Topic : communicating with customers

Kathy Jager Book: As the Chair Turns: Tips & Snips for a Promising Future

March 12, 2013  | Product

This book discusses the soft skills beauty professionals need for success.

Upselling: Not an Option but a Must

December 27, 2012  | Article

As a nail professional, my goal is to get the guest to come back — over and over again. How do I do that, you ask?  My strategy is simple: service, experience, and education.

Say What? Scripting Your Response

August 21, 2012  | Article

Let’s face it — the customer is not always right. But customers are always important, and we can make them feel much better by agreeing with them on the importance of the service qualities they identify and value

The Salon Inspector Says … Tip 5

April 17, 2012  | Article

Talk to your clients about sanitation and disinfection procedures at your salon.

Client Consultations by the Numbers

March 19, 2012  | Article

The consultation is your first opportunity to educate your new client and impress her with your professionalism.

Women Lead Differently From Men

August 5, 2011  | Article

According to one successful businesswoman, there are 12 natural talents that all women possess. These skills — that men covet — help women lead and succeed in the workplace.

Communication Breakdown

June 17, 2011  | Article

It’s not so much what you say, but how you say it that makes a lasting impression on clients.

Site Offers Personalized E-Mail Marketing

October 1, 2008  | Article

Through its website, SignatureB Communications works with salon and spa owners to create customized, branded stationery that serves as the basis for a wide variety of marketing activities, including client newsletters.

As I See It: Reach Out and Touch Someone

November 1, 1999  | Article

Strengthen Your Business With Good Problem-Solving Skills

July 1, 1995  | Article

One of the most important responsibilities of the salon owner or manager is to field complaints from unhappy customers. The tricky job is to handle an unsatisfied customer and the techni­cian who provided the service without losing either.

I’ll See You in Court! What to Do When a Client Sues

January 1, 1993  | Article

Protect yourself against a malpractice lawsuit by educating your clients about the risks, keeping accurate records, and using signed disclaimers.

Turn Lost Customers Into New Clients

February 1, 1991  | Article

How to woo customers, wow them, and then win them back. A list of reasons that clients leave you and how to overcome each one.

A Client’s Body Language May Tell You What She Cannot

December 1, 1990  | Article

Part of being an effective businessperson is being an effective communicator, and part of being an effective communicator is understanding not only what your client sys, but what she doesn’t say

The Customer-Service Relationship

February 1, 1983  | Article

What you don’t know is probably hurting you