Topic : communicating with customers

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Ticket to Service

September 17, 2014  | 

Maggie wonders if nail salons should start giving out service tickets.

Keywords: communicating with customers  

Talking to Myself

August 22, 2014  | 

Maggie worries that consumers are tuning out professional advice from their techs.

Keywords: communicating with customers  

Educate Your Front Desk

November 28, 2013  | Article

Front Desk Strategies is a three-part bundle of educational recordings from salon consultant Lisa Marie Arnold. 

Keywords: client relationships   communicating with customers  

Connect With Clients — New and Old

November 28, 2013  | Article

Lots of techs are loving StyleSeat’s online booking — and not just because basic services are free. 

Keywords: client relationships   client scheduling   communicating with customers  

Access Your Business From Anywhere

November 28, 2013  | Article

TouchSuite Cloud | Salon offers all the benefits of a point-of-sale system with no need to purchase additional hardware.

Keywords: communicating with customers  

Do You Put Clients Last?

October 3, 2013  | Article

Author and businessman Joseph Callaway points out 10 ways well-meaning business owners may be selling their customers short — and shares the deceptively simple solution to erasing these habits once and for all.

Keywords: communicating with customers  

5 Things You Should Ask Your Nail Biting Clients, and Why

May 31, 2013  | Article

Use the information you gather from your consultation with nail biters not only to decide what you should do in the salon to help them break the habit, but also to educate them on the things they should be doing at home to guarantee their success.

Keywords: communicating with customers   nail biting  

Kathy Jager Book: As the Chair Turns: Tips & Snips for a Promising Future

March 12, 2013  | Product

This book discusses the soft skills beauty professionals need for success.

Keywords: communicating with customers  

Upselling: Not an Option but a Must

December 27, 2012  | Article

As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask?  My strategy is simple: service, experience, and education.

Keywords: communicating with customers   retailing  

Say What? Scripting Your Response

August 21, 2012  | Article

Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value

Keywords: client complaints   communicating with customers  

The Salon Inspector Says … Tip 5

April 17, 2012  | Article

Talk to your clients about sanitation and disinfection procedures at your salon.

Keywords: communicating with customers   Inspector Monika  

Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Keywords: business building   client consultation   communicating with customers   customer service  

Women Lead Differently From Men

August 5, 2011  | Article

According to one successful businesswoman, there are 12 natural talents that all women possess. These skills — that men covet — help women lead and succeed in the workplace.

Keywords: business   communicating with customers  

Communication Breakdown

June 17, 2011  | Article

It’s not so much what you say, but how you say it that makes a lasting impression on clients.

Keywords: communicating with customers   first impressions  

Site Offers Personalized E-Mail Marketing

October 1, 2008  | Article

Through its website, SignatureB Communications works with salon and spa owners to create customized, branded stationery that serves as the basis for a wide variety of marketing activities, including client newsletters.

Keywords: communicating with customers   marketing/promotions   web marketing  
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Market Research How big is the U.S. nail business? $7.3 billion. What's the average service price for a manicure? Dig into our decades' deep research archives.

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VietSALON

The U.S. Vietnamese salon industry represents more than half of all salons. VietSALON serves this market with a bi-monthly Vietnamese language print magazine and a community-oriented website.

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