May 22, 2015
Maggie doesn’t hesitate to confront clients about past sins.
January 28, 2015
This month we asked nail techs: How do you feel about clients using their cell phones during a manicure? What do you do if it messes up your work?
September 17, 2014
Maggie wonders if nail salons should start giving out service tickets.
August 22, 2014
Maggie worries that consumers are tuning out professional advice from their techs.
November 28, 2013
Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold.
Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free.
TouchSuite Cloud | Salon offers all the benefits of a point-of-sale system with no need to purchase additional hardware.
October 3, 2013
Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.
May 31, 2013
Use the information you gather from your consultation with nail biters not only to decide what you should do in the salon to help them break the habit, but also to educate them on the things they should be doing at home to guarantee their success.
March 12, 2013
This book discusses the soft skills beauty professionals need for success.
December 27, 2012
As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask? My strategy is simple: service, experience, and education.
August 21, 2012
Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value
April 17, 2012
Talk to your clients about sanitation and disinfection procedures at your salon.
March 19, 2012
The consultation is your first opportunity to educate your new client and impress her with your professionalism.
August 5, 2011
According to one successful businesswoman, there are 12 natural talents that all women possess. These skills — that men covet — help women lead and succeed in the workplace.
Nails From the 2015 Met Gala22 photos
On the Road with Hannah Lee34 photos
What’s the cause of the pinkish-red oval area on the pad of my client’s toes?
Am I losing my touch applying acrylics?
Should I have a TV in my salon?
Is perfectionism on the job a blessing or a curse?
What’s the best way to recruit techs for a new salon?
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