always amazes me that when you put a bug in someone's ear, great things come out of it! This past week has been a true eye opener for Adrienne. In our last conversation, one

Keywords: clients   Heather Goodwin   salon services  

Salon Swap

January 1, 2008  | Article

Two brave techs traded spaces — and clients and product lines — for one day. Here’s their account of what happened…

Keywords: business building   clients   customer service   keeping your business competitive   salon decor/design  

Q & A: Core Clientele

December 21, 2007  | 

Your salon appears to be very upscale. What type of customers are you catering to?Michelle Hi Michelle, As you noted, my salon targets an affluent crowd. Studio City is a high-income area near Hollywood, so we’re targeting young

Keywords: clients  

Q & A: Noise Levels

May 18, 2007  | 

I don’t like the idea of the floating walls between each manicure station and the next. You said the stations make for a more private service, but are they going to be sound proof? Everyone is

Keywords: clients   Q&A   salon decor/design  

Leaps and Bounds

May 4, 2007  | 

On a roller coaster, you know that feeling you get after you've finally made it to the top and your coaster car starts on that first big plunge? That's how I feel when I think about

Keywords: clients   public relations   salon decor/design  

The Good, The Bad, and The Nasty

October 1, 2004  | Article

What are clients saying about their salon visit after they leave? We took that question to several frequent nail salon clients to find out what’s on their minds and see what they really think about you, your salon, and your services.

Keywords: clients   customer service   reader surveys  

Clients Tell us What They Love About You

August 1, 2004  | Article

Do you ever look across the table and feel the urge to ask your clients, “Do you like me? Do you really, really like me?” Of course you do. And it’s only natural. We all need some positive feedback from time to time. So we conducted a little survey to find out what attracts clients to your salon and why they love you

Keywords: client relationships   clients   customer service  

TV or Not TV?

July 1, 2004  | Article

As TVs become the norm in more and more salons, we find out how owners and techs really feel about the transition to digital amenities.

Keywords: amenities   clients   customer service   salon decor/design   salon furnishings  

You Don’t Need Primer For This Kind of Bonding

June 1, 2003  | Article

Salons are busier and bigger than ever before, so how do you keep everyone happy and business growing?

Keywords: client relationships   client tracking   client tracking tools   clients  

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Market Research

Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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